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Taylor C819 Operating Instructions Manual Download Page 38

34

Models C819 & C821

Troubleshooting Guide

PROBLEM

PROBABLE CAUSE

REMEDY

16. The display reads “HOME

SWITCH NOT SEEN.”

a. Defective motor control.

a. Call a service technician.

b. Defective stepper motor.

b. Call a service technician.

c. Defective stepper motor wire

harness.

c. Call a service technician.

d. Defective Home switch.

d. Call a service technician.

e. Broken platen cable.

e. Call a service technician.

GAS ZONES ONLY

PROBLEM

PROBABLE CAUSE

REMEDY

1. The display reads “BLOWER

FAILURE”.

a. The blower is faulty.

a. Call a service technician.

b. The pressure switch is faulty.

b. Call a service technician.

2. The burner will not light. The

display reads “IGNITION
FAILURE”.

a. The quick disconnect gas hose

is not fully engaged.

a. Re-engage the quick

disconnect.

b. The manual shutoff valve is in

the OFF position.

b. Turn the valve to the ON

position.

c. Air is in the gas hose.

c. Wait 5 minutes before

relighting.

d. The processor control is faulty.

d. Call a service technician.

e. The spark ignition module is

faulty.

e. Call a service technician.

f. The gas solenoid is faulty.

f. Call a service technician.

g. The electrode is faulty.

g. Call a service technician.

h. The interface board is faulty.

h. Call a service technician.

3. The burner lights but will not

stay lit.

a. The electrode is faulty.

a. Call a service technician.

b. Improper ground.

b. Call a service technician.

4. The burner lights but the zone

is cool or overheats.

a. The grill is out of calibration.

a. Call a service technician.

b. The processor control is faulty.

b. Call a service technician.

c. The thermocouple is faulty.

c. Call a service technician.

Summary of Contents for C819

Page 1: ...Models C819 C821 Auto Lift Grills Original Operating Instructions 073946 M 5 10 11 Original Publication Updated 10 14 11 ...

Page 2: ...ta plate Model Number Serial Number Electrical Specs Voltage Cycle Phase Maximum Fuse Size Amps Minimum Wire Ampacity Amps Part Number E May 2011 Taylor All rights reserved 073946 M The word Taylor and the Crown design are registered trademarks in the United States of America and certain other countries Taylor Company 750 N Blackhawk Blvd Rockton IL 61072 ...

Page 3: ... Preparation 1 Electrical Connections 1 Installation 2 Section 2 To the Operator 3 Section 3 Safety 4 Section 4 Operator Parts Identification 7 C819 7 C821 8 Accessories 9 Section 5 Important To the Operator 10 Section 6 Operating Procedures 11 Daily Opening Procedures 11 Loading Store Menu Items To USB 18 ...

Page 4: ...fore information in this manual is subject to change without notice Note Only instructions originating from the factory or its authorized translation representative s are considered to be the original set of instructions E May 2011 Taylor Original Publication Updated October 2011 All rights reserved 073946 M The word Taylor and the Crown design are registered trademarks in the United States of Ame...

Page 5: ...as well as poor performance or damage to the equipment Note All repairs must be performed by an authorized Taylor Service Technician This unit has many sharp edges that can cause severe injuries Site Preparation Review the area where the unit will be installed before uncrating the unit Make sure all possible hazards to the user or the equipment have been addressed Electrical Connections The grill ...

Page 6: ...thed cord Code designation 60245 IEC 57 installed with the proper cord anchorage to relieve conductors from strain including twisting at the terminals and protect the insulation of the conductors from abrasion Installation WARNING Improper installation adjustment alteration service or maintenance can cause property damage injury or death Read the installation operating and maintenance instructions...

Page 7: ...aylor parts purchased from an authorized Taylor Distributor and the required service work is provided by an authorized Taylor service technician Taylor reserves the right to deny warranty claims on equipment or parts if non approved parts or refrigerant were installed in the machine system modifications were performed beyond factory recommendations or it is determined that the failure was caused b...

Page 8: ... operate the grill with larger fuses than specified on the data label S DO NOT operate the grill unless all service panels and access doors are attached with screws S Stationary appliances which are not equipped with a power cord and a plug or other device to disconnect the appliance from the power source must have an all pole disconnecting device with a contact gap of at least 3 mm installed in t...

Page 9: ...ical components Take caution to protect eyes lungs and all parts of the body from potential harm when using any chemical cleaner Failure to follow this instruction may result in a chemical burn DO NOT use any abrasives or cleaners other than approved foodservice cleaners and degreasers Failure to comply may cause illness to the consumer and may also damage grill surfaces For thorough cleaning the ...

Page 10: ...ical instructions which give the necessary instructions for adapting the appliance to the utilization conditions of that country If the crossed out wheeled bin symbol is affixed to this product it signifies that this product is compliant with the EU Directive as well as other similar legislation in effect after August 13 2005 Therefore it must be collected separately after its use is completed and...

Page 11: ... BACK SERVICE X69664 8 DEFLECTOR A FLUE X69657 9 SCREW 3 8 16X1 1 2 SERR 020129 10 KIT A GREASE SHIELD X78330 SER 11 PANEL SIDE UPPER RIGHT 073989 12 PANEL SIDE LOWER RIGHT 073991 ITEM DESCRIPTION PART NO 13 NUT JAM 1 1 2 12 STEEL 073594 14 CASTER 5 7 5 8 STEM 078377 15 CASTER GRILL 5 SWIVEL W LOCK 073240 16 KIT A GRILL CONTROL X73474 SER 17 PANEL A FRONT LOWER X69660 18 SWITCH ROCKER DPST 10A 076...

Page 12: ... 8 DEFLECTOR A FLUE X69657 9 SCREW 3 8 16X1 1 2 SERR 020129 10 KIT A GREASE SHIELD X78330 SER 11 PANEL SIDE UPPER RIGHT 073989 12 PANEL SIDE LOWER RIGHT 073991 ITEM DESCRIPTION PART NO 13 NUT JAM 1 1 2 12 STEEL 073594 14 CASTER 5 7 5 8 STEM 078377 15 CASTER GRILL 5 SWIVEL W LOCK 073240 16 KIT A GRILL CONTROL X73474 SER 17 PANEL A FRONT LOWER X69660 18 SWITCH ROCKER DPST 10A 076989 WP 19 PLUG A USB...

Page 13: ... RETENTION BAR 072845 3 CLIP RELEASE MATERIAL W TAB 072673 4 SCRAPER TEFLON WIPER 075887 ITEM DESCRIPTION PART NO 5 STRIP REPLACEMENT 075888 6 CLEANER STERA SHEEN CASE OF 6 1 QT BOTTLES 073160 7 HOLDER CLEANING 073736 8 PAD CLEANING 073737 SHOWN PER PLATEN SHOWN PER PLATEN NOTE EXTRA CLIPS ARE SENT WITH GRILL SOLD SEPARATELY THROUGH YOUR LOCAL DISTRIBUTOR ...

Page 14: ...mportant To the Operator Figure 4 ITEM DESCRIPTION 1 RAISE BUTTON 2 STANDBY COOK MODE BUTTON 3 MASTER POWER SWITCH 4 COVER A USB 5 CLEAN MODE KEY ITEM DESCRIPTION 6 PROGRAM KEY 7 TEMPERATURE INDICATOR LIGHTS 8 POWER KEY 9 FUNCTION DISPLAY 10 MENU SELECT KEYS ...

Page 15: ...dures For grills equipped with less than two platens perform the following steps as appropriate for your grill platen configuration Daily Opening Procedures Before operating the grill the release material sheets must be installed on the upper platens The release material sheets are reversed and rotated on a daily basis black side vs brown side Perform the following steps for installing the release...

Page 16: ...en Step 4 Place the release material clips over the release material sheet Press them into place over the release material bar at the top of the platen Figure 8 Step 5 Check the tightness of the release material sheet against the upper platen Figure 9 Note Installing the release material sheets too tightly may cause premature failure of the sheet Step 6 Repeat steps 1 through 5 for the remaining u...

Page 17: ...se material are very hot To prevent burn injuries wear heat resistant gloves when replacing release material Care of Release Material Sheets DO NOT S DO NOT fold or crease Figure 11 S DO NOT touch with sharp objects grill scrapers or abrasive pads S DO NOT place under other equipment or objects S DO NOT hot hose or soak in water DO S DO clean with a squeegee after each run of product S DO wipe wit...

Page 18: ...l daily and re install on opposite side than previously used black side vs brown side Start Up of the Grill IMPORTANT The lower grill surface and the upper platen MUST BE CLEAN before starting these procedures Step 1 Place the power switch in the ON position Figure 13 The control will display the word INITIALIZATION for five seconds and then enter the OFF mode The control will now display the word...

Page 19: ...Figure 16 Note If an ignition failure fault occurs upon start up press the center of the control The control will display OFF Refer to problem 2 items a b and c of the Gas Grill Troubleshooting Guide on page 34 After five minutes has elapsed press the menu key again If the ignition failure fault was not resolved please call your authorized service technician When the grill is at the proper tempera...

Page 20: ...18 Step 2 The PASSWORD screen will appear Enter the following password STORE1 Press the OK key Figure 19 Step 3 The PROGRAM MODE screen will appear Figure 20 UNITS Key The UNITS key is used to select either English or metric units of measure The UNITS key toggles between F and C with each key press ADJUST VOLUME Key The ADJUST VOLUME key displays the current volume To increase or decrease the volu...

Page 21: ...lays the current set point temperature for the platen To increase or decrease the temperature use the UP and DOWN arrow keys BOTTOM TEMP This key displays the current set point temperature for the lower grill surface To increase or decrease the temperature use the UP and DOWN arrow keys Note When setting the temperatures for a given item the limits are 150 F to 450 F 66 C to 232 C for the upper pl...

Page 22: ...iated with that menu item in seconds To increase or decrease the seconds setting use the UP and DOWN arrow keys Upon completion of all programming selections save the selections by pressing the OK key To return to the main display screen without saving the programming selections press the X key SERVICE CONTACT INFORMATION Key Press the SERVICE CONTACT INFORMATION key to view the programmed service...

Page 23: ...per software is loaded on the USB flash drive the next control board can be programmed from the USB flash drive Step 1 Repeat Steps 1 through 5 from Loading Store Menu Items to USB Step 2 Press the LOAD MENU FROM USB key Step 3 The control can display up to 5 different menu options loaded on the USB flash drive Select the key for the correct menu to load The control will display DONE at the bottom...

Page 24: ... is very important that all patties be removed from the lower grill surface in the same sequence that they were placed before cooking Patties must be removed immediately after the upper platen has been raised to the OPEN position and after the meat has been seasoned Patties are generally placed two at a time from front to back of grill and right to left The removal order of the patties is shown in...

Page 25: ...ess the STANDBY button once Figure 30 The display reads MOVING DOWN as the platen lowers to the cook surface During the cooking cycle the display will show the name of the current menu item REMOVE IN and the time remaining until the product should be removed Figure 31 At the end of the cook cycle the control will display DONE a tone will sound and the platen will automatically raise Figure 32 Note...

Page 26: ...components may result Only use the RAISE button to open the upper platen Menu Parameters To view the settings and actual temperatures for the current item press and hold the menu item key a minimum of 5 seconds The screen will display the cook time gap setting temperature set points and actual temperature readings for each zone for that menu item Figure 35 If a key is not pressed for 20 seconds th...

Page 27: ...e can DO NOT use the grill scraper for this step Step 4 Use the grill cloth to clean the back splash plate and the bullnose areas as needed during operation Note To increase the life of the release material sheet wipe it with a clean sanitizer soaked folded grill cloth a minimum of four times every hour CAUTION The upper platen surface is very HOT To prevent burn injuries use extreme caution when ...

Page 28: ...Y TO CLEAN will be displayed Figure 39 Step 3 Press the RAISE button to cancel the alarm Figure 40 Step 4 Put on heat resistant gloves Figure 41 CAUTION The upper platen surface and release material sheets are very hot To prevent burn injuries use extreme care Step 5 Wipe the exposed surface of the release material sheets with a clean sanitizer soaked grill cloth Figure 42 ...

Page 29: ...the clips and retainers in the sink Set them aside for future use Step 9 Set the release material sheets aside on a clean flat surface next to the sink until further cleaning is performed DO NOT fold crease or place them on sharp objects Figure 44 Step 10 Scrape the lower grill surface with the grill scraper from front to back Figure 45 Step 11 Use the wiper squeegee to push residual grease into t...

Page 30: ...TANT DO NOT SCRUB while applying grill cleaner in the following steps Step 16 Apply grill cleaner to the front side of the upper platens Figure 49 DO NOT use metal scrapers abrasive pads screens or wire brushes This could result in damage to the components Step 17 Apply grill cleaner to the platen cook surfaces Figure 50 Step 18 Apply grill cleaner to the back side of the platens Figure 51 Step 19...

Page 31: ...tens Step 29 Press the RAISE button to raise the lowered platen Step 30 With a clean sanitizer soaked grill cloth rinse the front sides and back of the platen surfaces Figure 54 Step 31 With a clean sanitizer soaked grill cloth rinse the platen cook surfaces Figure 55 Step 32 Press the STANDBY button to lower one of the platens Step 33 With a clean sanitizer soaked grill cloth rinse the inner edge...

Page 32: ... shock S burns from hot steam S liquid collecting inside the grill and destroying electrical components S damaged cook surfaces Step 38 Carefully pour warm water on the lower grill surface starting from the back to the front Use the squeegee to remove the cleaner from the grill surface Figure 57 To avoid damaging the grill S Never use grill screens on the upper platen or the lower grill surface S ...

Page 33: ...ill cleaning pad and holder Figure 59 Step 41 Rinse both sides of the release material sheets with a clean sanitizer soaked grill cloth Figure 60 Step 42 Place the release material sheets on a clean sanitized flat surface to air dry overnight Step 43 Wipe the lower grill surface with a clean sanitizer soaked grill cloth Repeat until no visible soil remains Step 44 Remove and empty the grease cans ...

Page 34: ...s with a clean sanitizer soaked grill cloth Step 47 Wipe all exterior panels Step 48 Apply a light coat of vegetable oil to the entire lower grill surface Figure 63 Step 49 Leave the upper platens in the OPEN position overnight Step 50 Place the power switch in the OFF position Figure 64 ...

Page 35: ...y c Call a service technician 3 One of the heat zones is overheating Display reads TOO HOT a The interface board is faulty a Call a service technician b The solid state relay is faulty b Call a service technician 4 The grill will not turn on when power switch is placed in the ON position a The restaurant circuit breaker has been tripped a Reset the circuit breaker b The control cord is not connect...

Page 36: ...ocessor control is not set properly a Call a service technician 8 The upper platen opens too rapidly a The orifice check valve is incorrect or missing a Call a service technician 9 The display reads PLATEN NOT LATCHED a The pneumatic system is faulty a Call a service technician b The latch switch is faulty b Call a service technician c The latch solenoid is faulty c Call a service technician 10 Th...

Page 37: ... The product is not cooking evenly a The upper platen or lower grill surface is not clean and or has carbon build up a Closing procedures must be followed to properly clean the upper platen and the lower grill surface and to remove carbon build up b Release material sheet is worn b Replace release material sheet c The platen is not level c Call a service technician d The preset gap height is incor...

Page 38: ...e is not fully engaged a Re engage the quick disconnect b The manual shutoff valve is in the OFF position b Turn the valve to the ON position c Air is in the gas hose c Wait 5 minutes before relighting d The processor control is faulty d Call a service technician e The spark ignition module is faulty e Call a service technician f The gas solenoid is faulty f Call a service technician g The electro...

Page 39: ...000 SCREW SHOULDER 10 32X1 4X 125L 072849 4 2 000 BAR BELLY C820 073540 1 1 103 BEARING FLANGE 3 4 X 15 16 077042 8 4 000 BEARING 753 X 1 000 X 2 000 072541 4 2 000 BEARING 3 4 ID SELF ALIGN 078730 4 2 103 BLOCK CONTACT 1 NO 11 12 15 076013 4 4 103 BLOCK TERMINAL 1P 073423 1 1 103 BLOCK TERMINAL 2P 25 SPD 24X 073033 1 1 103 BLOCK TERMINAL 3P 20A 300V 051331 3 3 103 BULLNOSE A C819 X69670 1 1 103 B...

Page 40: ... 1 4 OD 072695 6 1 1 103 PLUG HOLE 7 8 DIA BLACK 010077 1 1 000 PLUG 1 4 NPT PARKER VS219P 4 065156 6 1 1 103 SWITCH PRESSURE 240V 3HP 077879 C 1 1 103 TEE 1 4OD X 1 4OD X 1 4OD TUBE 052562 1 1 103 TUBE TEFLON 188IDX 250OD R403022 10 5 000 VALVE CHECK 1 4MP 020959 1 1 103 CONTROL GRILL TOUCH PAD SEE KIT A GRILL CONTROL X73474 SER GASKET CONTROL 072914 2 2 000 CONTROL HI LIMIT 450F RESET 070279 2 2...

Page 41: ...3 FITTING DIFFUSER 1 4 MPT 072695 8 1 1 103 FORM QUALITY REPORT BY FAX 065712 1 1 000 FUSE 7 AMP MDQ 7 079837 070 1 1 000 HOLDER FUSE 15 A 250 V 076299 1 1 103 GAUGE 130 PSI 1 8 MPT BACK MNT 072695 3 1 103 GASKET BRAIDED HI TEMP R70113 10 000 GASKET GORE TEX 250 DIA 000 SEE SEALANT GORE TEX R700033 GASKET CONTROL C842 072914 2 2 000 GASKET FRONT SHROUD C819 073753 1 1 000 GASKET FRONT VIEW PORT 07...

Page 42: ...103 ORIFICE A IGNITOR 073826 003 2 2 103 ORIFICE A IGNITOR 073826 005 2 2 103 WIRE A IGNITOR C845 X73147 12 2 2 103 KIT A 3FT RESTRAIN CABLE 074948 1 1 103 KIT A ACCESSORY C820 X73606 1 1 000 CLIP RELEASE MATERIAL W TAB 072673 4 4 000 RETAINER SHEET RELEASE 072845 2 2 103 SCRAPER TEFLON WIPER 075887 1 1 000 SCREW 10 32X3 8 SLTD TRUSS 024298 9 9 000 SCREW 3 8 16X1 HEX HEAD CAP 001082 2 2 000 SHEET ...

Page 43: ...5 2 1 103 FITTING SWIVEL ELBOW 1 4 OD 072695 6 1 1 103 GAUGE 130 PSI 1 8 MPT BACK M 072695 3 1 1 103 PIN 084 OD 14 20 AWG STRIP 021624 1 103 PLUG 1 8 MP NICKEL PLATED 020988 1 103 REGULATOR PRESSURE 0 120 PSI 072695 2 1 1 103 VALVE PRESSURE RELIEF 70 PSI 072695 4 1 1 103 VALVE SOLENOID 3 WAY 12 VDC 072695 1 1 1 103 MANIFOLD A GAS C819 X73872 02 1 1 103 ELBOW 3 8 MPT X 5 16 076370 2 2 103 ELBOW 3 8...

Page 44: ...03 PANEL SIDE UPPER LT 073990 1 103 PIN SPRING UPPER 072542 2 000 PLATE A AIR SHUTTER SLIDE X79485 2 103 PLATE A DOOR HINGE L X73569 1 103 PLATE A DOOR HINGE R X73570 1 103 PLATEN A SERVICE C820 2600W X73741 23 2 1 212 PLUG A USB CABLE 073808 2 2 103 PLUG HOLE 7 8 DIA BLACK 010077 6 6 000 PLUG HOLE 1 3 4 DIA 027132 2 2 000 PLUG HOLE 1 3 8 DIA BLACK 053361 1 1 000 PLUG HOLE 3 8 DIA BLACK PLASTIC 05...

Page 45: ...OC 058381 12 12 000 SCREW SHOULDER 3 8X3 1 4 052010 8 4 103 SCREW SHOULDER 10 32X1 4X 125L 072849 4 2 103 SCREW SHOULDER 5 16 X 1 073249 4 2 103 FASTENER SNAP IN 1 4X15 16 078329 24 24 000 CLIP RELEASE MATERIAL W TAB 072673 4 4 103 RETAINER SHEET RELEASE RETENTION BAR 072845 4 2 000 SEALANT GORE TEX 1 4 UNCOMP R700033 10 6 000 SEALANT JOINT 1 2 IN TEADIT R70003 10 5 000 SEAL ARM 079952 4 2 000 SHE...

Page 46: ...TOR A C820 TEE 1 4OD X 1 4OD X 1 4OD TUBE 052562 1 1 103 THERMOCOUPLE K M 15 076222 K 4 4 103 THERMOCOUPLE K TYPE SS BRAID 079622 4 2 103 TRANS 100VA 120 208 240 PRI 079800 2 2 103 TRIM CORNER LEFT 073263 1 103 TRIM CORNER RIGHT 073264 1 103 TRIM CORNER FRONT RIGHT 073973 1 103 TRIM CORNER FRONT LEFT 073974 1 103 TRIM CORNER REAR RIGHT 073987 1 103 TRIM CORNER REAR LEFT 073988 1 103 TUBE A GAS BAC...

Page 47: ...RKS WARR CLASS C821 QTY C819 QTY PART NUMBER VALVE SOLENOID 3 WAY 12 VDC 072695 1 2 1 103 VARISTOR A 230VAC W 10 SPADE X51733 C 2 2 103 WINDOW FRONT VIEW PORT 073013 2 2 103 LENS MICA 072986 2 2 000 GASKET FRONT VIEW PORT 072985 2 2 000 WIRE A IGNITOR X73147 12 2 2 103 ...

Page 48: ...C819 073814 23 9 11 ...

Page 49: ...C821 069842 23 9 11 ...

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