User guide
Troubleshooting
101
Error messages via the display
Message
Possible cause
Corrective action
The printer cannot eject the paper
or cannot place the paper in the
park position.
Check the following:
`
Whether the paper path is
blocked by a foreign object.
`
Whether the paper is damaged.
`
Whether the upper friction is
down and clicked into place.
`
Whether the print head gap is
too small; see section
Setting
the print head gap
(page 37).
The printer cannot feed in the
loaded paper.
Check the following:
`
Whether the paper path is
blocked by a foreign object.
`
Whether the paper is damaged.
`
Whether the tractors are closed
and locked.
`
Whether the paper is too tight or
loose.
`
Whether the paper is within the
specified range.
Details see section
Loading paper
(page 28)
The paper has run out during
operation.
1 Printer is switched on but no pa-
per is loaded in the displayed
(active) paper compartment.
2 The paper is not fed past the
light barrier.
`
Insert paper in the active sheet
feeder.
`
Place the paper more to the left.
If the display shows Online or
Offline instead of Print, the
printer has loaded no paper and
there is no print job. It is no error
message in this case, actions are
not required.
Eject Error
Load Error
Load paper from
...
