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Model TS-9112i Installation Guide

17

Troubleshooting

Troubleshooting

Why is my handset not working?

Check to ensure that the handset cord is connected to the correct 
handset jack, and not the headset jack. 

Why is my speakerphone not working?

If you press 

q

 

and the speaker light flashes and you do not hear 

dial tone, the Set Headset option has been used to set up the phone for 
headset use; press 

q

 a second time. If the light goes out, the 

phone is set up to be used only with a headset or handset. If the light 
stays on steady and you hear dial tone, you can alternate between the 
speakerphone and the headset by pressing 

q

. For instructions on 

how to change headset settings, see “Customizing your Phone”.

Why is my display blank?

Ensure that power is being provided to your phone.

Why can I only see one option on the display?

The telephone screen only shows one option at a time. To see more, 
press the down arrow button 

V

.

Can I turn the light on the screen off?

No. You can only adjust the contrast of the display.

Why does the telephone wobble?

Make sure the cords are routed properly through the stand. Check that 
the stand has been properly snapped into place.

Summary of Contents for TS-9112i

Page 1: ...TS 9112i IP PHONE Installation Guide 41 000107 07...

Page 2: ......

Page 3: ...to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject to the ter...

Page 4: ......

Page 5: ...es 12 Access an Outside Line 12 Activate Deactivate Do Not Disturb 12 Pick up Any Inbound Call Ringing at Any Extension 12 Pick up Specific Extension 12 Place a Caller on Hold 12 Retrieve a Caller on...

Page 6: ...Table of Contents Table of Contents vi Troubleshooting 17 Limited Warranty 19...

Page 7: ...lls 10 100 Mbps Ethernet port Power Adapter Requirements SIP based IP PBX system or network installed and running with a SIP account created for the TS 9112i phone Access to a Trivial File Transfer Pr...

Page 8: ...ck your phone you should ensure that you have all of the following items If any part is missing contact the supplier of your phone Telephone Handset Ethernet Cable Handset Cord Programmable Key Card a...

Page 9: ...i Installation Guide 3 Key Panel Key Panel Swap Options Directory Delete Save Mute Xfer Conf Set Indicator Light Backlit Display Options Key Navigational Keys Handset Volume Bar Dial Pad Speaker Light...

Page 10: ...andset headset ringer and handsfree speaker For more information see Adjusting the Volune S Pressing W and V lets you move between screens These buttons also let you scroll through menu selections suc...

Page 11: ...directly to the network Use the power adapter included with your phone to plug it into a power source Warning Use ONLY the AC power adapter included with your TS 9112i IP Phone Non compliant adapters...

Page 12: ...arked j Insert one end of the handset cord into the jack until it clicks into place Then route the handset cord through the groove Attach the handset to the other end of the handset cord Headset Optio...

Page 13: ...tall on a Wall 1 Mount the supplied Telephone Stand to the wall using the two pre drilled holes in the stand Warning Ensure that wall anchors and screws are of a sufficient grade to withstand the weig...

Page 14: ...ion and Setup Inserting Number Card Write your phone number on the number card and place it into the card slot on the phone located under the mouthpiece in the handset cradle Gently bend the clear pla...

Page 15: ...rform the following steps 1 Pre configure the extension in the TalkSwitch configuration software and include the MAC address of the phone 2 Before or after deploying the phone power up the phone and s...

Page 16: ...one Language Select a language for the display prompts Note Supported languages may vary Set Ring Tone Use the W and V to scroll through the list and select an Option Use the volume bar R to increase...

Page 17: ...essing the q button on the phone you can switch between the handsfree speakerphone the headset and the handset Headset Speaker incoming calls are sent to the headset By pressing the q button on the ph...

Page 18: ...p Any Inbound Call Ringing at Any Extension Dial 9 then press the U key Pick up Specific Extension Dial 7 extension then press the U key Place a Caller on Hold Press the O key Retrieve a Caller on Hol...

Page 19: ...ll respond with a parking orbit Retrieve a Parked Caller 1 Dial the specified orbit 500 509 2 Press the U key Paging Two way Intercom Paging to TalkSwitch Phones from TS 9112i 1 Dial 84 extension 2 Pr...

Page 20: ...i IP Phone with TalkSwitch Message Playback Controls Option Dial Rewind 10 seconds 1 Go to beginning 1 1 Skip ahead 10 seconds 3 Skip to end of message 3 3 Check time and date stamp 5 Forward message...

Page 21: ...speaker by pressing q The speaker remains at this volume until it is adjusted again Status Lights The Speaker Light beside the q key and the Set Indicator Light on the top right of your phone provide...

Page 22: ...cessing the Options menu For more information see Customizing your Phone 2 Plug the headset into the jack 3 Press the q key to obtain dial tone or answer an incoming call Depending on the audio mode s...

Page 23: ...headset or handset If the light stays on steady and you hear dial tone you can alternate between the speakerphone and the headset by pressing q For instructions on how to change headset settings see...

Page 24: ......

Page 25: ...equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or nat...

Page 26: ......

Page 27: ...icator Light 3 15 Installation and Setup 5 Introduction 1 19 K Key Callers list 4 Conference 4 Delete 4 Directory 4 Handsfree 4 Hold 4 Mute 4 Options 4 10 Redial 4 Save 4 Swap 4 Transfer 4 Volume 4 Ke...

Page 28: ...4 T TalkSwitch TS 9112i and 12 access an outside line 12 activate deactivate DND 12 attach account code to last call 13 call waiting 12 cancel transfer 12 conference calls 13 cycle through held calls...

Page 29: ...his owner s manual and consulted the Troubleshooting section and still have problems please visit our website at www talkswitch com or call 1 866 393 9960 for technical assistance TalkSwitch 2007 41 0...

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