TallyGenicom LA48N, User Manual

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Trouble-Shooting
7-6
Operating Problems and Solutions
The following table identifies common operating problems and suggests solutions. If
you cannot resolve a problem, contact your dealer or service
Problem Solution
The power does not turn on. Make sure that the “I” on the printer power switch is
depressed.
Make sure that the power cord is securely con-
nected to both the printer and the outlet. Make sure
that the power outlet is functional.
Turn the power off. Wait a minute and then turn the
printer on again. If the printer still has no power, con-
tact your dealer or service.
The printer is on but it will
not print. Make sure that the Ready indicator is lit. See the
section “Operations of the control panel” in
Chapter 2.
Make sure that the interface cable is securely con-
nected to both the printer and the computer. See the
section “Connecting the printer to your computer” in
Chapter 2.
If the Fault indicator is lit, load the paper. See the
Chapter 3, “Paper Handling”.
Run the printer printing test. If the printing test exe-
cutes normally, the problem is being caused by the
interface, the computer, incorrect printer settings, or
incorrect software settings. See the section “Printing
Test” in Chapter 5.
Make sure that the printer protocol selected in your
software is the same as the protocol selected on the
printer. See the section “Connecting the printer to
your computer” in Chapter 2.
If you are using an serial interface, make sure that
the serial settings required by your software or com-
puter are the same as the settings on the printer.
See the section “Changing Install Options” in
Chapter 5.