Troubleshooting
Solving problems
6-5
Operating Problems and Solutions
The following table identifies common operating problems and suggests solutions. If you
cannot resolve a problem, contact your dealer.
Problem
Solution
The power does not turn on.
`
Make sure that the power cord is securely con-
nected to both the printer and the battery. Make
sure that the power outlet is functional. If not so,
use other outlet.
`
Turn the power off. Wait a minute and then turn
the printer on again. If the printer still has no
power, contact your dealer.
The printer is on but it will not
print.
`
Make sure that the Ready indicator is lit. See
“Op-
erations of the Control Panel”
in Chapter 2,
“Operat-
ing the printer”
.
`
If you use the interface cable make sure it is se-
curely connected to both the printer and the
computer.
`
If the ALARM indicator is lit, load paper. See
“Loading paper”
in Chapter 2,
“Operating the print-
er”
.
`
Run the printer printing test. If the printing test
executes normally, the problem is caused by the
interface, the computer, incorrect printer set-
tings, or incorrect software settings. See
“Printing
Test Function”
in Chapter 4,
“Special mode”
.
`
Make sure that the printer Emulation selected in
your software is the same as the Emulation se-
lected on the printer. See
“PRINTER CON-
TROL menu”
in Chapter 4,
“Special mode”
.
Paper select lever error
If paper is loaded and the paper select lever is
moved backward or forward, the printer turns
offline, the ALARM LED lights and the CHAR-
ACTER PITCH LED 10 blinks.
`
Switch the paper select lever back to its original
position.
Summary of Contents for 2440
Page 1: ...User Guide 2440 2540 Matrix Printer ...
Page 66: ...Using the Diagnostic Functions Special mode 4 20 ...
Page 76: ......
Page 84: ......
Page 142: ...Restriction of fonts Character Sets D 6 ...
Page 143: ...Character Sets Restriction of fonts D 7 24 wire printer Non scalable fonts ...
