WARRANTIES
We recommend you to follow the suggestions below.
•
It is the responsibility of TANSA to share the services provided by TANSA Turnstile Technical
Service Teams with the user and to exchange information, and it is the responsibility of the end
user to follow-up the fulfillment of the desired obligations by the provided service.
•
It should be confirmed by the end user that the personnel coming for service are the employees
of TANSA and the documents submitted are service forms with TANSA logo.
•
The user is responsible for keeping and saving the product warranty, invoice or serial number
information. When the service teams want to see these documents, at least one of them should
be declared.
•
The services provided by TANSA are recorded on service forms and shared with the user. This
document about the operations carried out shall be signed by both the TANSA personnel and
the user.
8.2 Out of Warranty Conditions
•
In case of failure to declare any warranty certificate, serial number label or invoice of the
product, and if these documents are unreadable and damaged, it is deemed to be out of
warranty.
•
All accessories, hardware and modifications out of TANSA's information and approval and any
defects or problems caused by these will be out of warranty and result in the termination of the
warranty of the product.
•
Any intervention to failure, part replacement, etc. by an unauthorized person or persons except
the TANSA service teams will result in the termination of the warranty period of the product.
•
Failures resulting from the supply of power from the turnstile control card or the turnstile power
unit to any equipment such as the card reader, validator, coin unit, etc. will result in service to
be out of warranty.
•
Any problems caused by the inappropriate and incorrect uses stated below will result in service
to be out of warranty.
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Intentional and/or Malicious Use,
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Natural disasters (fire, flood, earthquake etc.),
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Unauthorized repair, maintenance and intervention,
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Non-compliance with product usage instructions,
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Physical damage caused by impact, pressure or accident,
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Damages that occur during transportation by shipping, cargo, etc.
-
Installation-based problems such as voltage fluctuations, poor grounding, short circuit,
etc.
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