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TBS Installation Manual 

 

3D FLASH+

 

 

TBS 3D FLASH+ Mounting and Installation Guideline    

    TBS-061    

    Rev 11-2023

  

page 14 of 17

 

 

5

 

Appendix 

 

5.1

 

Maintenance 

Cleaning 

Prior to disinfection the devices should be cleaned to remove dust or dirt.  

Use warm water with a few drops of soap or a combined cleaning & disinfection liquid normally used to 

wash hands. Don’t use aggressive detergents.

 

Use soft towels for cleaning only, don’t use abrasive cleaning equipment.

 

Pay attention never to use aggressive chemical cleaning agents, as these could attack the plastic housing 
of the device.  

 

Disinfection 

TBS  devices  can  be  disinfected  with  antiseptic  liquid,  e.g.  Sagrotan,  Dettol  or  a  similar  disinfectant 
applied as a spray.  

 

Function check 

TBS terminals are designed for permanent usage. Therefore, problems in the operation of the devices 
are  detected  during  regular  usage.  Special  tests  to  check  for  correct  functioning  are  therefore  not 
required.  

TBS recommends checking the integrity of the terminals at least every 6 months. If the devices are used 
in environments with dust or where oily substances are handled or other extraordinary environmental 
factors are present, the sensor surfaces need to be checked and cleaned with increased frequency. 

 

Replacement Parts 

When used in normal operation, no maintenance parts should be needed for 3D FLASH+. 

 

 

5.2

 

Trouble Shooting 

The following table provides brief description of device error codes and quick resolutions.  

Error code  Description 

Resolution 

No error. 

 

General error. 

 

42 

Sensor  image  caching  (sensor  returned 
two same images in a row). 

 

100 

Unknown DB error. 

 

101 

DB empty. 

Add users or reload database from BioManager. 

102 

Database limit reached. 

 

103 

DB corrupted. 

Reload database from BioManager. 

200 

Unknown configuration error. 

Verify the settings in DeviceConfig. 

201 

Wrong configuration set. 

Verify the settings in DeviceConfig. 

300 

Unknown server communication error. 

 

301 

Device  blocked  (Off  Active  flag  on 
server). 

Enable active flag on BioManager. 

302 

Device 

blocked 

remotely 

using 

RemoteControl interface. 

 

303 

Device  not  connected  to  server  (either 
wrong  configuration  or  connection 
problems). 

 

304 

Device not validated on server. 

Validate the device on BioManager. 

305 

Device in non-operable state - DB reload 
in progress. 

Wait for DB reload process to complete. 

Summary of Contents for 3D FLASH+

Page 1: ...ocument TBS 061 NOTE The latest version of this document always available at https cloud1 tbs biometrics com index php s TWldCHnZtkRn0LV Release Author Comment July 15 2023 AG First version Nov 01 202...

Page 2: ...7 3 5 Installation with Backunit 8 3 6 Installation with Fingerprint Recognition Sensor 8 4 Power and Signal Wiring 9 4 1 3D FLASH Wiring Layout and Cables 9 4 2 General Wiring Requirements 11 4 3 Pow...

Page 3: ...figuration options on the market This document describes the mounting and installation of the 3D FLASH As an optional add on a Fingerprint sensor can be attached to the base reader The installation of...

Page 4: ...als or attending TBS trainings webinars When not otherwise stated the following safety instructions apply Installation and servicing of our appliances must be carried out when disconnected from the po...

Page 5: ...d Sunlight halogen lamps or other strong illumination may reduce the performance of the 3D FLASH and may result in increased failure to capture rates or failed authentication events The 3D FLASH was d...

Page 6: ...en protrude further from the wall allowing for ventilation This version is recommended if a further upgrade with the fingerprint sensor module could be considered by the customer The metallic wall pla...

Page 7: ...atches the opening in the wall Utilization of wall anchors is mandatory To mount 3D FLASH slide the 3D FLASH into the wall plate from the top Lock the 3D FLASH using the two M3 x 6mm screws on bottom...

Page 8: ...steps for a new installation are 1 Install the FRS to the wall The backunit supplied with the 3D FLASH is not required 2 Install the metal wall plate on the FRS with 6 screws 3 Connect the USB plug f...

Page 9: ...ation Guideline TBS 061 Rev 11 2023 page 9 of 17 4 Power and Signal Wiring 4 1 3D FLASH Wiring Layout and Cables This chapter describes the general wiring layout and the cables provided with the devic...

Page 10: ...TBS Installation Manual 3D FLASH TBS 3D FLASH Mounting and Installation Guideline TBS 061 Rev 11 2023 page 10 of 17...

Page 11: ...des 15 VDC 4A 60 W PSU is included with the device IMPORTANT Use stable power supply and shorter power input cable if possible with correct gauge wire Any over or under voltage applied to this unit ma...

Page 12: ...ing peripheral devices the cable should be of Cat5 or higher it does not need to be crossed 4 5 Integrated Relay Depending on the 3D FLASH input voltage set Switch 4 position to choose from 12 or 24 V...

Page 13: ...V Offset IO A Data In Out 0V 5V Bias 7 V Offset For farthest terminal a 120 Ohm resistor termination may be added outside the terminal between IO and IO 4 7 2 RS232 Serial Interface Please connect fro...

Page 14: ...ts with dust or where oily substances are handled or other extraordinary environmental factors are present the sensor surfaces need to be checked and cleaned with increased frequency Replacement Parts...

Page 15: ...eral problem with external verification initiated from 3rd party software 441 Empty token comes from external device 500 General logic error 501 User presented card in smartmode and he does not have i...

Page 16: ...tion channel BME installer sets required firewall settings by default Yes No Biometric Client Service PC BME channel 1 8808 HTTPS communication channel to BME server and Device Control Center DCC No Y...

Page 17: ...artner Portal with full product documentations and access to latest firmware for terminals Access is restricted to registered TBS Partners TBS System Requirements Permanent link https cloud1 tbs biome...

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