7.1 Troubleshooting
If you think there is a problem with your turnstile, check the chart below and review the
solutions. If you cannot resolve the problems, please contact Tansa Technical Service for
technical assistance.
>>
The turnstile arms do not lock, guiding LEDs are not working and the turnstile does not
receive commands even though there is power.
Reason:
220 VAC energy may not be enough. The power cord to the motherboard may have
been displaced. The supply unit may be defective.
Solution:
220 VAC energy from the supply unit should be checked with energy meter. Internal
and external power cables should be checked manually and visually.
>>
There is energy in the turnstile, the guiding LEDs are on, but the arms run idle. Solenoids do
not lock.
Reason:
The cables of the locking solenoids may have been displaced. The control card may be
defective. The solenoid locking pins may be jammed.
Solution:
Check the cables between the control card and the solenoid. Measure voltage values.
>>
Guiding LED lights are on 'green arrow' position and the pass signal sounds, but the turnstile
arms do not allow to pass.
Reason:
Solenoids may be defective. Solenoid springs may have been deformed and may not be
able to pull the tabs. The control card may be defective.
Solution:
If the solenoid is defective, it must be replaced. The solenoids must be cleaned with
contact spray. If the springs are deformed, they should be replaced. If the control card is defective,
it should be replaced.
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FAULT CONDITION
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