TATA Motors Safari 2021, Owner'S Manual, Page: 240 / 308

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Coverage Under 24 X 7 on Road As-
sistance Program
The 24x7 On Road Assistance Pro- 1.
gram Service covers the following
services on your vehicle during war-
ranty period.
Wheel change through spare wheel. •
Arrangement of fuel. (Fuel cost will be •
chargeable at actual cost).
Re-opening the vehicle in cases of key •
lock out.
Rectification of electrical problems re- •
lated to battery, fuses etc.
On spot repairs for complaints re- •
pairable at site.
Vehicle to vehicle towing or winching & •
towing for non-accident cases up to
the nearest TATA MOTORS authorized
workshop. Towing charges at actual
cost beyond the same to be paid to the
ASP in cash. (Any ferry or toll charges
levied in relation to the vehicle being
towed to be paid by the customers in
actuals in cash).
For accident cases, towing charges to be
borne by the customer.
The 24x7 On Road Assistance Pro- 2.
gram coverage on availing the 24X7
policy, post warranty is up to maximum
of 6 instance of assistance in one year
for both the plans- Basic and Premium.
In the premium plan, this includes 2 in-
stances of towing up to the nearest
TATA MOTORS authorized workshop.
Exclusions
24 X 7 On Road Assistance Program
does not apply to
Cost of parts consumables and labour •
for such repairs not covered under
warranty*. These charges are to be
settled with ASP in cash.
Toll or ferry charges paid by ASP in •
reaching to the breakdown site to be
settled with ASP in actuals in cash.
Cases involving accident, fire, theft, •
vandalism, riots, lightening, earth-
quake, windstorm, hail, tsunami, un-
usual weather conditions, other acts of
God, flood, etc.
Vehicles that are unattended, un-reg- •
istered, impounded or abandoned.
Breakdown/defects caused by misuse, •
abuse, negligence, alterations or mod-
ifications made to the vehicle.
Lack of maintenance as per the main- •
tenance schedule as detailed in the
owner’s manual.
Cases involving racing, rallies, vehicle •
testing or practice for such events.
EMERGENCY AND BREAKDOWN ASSISTANCE