8.1 Warranty Conditions
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The Warranty Period starts from the date of production of the product. The turnstile is
guaranteed for 2 years against production and installation errors. Users who wish to benefit
from the warranty are obliged to declare the serial number on the product or the invoice
information to TANSA.
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During 2 years covered by the warranty period, TANSA shall provide on-site service and
spare parts supply free of charge.
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The producer warranty period given by TANSA is 2 years. This period can optionally be
extended by up to 5 years with the "Extended Supplementary Warranty Service" provided by
TANSA during product purchase.
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After the expiry of the warranty period, the prices for the service and spare part supply
services for the turnstile shall be charged to the user by TANSA.
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The warranty of the parts replaced during the warranty period shall end as of the warranty end
date of the turnstile.
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A 6-month warranty is given for parts that are replaced out of the warranty period.
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For products that have failed within the warranty period and been taken to the factory for
repair, the period of time spent for the repair shall be added to the warranty period of the
product.
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The repair period of the defective product is maximum 30 working days.
•
If the product cannot be repaired within the 30-day maximum repair period, a product that can
serve as an equivalent with the same specifications shall be allocated to the user by TANSA.
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WARRANTIES
