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Tandberg Data

Chapter 5 - Maintenance

7. When all sectors of the flash has been erased and programmed, the SLR

Autoloader will display the following messages.

After firmware is downloaded:

Flash Firmware

SCSI Update

 

Checking CRC

When programming is complete and the Autoloader reboots:

Flash Firmware

Update Successful

Please Wait While

Loader Reboots

8. Compare the Firmware ID that appears on the display panel as the unit reboots

to the Firmware ID that was present at the beginning of this procedure to verify
that the correct FW version is programmed.

Firmware upgrade via the serial port.

A new firmware may also be uploaded via the serial, debug port at the back of the
loader. To use this option the operator needs a special serial debug utility program.

Contact your Technical Support Representative for assistance if you need to use this
option.

Possible Upgrade Problems

If a power loss or a failure occurs while you are upgrading firmware, the firmware
might be corrupted. To recover from a FW upgrade failur like this, a new download
has to be performed using the serial download tool. Contact your Technical Support
Representative for assistance.

WARNING

!

Loss of power while downloading

new firmware may permanently

damage the flash memory chips.

56

Tandberg SLR Autoloader Service and Repair Manual 

Summary of Contents for SLR AUTOLOADER - SERVICE AND

Page 1: ...ANDBERG SLR AUTOLOADER SERVICE AND REPAIR MANUAL TANDBERG DATA ASA P O Box 134 Kjels s N 0411 OSLO NORWAY Phone 47 22 18 90 90 Telefax 47 22 18 95 50 Tandberg Data ASA Part No 43 20 72 03 December 200...

Page 2: ...l This publication may describe designs for which patents are granted or pending By publishing this information Tandberg Data ASA conveys no license under any patent or any other rights Every effort h...

Page 3: ...Installation 25 Chapter 3 Operation 26 System Power Up 26 Selecting the Control Panel Display Modes 27 The SLR Autoloader Menu Map 27 Navigating Through the Menu Map 28 Entering the Menu Mode 28 Exit...

Page 4: ...56 Possible Upgrade Problems 56 Chapter 6 Troubleshooting 57 The Fault Screen 57 Error Codes 58 Chapter 7 Parts Removal and Replacement 65 The Drive 66 To remove the drive 66 To replace the drive 68...

Page 5: ...ficiency to more than 99 and can potentially double the capacity and performance of a drive The entire system is under host control via an industry standard SCSI interface Its tape handling robotics a...

Page 6: ...08 SLR 100 50 GB 100 GB 400 GB 800 GB Tandberg 1108 SLR 140 70 GB 140 GB 560 GB 1 12 TB Table 1 1 Data Storage Capacity Data Transfer Rates SLR Model Maximum Sustained Rate Native Maximum Sustained Ra...

Page 7: ...ility Product Description The SLR Autoloader family of products includes several features designed to increase the ease of use and utility of the product This includes a removable 8 cartridge magazine...

Page 8: ...r Control Panel with LCD display and Control Buttons LED indicators and the Front Door Panel Control Panel The control panel presents A backlit green LCD matrix display Four control buttons Two LED in...

Page 9: ...d when the loader is idle The Menu button top right lets you enter menu mode where you can select configuration options and perform unit diagnostics When you enter menu mode the buttons are re identif...

Page 10: ...power must be applied The hinged door swings open to the left permitting access to the tape cartridge magazine While the door usually remains locked during normal operations you can open it even with...

Page 11: ...oves into its loader compartment it should move inward until it snaps into place The two chassis metal detents snap into the magazine slots in its top surface The magazine locks into position when you...

Page 12: ...r to loading it into its bay in the SLR Autoloader LOADING VIEW 2 DIAGONAL SIDE VIEW Better view of the front end of the magazine entering its bay of SLR Autoloader LOADING VIEW 3 FRONT VIEW View of m...

Page 13: ...bar code and replaces it in the magazine If the magazine is full then it takes approximately 150 seconds in addition to the normal inventory calibration time to scan all cartridges since one cartridge...

Page 14: ...le Check Char option for the most reliable bar code reader function Position the label centrally on the cartridge spine with the six alphanumeric characters aligned with the cartridge s base plate Ord...

Page 15: ...5 From the DIAGNOSTICS menu scroll down to and select Barcode Calibration The SLR Autoloader fetches the cartridge from Slot 2 and moves the cartridge back and forth across the bar code reader sensor...

Page 16: ...roduct Information Label includes Model and Serial numbers and cautionary information Note The two empty screw holes on the bottom of the panel are intended for use only if you mount the unit in a rac...

Page 17: ...110 240 VAC The power supply is capable of operating at 50 or 60 Hz without modification AC power from a properly grounded outlet is supplied through a line power cable shipped with the SLR Autoloader...

Page 18: ...second connector must be terminated using the supplied LVD SE dual mode terminator Ethernet Port The Ethernet port is reserved for future use Diagnostic Port The Diagnostic port RS 232 is used to upl...

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Page 20: ...Data for repairs Review the contents of the shipping container to be sure that all parts were included in the shipment A complete package for the SLR Autoloader consists of the following items A facto...

Page 21: ...asily If it doesn t remove the magazine and investigate the internal shuttle area through the front panel door with a flashlight See Appendix C for instructions on opening the door without power Make...

Page 22: ...ine to have a better view of the internal shuttle area 7 Push the locking pin in slowly through the hole on the bottom now facing right through to the hole in the metal rack plate on the top side faci...

Page 23: ...SLR Autoloader permits the mounting of up to two units in a single shelf of a standard 19 rack Both units attach to a rack chassis The units are secured to the rack chassis by rear brackets and fasten...

Page 24: ...t Step 5 for the right endcap The rack chassis is now ready to mount the SLR Autoloader unit s Installation of SLR Autoloader s To install a single SLR Autoloader 1 Attach to either the left or right...

Page 25: ...r Input Plug see the illustration below and your line power outlet SCSI bus connection to the host 68 pin LVD or SE Connect the SCSI Cable between the SCSI Out connector of the Host Adapter to the SCS...

Page 26: ...properly is the appearance of the cartridge map on the display panel along with the green Ready LED being lit See the beginning of Chapter 3 Operation for an example of a cartridge map on the display...

Page 27: ...r is supplied with your unit packaged in the accessory kit bag This terminator must be installed onto the device used at either end of a SCSI bus such as the first or last device along a daisy chain o...

Page 28: ...Autoloader must be connected in daisy chain fashion That means that the cable from the interface card must be connected to the incoming SCSI connector of the first SCSI device the cable from the outg...

Page 29: ...rnal SCSI bus lengths Software Installation The SLR Autoloader comes completely equipped with all necessary on board firmware pre installed at the factory You must install and set up the host software...

Page 30: ...in combination When the loader is moving messages describing the activity such as Fetching Taking Inventory etc appear here Line 1 also reports the drive status as Active during read write operations...

Page 31: ...SCSI Id Drive SCSI Id Loader Parity Vendor Id Product Id Negotiating Mode Transfer Rate Mode Pg 1F Length TUR Reporting Init Elem Status Unit Attn Reporting SCSI Mode Cartridge Map Drive Info Drive Ty...

Page 32: ...the menu option labeled Back until the Main Menu screen is displayed At this time press Menu control button to return the display to the Default screen System Data Menu The System Data menu options c...

Page 33: ...lor Selected Loader Mode Random 2 Random Sequential Sequential Mode Normal 2 Normal Recirculate Displayed if selected in Loader Mode Baud Rate 115 000 7 2400 9600 19200 38400 57600 and 115200 Enable B...

Page 34: ...UTOLOADER 3 SLR AUTOILOADER LXB and Vendor Unique Negotiation Mode Do Not Initiate 2 Do Not Initiate Initiate TransferRate Sync 10MB sec 3 Async Only Sync 5 MB sec and Sync 10 MB sec Mode Page 1F Leng...

Page 35: ...eric string to the SLR Autoloader firmware When this option is selected the operator may schroll through a list containing this information Firmware Revision This option displays the Autoloader FW rev...

Page 36: ...Base One Based Zero Based AutoClean Disabled Enabled Displays if cleaning slot is selected Loader Mode Random Sequential Sequential Mode Normal Recirculate Displays if selected in Loader Mode Baud Ra...

Page 37: ...5 Loader Parity Disabled Enabled Product ID SLR AUTOLOADER LXB Vendor Unique Vendor ID TANDBERG OVERLAND Vendor Unique Negotiation Mode Do Not Initiate Initiate Transfer Rate Asynch Only Sync 5 MB sec...

Page 38: ...xit Download Config Select this option Select next or Exit Set Defaults Select this option Select next or Exit Pass Thru Select this option Select next or Exit Reboot Module Select this option Select...

Page 39: ...of cartridges A cartridge set consist of all cartridges starting with the first cartridge in the magazine or the first cartridge after an empty magazine slot The set is ending with the last cartridge...

Page 40: ...respond to a TUR command with a ready status and the host can continue the backup operation on the new cartridge A restore operation operates the same way When a tape is read to End of Data it is unl...

Page 41: ...t the write protect switch of each cartridge to enable or disable data recording To enable data recording rotate the write protect switch until it points to the unlocked icon To disable data recording...

Page 42: ...host computer When you must load or unload a specific cartridge using the control buttons on the front panel do the following To load a cartridge 1 Press the Load button The screen displays a cartridg...

Page 43: ...available empty cartridge slots on line two CANCEL SLOT 1 SELECT 2 Select the cartridge slot number of your choice Press the button to increment and the button to decrement 3 Press the SELECT button...

Page 44: ...ront of the module is closed and locked open it as follows 1 Press the Open Door button The magazine door swings open 2 Slide the magazine through the door opening with the cartridges protruding from...

Page 45: ...lling out the magazine Using your thumb for leverage can crack the display panel Such damage can lead to INJURY or ELECTRICAL SHOCK The following illustration shows the correct way to remove the magaz...

Page 46: ...ted for the change to tale full effect If any such options are changed the loader will automaticly reboot when exiting from the main menu Setup Options Autoloader Options Unload Mode Determines how th...

Page 47: ...s not display unless you have selected a cleaning slot Loader Mode Allows the loader to be used as either a random access device or as a sequential loader device When set to Random the host has full c...

Page 48: ...2 400 9 600 19 200 38 400 57 600 115 200 Default Enable Bar Code Enables the bar code reader When the reader is enabled the barcode of the cartridge in each occupied magazine slot and in the drive if...

Page 49: ...on Mode Determines if SCSI negotiation is initiated by the loader Allowable values are Do Not Initiate or Initiate Transfer Rate Defines the SCSI burst transfer rate Allowable values are Synchronous 1...

Page 50: ...ettings for all setup options in Novram Pass Thru Connects drive serial port to loader serial port allowing direct pass through Baud rate is fixed at 19 200 Reboot Module Performs a soft reboot of the...

Page 51: ...stem prompts you for the password If you enter the password correctly the operation continues If you enter the password incorrectly a warning message displays for three seconds and the operation stops...

Page 52: ...Utilities option is identical to this procedure for changing a Setup option except that the Utilities menu and its options are accessed instead of the Setup menu 1 From the Main menu screen press the...

Page 53: ...on will scroll differently through the ASCII character set assigned to each character position depending on where the cursor is currently positioned 6 Starting with the default cursor position for ent...

Page 54: ...ning Slot Disabled Set Serial Number _ _ _ _ _ _ _ _ _ _ _ _ 12 spaces SCSI Loader SCSI Bus ID 4 Drive SCSI Bus ID 5 Loader Parity Enabled Vendor ID TANDBERG Product ID SLR AUTOLOADER Negotiation Mode...

Page 55: ...screen appears 2 Select the UTILITIES menu The Utilities menu screen appears 3 Select the SECURITY menu 4 Select Set Password The password screen appears CANCEL Passw ord 0000 ACCEPT 5 Set the passwor...

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Page 57: ...zine correctly WARNING The cleaning cartridge should not be installed in any other slot than slot 8 An attempt to do so will most likely result in an operation error Installing a Cleaning Cartridge 1...

Page 58: ...n Drive from the Maintenance section of the Utilities menu Automatic Method Make sure that Cleaning Slot and Auto Clean are enabled in the Setup Menu This allows the loader to automatically load a cle...

Page 59: ...on 03 02 Note Read this entire procedure before you perform an upgrade 1 Install the FlashIt utility suitable for your operating system on your computer or server were the loader is connected 2 Make s...

Page 60: ...Firmware upgrade via the serial port A new firmware may also be uploaded via the serial debug port at the back of the loader To use this option the operator needs a special serial debug utility progr...

Page 61: ...rmation Line 4 displays available corrective actions that you can start with a press of the associated control panel button If the corrective action is Reboot a hard error has occurred and the loader...

Page 62: ...r Unable to open Drive com port Robotics Assembly Press the REBOOT button on the Control Panel Novram Error Codes FSC Display Message Description Source of Failure Suggested Action 0301 Novram Init Er...

Page 63: ...SI Cnt Cmd SCSI Controller did not recognize the command 1007 SCSI Invalid Element SCSI Process detected an unexpected error condition 1009 SCSI Invalid Int SCSI Controller posted an unexpected interr...

Page 64: ...eived while door was open 200A Menu Mode A command was received while unit was in Menu mode 200C Cart Unaccessible An attempt was made to fetch a cartridge from a drive not in ejected state Applies wh...

Page 65: ...s not recognice the tape type 2917 Write Protected Cart The tape cartridge is write protected 203C Illegal Tape Type The drive can not write on this cartridge type 2963 298B Drive Selftest execution e...

Page 66: ...or damaged Robotics Assembly or Magazine 302 3 Calibration Failed The inventory and slot cailbration failed Check for damaged magazine or debris in mechanism If none contact Tandberg Data 304 0 Motor...

Page 67: ...rce of Failure Suggested Action 4001 Uart 1 Error 4002 Uart 2 Error Internal serial port error Robotics Assembly Press the REBOOT button on the Control Panel If this does not correct the error contact...

Page 68: ...Tandberg Data Chapter 6 Trobleshooting This Page Intentionally Left Blank 64 Tandberg SLR Autoloader Service and Repair Manual...

Page 69: ...t the drive module The robot shuttle assembly is part of the larger Autoloader Unit Part numbers for ordering spares and accessories are listed in Appendix B CAUTION Before performing any of the follo...

Page 70: ...erate the door latch and the door swings open Note If the door does not open refer to Appendix C Emergency Magazine Removal 2 Turn off the power 3 Pull out the magazine and make sure that no cartridge...

Page 71: ...hold the door panel assembly to the chassis 9 Disconnect the power serial DACI and SCSI cables from the drive 10 Remove the M3 x 6mm pan head screw and retainer that hold the drive to the chassis 11 C...

Page 72: ...3 Following the guide channels molded into the chassis slide the drive into position between the pairs of lances 4 Attach the power serial DACI and SCSI cables to their connectors on the drive Attach...

Page 73: ...y place the unit on its left side 9 Insert the four M3 button socket head screws into the underside of the painted cover 10 Turn the unit back upright so that it is resting on its feet 11 Insert a mag...

Page 74: ...door swings open Note If the door does not open refer to Appendix C Emergency Magazine Removal 2 Turn off the power 3 Pull out the magazine and make sure that no cartridges are left in the robot shutt...

Page 75: ...lat head Phillips screws that fasten the right side panel of the unit and remove the panel Turn the unit over on its feet 10 Using a lens duster purchased from a camera shop carefully brush then blow...

Page 76: ...er cleaning 1 Replace the right side panel and fasten with 10 M3 x 6mm flat head Phillips screws 2 Turn the unit upright so that it is resting on its feet 3 Starting from the back slide the painted co...

Page 77: ...ssembly 1 Press the Open Door button The robot shuttle moves over to operate the door latch and the door swings open Note If the door does not open refer to Appendix C Emergency Magazine Removal 2 Tur...

Page 78: ...of the unit 8 Facing the front gently place the unit on its left side 9 Remove the 10 M3 x 6mm flat head Phillips screws that fasten the right side panel of the unit and remove the panel 10 Remove the...

Page 79: ...a slow uniform pressure gently lift the shuttle assembly upward As the assembly rises the pinion gears turn in their vertical racks and the shuttle gear train is gently back driven 14 When all the pi...

Page 80: ...side with the bottom toward you and the painted cover and right side panel removed 3 Holding the shuttle assemble with both hands tilt the assembly so that the two rollers contact the chassis bottom u...

Page 81: ...pressure gently push the shuttle assembly downward for about inch 1 27 cm As the assembly lowers the pinion gears turn in their vertical racks and the shuttle gear train is gently driven 8 Check the u...

Page 82: ...f its travel 11 Insert the four M3 x 6mm flathead Phillips screws that fasten the lower magazine guide assembly 12 Attach the ribbon cable to the main PWB and replace the retainer 13 Replace the right...

Page 83: ...on its left side 17 Insert the four M3 button socket head screws to fasten the underside of the painted cover 18 Turn the unit upright again so that it is resting on its feet 19 Apply power to the uni...

Page 84: ...Tandberg Data Chapter 7 Parts Removal and Replacement This Page Intentionally Left Blank 80 Tandberg SLR Autoloader Service and Repair Manual...

Page 85: ...e 10 sec max including picking from slot Unload Time 10 sec max including returning to slot Load to Ready Time 30 sec max Sustained native data transfer rate maximum SLR140 6 0 MB sec 21 6 GB hr SLR10...

Page 86: ...nsing 20 to 80 Altitude 1000 to 10 000 ft 304 8 m to 3048 m Non Operating Packed or Unpacked Ambient Temperature 4 F to 140 F 20 C to 60 C Temperature Gradient 2 F min 36 hour 1 C min 20 C hour Wet Bu...

Page 87: ...nce with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does caus...

Page 88: ...Tandberg Data Appendix A Specifications This Page Intentionally Left Blank 84 Tandberg SLR Autoloader Service and Repair Manual...

Page 89: ...LR60 006784 006137 006840 006560 Loader Assembly PS 2 Grey Black 006449 006450 Accessories Data Cartridge 431891 Cleaning Cartridge 005678 2 Bar Code Labels 5 sets 10 pieces each 432075 Magazine 43207...

Page 90: ...Tandberg Data Appendix B Spares Accessories This Page Intentionally Left Blank 86 Tandberg SLR Autoloader Installation and User Manual...

Page 91: ...hangs the tabletop enough to open freely 3 Locate the oval shaped slot in the bottom of the chassis 4 Insert a straightened paperclip or similar narrow tool approximately inch into the opening at the...

Page 92: ...Tandberg Data Appendix C Emergency Magazine Removal This Page Intentionally Left Blank 88 Tandberg SLR Autoloader Installation and User Manual...

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