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Why isn’t my terminal connecting to the network?
TD Move 5000
Bluetooth
If you don’t see the green network icon
, you can quickly check the following:
1.
Is your Bluetooth base powered? Ensure that the electrical outlet has power.
2.
Is your Internet connection working properly? Verify this with another device.
3.
Is your Bluetooth base working correctly? Unplug and plug the Ethernet cable back into the base and
wait for one minute.
WiFi
If you don’t see the green WiFi icon
, you can quickly check the following:
1.
Is your router / modem powered? Ensure that the electrical outlet has power.
2.
Is your Internet connection working properly? Verify this with another device.
3.
Is your modem / router working correctly? Unplug and plug back in your modem / router and wait for three
to four minutes.
4G
If you don’t see this icon
4G
4G
, you can quickly check the following:
1.
Have you made physical changes to your location? New walls or electronic devices near the terminal
may prevent a connection.
Has something changed to the environment outside your place of business? A new building may
block or reduce the signal strength.
Try walking around your place of business to see if you are able to receive a signal.
2.
Is there an issue with the wireless phone network? Your terminal uses the Bell network.
3.
Is your terminal’s SIM card seated properly? To check this:
a)
Turn over your terminal so that you can see the black, back panel
b)
There is a latch along the bottom-edge of the panel. Push it upwards so that it unlocks the
back panel.
c)
Lift up the panel’s lower edge. You will now
see the SIM card for your terminal. It should
look like the image to the right.
4.
If the SIM card has become dislodged, you will have
to reinsert it. When you do this, ensure that:
a)
the gold design-side is facing downward,
b)
the clipped corner is positioned as it is in the
diagram (bottom-right), and
c)
you slide it upward, following the direction
of the black arrow.
