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ACD & UCD Groups

80

T207S, T208S, T207S/NP and T208S/BL User Guide

Release/Resume from a UCD Group

ACD & UCD Groups: Release/Resume from a UCD Group

#1991

When your station is a member of a UCD group you can temporarily exit the UCD group and then rejoin when required.

To leave a single UCD Group:

Dial the entire procedure in a single block sequence.

1. Dial Release/Resume UCD Group feature code 

#1991

.

2. Dial your UCD Group number.

3. Dial activation code 

9

.

4. Press 

# 

or 

OK

, depending on your phone settings, or wait for the phone to dial.

5. Listen for the confirmation tone.

6. Press 

SPKR

 to hang up.

To return to a single UCD Group:

Dial the entire procedure in a single block sequence.

1. Dial Release/Resume UCD Group feature code 

#1991

.

2. Dial your UCD Group number.

3. Dial cancellation code 

8

.

4. Press 

# 

or 

OK

, depending on your phone settings, or wait for the phone to dial.

5. Listen for the confirmation tone.

6. Press 

SPKR

 to hang up.

Summary of Contents for T207S

Page 1: ...T207S NP T208S BL T207S and T208S IP Telephone User Guide Version 15 5 Creating a new world of IPportunities...

Page 2: ...eof nor for the rights of third parties which may be effected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s product s are for informa...

Page 3: ...rts and Switches 9 PC Connection 10 Desk Elevation Installation 11 Wall Mounting 12 Operating the Phone 13 Phone Display 14 Using the Fixed Function Keys 16 Configuration Options 18 Making Calls 22 Re...

Page 4: ...Log 97 Caller Blocking 99 Camp On 101 Call Back 101 Cancellation Code 102 Canned Messages 103 Class of Service COS Switchover 106 Conference 108 3 Way Calling 108 Conference 109 Multi Party 109 Releas...

Page 5: ...one Dial Lock 156 Pickup Group Directed 159 Programmable Buttons 160 Receiving Calls Answering Calls 169 Relay Accessory 170 Reminder 171 Ring Adjustment 173 Room Status 175 Security Line 177 Speed Di...

Page 6: ......

Page 7: ...eatures are subject to COS authorization and some features require a later Coral Main Software version For more information contact your system administrator Additionally this guide provides a full de...

Page 8: ...ed throughout this guide Symbols Description 9 Activation Code see Activation Code on page 83 8 Cancellation Code see Cancellation Code on page 102 Convention Description Fixed key figures might be us...

Page 9: ...on as required for information regarding the operation of your T207S T208S T207S NP and T208S BL telephone T207S T208S T207S NP and T208S BL Installation Administration and Hardware Reference Manual T...

Page 10: ...orward Timed 1984 Call Forward Timed External 17709 Privacy 186 or 6 Call Forward All Calls 141 or 8 All Calls External 17702 Busy 140 Busy External 17701 No Answer 142 No Answer External 17703 Busy N...

Page 11: ...transfer 2 Call divert to Coral station 3 Enabling Voice Mail IVR commands 4 Call divert to desk phone 5 Call Recording Help Requesting 6 Follow Me Internal External 189 Follow Me External 17713 Free...

Page 12: ...79 Voice To Single Keyset 191 or 3 Zone To Keyset Group 7300 7309 Passcode Change 179 Phone Dial Lock 148 Programmable Buttons CONFIG Program Button Relay Accessory 7086 7091 Reminder Request 172 Ring...

Page 13: ...Guide Phone Overview The following pages provide a general overview of the T207S NP T208S BL T207S and T208S IP phone s hardware and software options See the Station Features section beginning on page...

Page 14: ...8S BL Front View T208S and T208S BL Front View Volume button 4 User programmed keys with removable faceplate 9 Fixed function keys Microphone Dial pad key pad Handset Speaker Graphic display 4 Soft ke...

Page 15: ...S BL with optional TEM Front View Volume button 4 User programmed keys with removable faceplate 9 Fixed function keys Microphone Dial pad key pad Handset Speaker Graphic display 4 Soft keys Flashing r...

Page 16: ...7S NP Front View T207S and T207S NP Front View Volume button 4 User programmed keys with removable faceplate 9 Fixed function keys Microphone Dial pad key pad Handset Speaker Graphic display 4 Soft ke...

Page 17: ...S NP with optional TEM Front View Volume button TEM expansion module 2x 22 user programmable keys with removable faceplate Handset Speaker 4 Soft keys Flashing ring and message waiting indicator Dial...

Page 18: ...ide Graphic Display Displays pertinent calling menu line information based on the phone status e g idle busy dialing T207 display size three lines 128 x 32 pixels T208 display size six lines 128 x 64...

Page 19: ...ge Soft Keys Keys used to directly activate the feature option Feature options change depending on the phone status or menu request TEM Optional expansion module used to add additional programmable bu...

Page 20: ...nection TEM connector Headset connections Service port Do not open Source Adapter PoE Reset Wall mount hole Service door Left view Bottom view Right view Product label Power Source DC IN Adapter PoE R...

Page 21: ...t your PC s LAN wire to this connection socket while the phone is connected to the LAN WAN Power Adapter Input Used to connect the AC power adapter to the phone to supply the required DC power when Po...

Page 22: ...N via the phone The phone is always active even when the PC is turned off LAN PC DC IN 5VDC 2A AC power adapter CAUTION The phone is not shipped with an AC power adapter The ONLY AC power adapter that...

Page 23: ...tallation Desk Elevation Installation The phone can be placed on your desk at different angles Note For full instructions regarding desk elevation refer to the T207S NP T208S BL T207S and T208S Instal...

Page 24: ...207S and T208S User Guide Wall Mounting Wall Mounting The phone can be wall mounted when required Note For full instructions regarding wall mounting refer to the T207S NP T208S BL T207S and T208S Inst...

Page 25: ...which may be activated from your phone The T207S NP T208S BL T207S and T208S can be user configured using the phone s configuration options accessed by its soft keys or configured online using the pho...

Page 26: ...displayed If the phone loses its connection to its proxy server for some reason then the phone is not registered and a Disconnect icon is displayed next to the extension dial number see table below f...

Page 27: ...dial numbers The phone s maintenance and administration details can be viewed and configured via the phone s Configuration Menu options or via the phone Web page Table 1 Phone Display Icons Icon Name...

Page 28: ...ature Icon Feature Name Description See Message Used to answer Coral text messages Message on page 145 Conference Used to create 3 way conference calls Conference on page 108 Phone Book Directory Used...

Page 29: ...e last number dialed Last Number Redial on page 140 Hold Used to hold calls when necessary Hold on page 138 Mute Used to mute your voice while in conversation with another party When this button is pr...

Page 30: ...mes in the phone including headset handset ring and speakerphone Volume Adjustment on page 195 Volume Control on page 51 Phone Settings page 2 Ring Allows you to choose between predefined Ring types A...

Page 31: ...page 84 Enable Auto Answer on page 52 Phone Settings page 9 Phone Lock Allows you to lock the phone so that other users may not activate it Phone Lock using Phone s Configuration Options on page 157...

Page 32: ...rk Allows you to define the different Network settings for your phone Network Settings on page 41 Network Settings Page on page 48 15 Blocking List Allows you to define a list of caller ID s that may...

Page 33: ...more details User Settings on page 193 User Login Name on page 63 User Login Password on page 63 System Settings page and reboot Information Page on page 44 19 Quit Allows you to quit the configuratio...

Page 34: ...Express Dialing Some systems may have Express Dialing programmed for your phone whereby the system recognizes a certain dial pattern and immediately sends the digits without you having to wait or manu...

Page 35: ...ate Libraries on page 182 Speed Dialing 1 Press SPKR 2 Press SPD 3 Enter a Speed Dial access code from the dial pad 4 Send the digits See Speed Dialing on page 178 Phone Book DIR fixed key 1 Press the...

Page 36: ...Press this soft key in order to enter letters from the dial pad on the phone display The soft key changes to ABC indicating that you may currently choose letters as well as numbers to dial SPD Used to...

Page 37: ...End Call 1 CALLSENT 2023 L1 8715 Placing a Call Station 8715 placed a call to station 2023 Station 2023 has not yet answered T208S and T208S BL T207S and T207S NP 1 8715 2023 EndCall Hold 00 01 11 L1...

Page 38: ...h the elapsed time shown for one party and HOLD shown for the second party During conference calls the elapsed time is shown for both parties 8892 00 00 22 2023 HO LD 8715 CO NFERENCE L1 8715 EndCall...

Page 39: ...eration If a message returns frequently notify system manager Table 5 SIP Phone Response Messages Status Code Response Type Description 100 199 Provisional Informational The result of the call cannot...

Page 40: ...r not found 405 Method not allowed 406 Not acceptable 407 Proxy authentication required 408 Request time out Couldn t find the user in time 409 Conflict 410 Gone The user existed once but is not avail...

Page 41: ...rminated 488 Not Acceptable Here 491 Request Pending 493 Undecipherable Could not decrypt S MIME body part 500 599 Switch Error You dialed a valid number but the switch failed to complete the call Try...

Page 42: ...ide Making Calls 600 699 Global Failure The call cannot be processed under any circumstances Try another number 600 Busy Everywhere 603 Decline 604 Does Not Exist Anywhere 606 Not Acceptable Table 5 S...

Page 43: ...figure below Note See also Waiting Calls Receiving on page 197 The following soft key features are available during the ring state Answer Press the Answer soft key to answer the call using your speak...

Page 44: ...tion you may end the call and return to idle state using any of the following methods Return the handset to its cradle Press the lit SPKR key during a handsfree conversation see figure below Press End...

Page 45: ...whenever an incoming call is received from this entry Each Phone Book Directory Entry is accompanied by a Phone Book Access number defined with the entry details To add edit an entry to the Phone Book...

Page 46: ...T208S BL T207S and T208S User Guide Using the Phone Book Directory 3 Press Edit to enter the item s details Dial Edit Del Cancel 1 L1 8715 1 Dial Edit Del Cancel Item 1 Name Number Ring type 0 T208S...

Page 47: ...rridden by this name 5 Press the Name soft key to enter the name using the dial pad 6 Enter the name from the dial pad You may enter up to 28 alphanumeric characters for the name The available editing...

Page 48: ...next character position Backsp Used to delete characters 7 Press OK to save Define a dial number for the entry 8 Press the Number soft key 9 Enter a dial number from the dial pad 10 Press OK to save D...

Page 49: ...rofile screen is displayed with the Yes option 4 Press the up down navigator keys to choose between Yes and No and press OK 5 After selecting Yes you are asked to enter an Account Code number Enter yo...

Page 50: ...in Password on System Settings Page page 63 Press the bottom left soft key to switch between letter and number mode and use the following Num to enter numbers ABC to enter capital letters from the dia...

Page 51: ...listed with these information parameters You may use the IP address in the Address bar of your Internet browser in order to access the phone Web page To display the Phone Information Parameters 1 Pres...

Page 52: ...changed via the phone s Network Configuration options DNS Server Displays the phone s DNS Server s IP address SIP Proxy Server Displays the phone s SIP Proxy Server s IP address SIP Outbound Proxy Dis...

Page 53: ...e according to your network IP addresses The following list of default IP addresses and information is given when the phone is issued initially These definitions may have been changed to accommodate y...

Page 54: ...ic IP to enter a Static IP address DHCP Choose DHCP to receive your IP address from the DHCP server You are asked Are you using DHCP Choose On to choose DHCP or Off not to choose DHCP Netmask Define t...

Page 55: ...r the phone s IP address is displayed Write down this number 4 Press the SPKR key twice to return to idle To browse to your phone s web page 1 Enter your phone s IP address e g http 192 168 1 10 on th...

Page 56: ...ormation tab page is immediately displayed This page displays information regarding your phone s Network Product and Profile information See Table 1 for details You can also use this screen to re init...

Page 57: ...tered Current IP Displays the current IP Address loaded into your phone Subnet Mask Displays your Subnet Mask IP Address Default Gateway Displays your Default Gateway IP Address Primary DNS Displays y...

Page 58: ...nd phone web pages Registration State Displays the user s Registration State OK The phone is registered properly with its proxy server Fail The phone is not connected to its proxy server and cannot co...

Page 59: ...n Page Click any of the other IP Phone page tabs in order to view or update their parameters Tab Page Name See Page Network Settings Page 48 Phone Settings Page 50 Phone Software Upgrade Page 53 Perso...

Page 60: ...e different Network items After you have finished updating this page click Save Settings to save your changes or Cancel to cancel changes and revert to the old settings Click Logout to close and leave...

Page 61: ...hone IP Address Defines the IP address of your phone Subnet Mask Defines the Subnet Mask IP address for your phone Default Gateway Defines the Default Gateway IP address for your phone Optional Networ...

Page 62: ...ge to define the Volume control Tones and other specific feature settings for your phone Table 3 lists the different Phone Settings items After you have finished updating this page click Save Settings...

Page 63: ...volume Ring Tone Volume Regulates the ringing volume Handset Speaker Regulates the handset speaker volume Headset Speaker Regulates the headset speaker volume Speaker phone Regulates the speakerphone...

Page 64: ...dialing Enable DND Places your phone in Do Not Disturb DND mode so that you will not receive any calls A DND icon is displayed on your phone s screen Making calls is not blocked Any call forwarding t...

Page 65: ...s software Table 4 lists the different Software Upgrade items that may be changed In this page in order to download the software files to the phone you must first click Save Settings to save the name...

Page 66: ...Configuring Phone Items via the Web 54 T207S T208S T207S NP and T208S BL User Guide Phone Software Upgrade Page...

Page 67: ...TFTP server for the latest software version and updates on each reset Resync Periodic Used to define the time interval between each periodic resynchronization of configuration file Server Items Server...

Page 68: ...current settings to a file Enter the filename and click Update to restore your previously saved settings Logo Defines the logo for your phone display when initializing To Enter a new Logo 1 Enter a f...

Page 69: ...ine Call Forward Programmable Speed Dial and Caller ID Blocked numbers for your phone Table 5 lists the different items followed by a brief description for each item After you have finished updating t...

Page 70: ...Configuring Phone Items via the Web 58 T207S T208S T207S NP and T208S BL User Guide Personal Settings Page...

Page 71: ...ll calls to number entered in adjacent Forward to User host field Forward to User host Defines the Call Forward Destination for the enabled call forward option No Answer Timeout sec Defines the time i...

Page 72: ...ber not defined in your phone book Caller Blocking Entry 0 Caller Blocking Entry 9 Blocks specific numbers entered in this field Speed Dial Entry Settings Speed Dial Entry 0 Speed Dial Entry 21 Allows...

Page 73: ...for logging into your phone web page Table 6 lists the different System settings items After you have finished updating this page click Save Settings to save and activate your changes or Cancel to ca...

Page 74: ...Configuring Phone Items via the Web 62 T207S T208S T207S NP and T208S BL User Guide System Settings Page...

Page 75: ...o the call icon To Change your user Login Name 1 Enter a new name in this field 2 Click Save settings User Login Password Used to change your user Login Password Used Log Server Used to enable log mes...

Page 76: ...tarts On Month Day Time of DST activation Ends On Month Day Time of DST termination Time Zone Defines the time zone relative to GMT You can adjust the GMT time zone for your phone if it is different f...

Page 77: ...m the web page is quicker and easier than entering the same items from your phone s configuration settings Each web page shows 20 entries per page Click Next Page or Prev Page to move between the page...

Page 78: ...ble 7 Phone Book Entries Item Description Phone Book Entry Per Access Dial Number User Name Enter a name for the Phone Book The name entered in this field is displayed for incoming calls from this ent...

Page 79: ...this page to configure the TEM buttons for the optional TEM module connected to your phone via the web Table 8 lists the different TEM items After you have finished updating this page click Save Setti...

Page 80: ...Configuring Phone Items via the Web 68 T207S T208S T207S NP and T208S BL User Guide TEM Settings Page TEM Page...

Page 81: ...Configuring Phone Items via the Web 69 T207S T208S T207S NP and T208S BL User Guide TEM Settings Page TEM Page Continued...

Page 82: ...Column Shift Group Button 1 11 Dialing Number Enter the number to be dialed when this Left TEM button is pressed while the Left Shift button is lit Button 1 is the top button Button 11 is the 2nd to...

Page 83: ...lect the type of button to be programmed for this Right TEM button while the Right Shift button is lit Speed Dial Do Not Disturb Lock IP Phone Auto Answer Call Forward Caller ID Blocking TEM 1 11 Spee...

Page 84: ...Class of Service COS might require further Coral programming or require a later Coral software version If a feature is restricted by COS then a COS Restricted message is displayed on your phone and y...

Page 85: ...client account number The printout includes the call s date and time When activated the Account Code is useful in facilitating billing by individuals regardless of the phone used to call or by client...

Page 86: ...al the last number Dial the entire procedure in a single block sequence 1 Dial feature code 143 2 Dial account number 3 Press or OK depending on your phone settings or wait for the phone to dial To di...

Page 87: ...the group When all lines are in use an announcement plays for callers waiting in queue If the queue is full calls are routed to a predetermined phone number Calls incoming to an ACD UCD group are ans...

Page 88: ...e logged out of the last group your ID number is deleted from the system You are required to reload the ID in order to re enter the ACD group To activate Load ID Dial the entire procedure in a single...

Page 89: ...r wait for the phone to dial 5 Listen for the confirmation tone 6 Press SPKR to hang up To Log Out from a single group 1 Dial Log In Out feature code 1974 2 Dial your ACD group number 3 Dial cancellat...

Page 90: ...le block sequence 1 Dial Primary Log In feature code 1442 2 Dial your ACD group number 3 Dial activation code 9 4 Press or OK depending on your phone settings or wait for the phone to dial 5 Listen fo...

Page 91: ...ease from all ACD UCD groups Dial the entire procedure in a single block sequence 1 Dial feature code 1975 2 Dial activation code 9 3 Press or OK depending on your phone settings or wait for the phone...

Page 92: ...se Resume UCD Group feature code 1991 2 Dial your UCD Group number 3 Dial activation code 9 4 Press or OK depending on your phone settings or wait for the phone to dial 5 Listen for the confirmation t...

Page 93: ...rmation that can be sent to the Call Center and the relevant codes are defined system wide To activate the Wrap Up Code Dial the entire procedure in a single block sequence 1 After the ACD call is com...

Page 94: ...th outside calls To activate Wrap Up Time Dial the entire procedure in a single block sequence 1 Dial Wrap Up Time feature code 1976 2 Dial activation code 9 3 Press or OK depending on your phone sett...

Page 95: ...BL User Guide Activation Code 11 1 or 1 Use the Activation code as required when programming features The following symbol in this manual indicates an activation code 9 See your system administrator a...

Page 96: ...wer 3 Use the up down navigator keys to choose On or Off Press OK 4 Press the left arrow key a few times to reach the Quit Confirm screen 5 Press OK to choose Yes and save your changes If a change was...

Page 97: ...ng at your boss group can be forwarded according to certain criteria to ring at various destinations The system can distinguish between calls arriving from an internal or external source when forwardi...

Page 98: ...estination when none of your Boss Group lines has been answered within a system defined number of rings Timed Forwards your incoming Boss Group calls to another destination for a time period determine...

Page 99: ...r phone settings or wait for the phone to dial 5 Press SPKR to hang up To cancel Call Forward Dial the entire procedure in a single block sequence 1 Dial required call forwarding feature code see Tabl...

Page 100: ...in a single block sequence 1 Dial Privacy feature code 186 2 Dial activation code 9 3 Press or OK depending on your phone settings or wait for the phone to dial 4 Listen for the confirmation tone 5 Pr...

Page 101: ...tures can be programmed using one of two different methods Coral Feature codes see Coral Call Forwarding Options on page 90 Call Forwarding from the phone s Configuration options see Call Forwarding U...

Page 102: ...No Answer Forwards your incoming calls to another destination when your telephone is busy or when you do not answer within a predefined number of rings Undefined Forwards your incoming calls to anothe...

Page 103: ...y All 141 or 8 17702 Busy 140 17701 No Answera a Set the phone s Call Forward No Answer Timer to a larger number than the timer set in the Coral s Call Forward No Answer Timer CF_NO_ANS INT EXT in the...

Page 104: ...demonstrate the different possibilities Forward Option Resultant Call Destination Case Call Forward All 141 Set To Call Forward External 17702 Set To Internal Calls Go To External Calls Go To 1 Featu...

Page 105: ...tings or wait for the phone to dial 4 Listen for the confirmation tone after which the phone disconnects automatically 5 ang up To cancel Coral Call Forward Dial the entire procedure in a single block...

Page 106: ...the feature on or off To define the phone Call Forward Destination 1 Press the Config soft key 2 Use the navigator keys to select 7 Call Forward 3 Select the required Call Forward option by navigating...

Page 107: ...y navigating up down and pressing OK 1 ALWAYS FORWARD 2 ON BUSY FORWARD 3 NO ANSWER FORWARD 4 Navigate to the Toggle option and press OK 5 Use the up down navigator keys to choose On or Off and press...

Page 108: ...Answer Timer The default No Answer timer is set to five seconds Change this as required 1 Press Config 2 Use the navigator keys to select 7 Call Forward 3 Select 3 No Answer Forward 4 Select 3 No Answ...

Page 109: ...h the call records The calls are listed in order of receipt dialing and are numbered accordingly at the left of the call display with the most recent listed first A maximum of 40 incoming and 40 outgo...

Page 110: ...play Missed Calls Display A message indicating the number of missed calls is displayed on the phone s idle screen Missed Calls xx for the T208S and T208S BL or Missed xx for the T207S and T207S NP whe...

Page 111: ...208S BL T207S and T208S phone The following message is displayed on the caller s keyset FlexSet DKT T207M T208M T207M NP or T208M BL To add or edit a Blocked dial number 1 Press Config 2 Use the up do...

Page 112: ...up down navigator keys to select 16 Blocking List and press OK 3 The Blocking List 0 9 empty screen is displayed 4 Enter the Blocked number s access code to be deleted followed by OK or Use the up dow...

Page 113: ...for the confirmation tone 5 Press SPKR to hang up Your telephone will ring after the camped on port is available To cancel Camp On before you are called back Dial the entire procedure in a single bloc...

Page 114: ...T208S BL User Guide Cancellation Code 10 0 or 0 Use the Cancellation code as required when programming features The following symbol indicates a cancellation code 8 See your system administrator as to...

Page 115: ...d in your organization Use the Canned Message form below to write down the canned messages available at your telephone Notes 1 Check with your system administrator whether your Coral system supports t...

Page 116: ...ages To cancel or reset a Canned Message Dial the entire procedure in a single block sequence 1 Dial Canned Message access code 2 Dial cancellation code 8 3 Press or OK depending on your phone setting...

Page 117: ...BL User Guide Canned Messages Table 3 Canned Message Text and User Access Codes Canned Message Number Access Code Canned Message Text 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7...

Page 118: ...r a particular station You can change from one COS to another See Class of Service COS on page A 1 for further details To select your station s Secondary COS Dial the entire procedure in a single bloc...

Page 119: ...OS Switchover feature code 149 2 Dial your passcode four digits 3 Dial cancellation code 8 4 Press or OK depending on your phone settings or wait for the phone to dial 5 Listen for the confirmation to...

Page 120: ...ace the call on hold 2 Press the down navigator key to receive a second dial tone 3 Dial the third party s number using any of the following methods Use the dial pad Use a programmed button Search and...

Page 121: ...ing the conference At the designated time all participants dial the assigned conference number allowing each one to join the conference Conference Release An authorized user can release each participa...

Page 122: ...number 4 Dial activation code 9 5 Press or OK depending on your phone settings or wait for the phone to dial 6 No confirmation is heard 7 Press SPKR to hang up Note If you do not enter the participant...

Page 123: ...ode using either one of two methods Coral DND DND using Phone s Configuration options Note When DND is activated using the phone s configuration options Coral users cannot override the phone s DND sta...

Page 124: ...soft key 2 Use the navigator keys to select 6 DND 3 Press the up down arrow to choose On Off 4 Press OK 5 Save your changes Press the left arrow key a few times to reach the Quit Confirm screen Press...

Page 125: ...ode 170 2 Dial your own station number 3 Dial your passcode four digits 4 Dial the required number 5 Press or OK depending on your phone settings or wait for the phone to dial Notes 1 Some telephones...

Page 126: ...ne to a system station The FlexiCall feature may be used also to semi connect ancillary devices such as answering machines fax machines or data modems to your station without using a separate phone nu...

Page 127: ...ternal calls ring at your remote phone Internal calls ring at your remote phone External calls ring at your remote phone Table 4 FlexiCall Forward Codes FlexiCall Option Resultant Call Destination Cas...

Page 128: ...ral Bell or external number stationary or cellular via Public Private Speed Call Library 3 Press or OK depending on your phone settings or wait for the phone to dial 4 Listen for the confirmation tone...

Page 129: ...alls from your remote destination Note Your remote off site non Coral phone is activated as a part of the Coral system only after a FlexiCall call is picked up at that phone When your telephone rings...

Page 130: ...d party number Depending on your Class of Service definitions one of the three party functions is activated as defined in Broker Consultation 3 Way Conference call on page 127 Divert call to Coral sta...

Page 131: ...4 Wait for the automated voice mail answer 5 Dial the voice mail remote access code followed by your station number to access your station s voice mailbox 6 Dial 4 as soon as the Automated voice mail...

Page 132: ...is not defined at your station Forwarding only your external calls to your new location while internal calls continue ringing at your desk telephone Table 6 Follow Me Codes To activate Follow Me Dial...

Page 133: ...ellation code 8 4 Press or OK depending on your phone settings or wait for the phone to dial 5 Listen for the confirmation tone 6 Press SPKR to hang up To cancel Follow Me from your own station Dial t...

Page 134: ...features of the external phone in addition to the Coral features To enable the Freedom feature for remote phones providing Caller ID Note To enable the Freedom feature at your Coral station you must f...

Page 135: ...cancel Freedom destination Dial the entire procedure in a single block sequence 1 Dial Freedom feature code 17714 2 Dial cancellation code 8 3 Press or OK depending on your phone settings or wait for...

Page 136: ...our digit passcode if required by Class of Service 4 Listen for dial tone 5 Dial the required destination number Possible destinations include external number stationary or cellular network number or...

Page 137: ...Listen for dial tone 3 Dial your own Coral station number 4 Dial your four digit passcode 5 Listen for distinctive dial tone 6 Dial the required destination number Possible destinations can be externa...

Page 138: ...r Consultation 3 Way Conference call 2 A dial tone prompts you to enter the required third party number Depending on your Class of Service definitions one of three party functions is activated see Bro...

Page 139: ...f times 4 When you hang up the other parties remain in conversation To activate a Consultation call 1 Dial 2 2 Dial the number of the person you wish to consult with 3 When your conversation is conclu...

Page 140: ...that does not provide Caller ID repeat steps 1 4 on page 125 2 Dial the voice mail or IVR dial number 3 Wait for the automated voice mail answer 4 Dial the voice mail remote access code followed by yo...

Page 141: ...ID repeat steps 1 4 on page 125 2 Dial the FlexiCall All feature code 17710 3 Listen for dial tone 4 Dial the destination number Calls ringing at your desk phone simultaneously ring at that destinatio...

Page 142: ...al station For a phone that provides Caller ID repeat steps 1 4 on page 124 For a phone that does not provide Caller ID repeat steps 1 4 on page 125 2 Listen for dial tone 3 Dial Freedom feature code...

Page 143: ...conference call When a Group Call is placed all stations defined as registered members for that particular group ring Unanswered stations continue to ring until a pre defined timeout period expires P...

Page 144: ...l Features Group Call Features The following Group Call features are subdivided into the topics listed below FEATURE PAGE PRESET CONFERENCE ACTIVATION 133 TEMPORARY CONFERENCE ACTIVATION 134 JOINING 1...

Page 145: ...istered members by dialing an access code The maximum number of participants is 100 depending on the system configuration To call a preset group Dial the entire procedure in a single block sequence 1...

Page 146: ...via a public speed call library A few preset group calls may be joined to a Temporary Group Call via Public Libraries To call a temporary group Dial the entire procedure in a single block sequence 1 D...

Page 147: ...e is ringing 1 Answer the group call A warning tone is heard by all established participants if defined system wide To join an ongoing group call after station has stopped ringing Dial the entire proc...

Page 148: ...authorized user from idle to release a participant from an ongoing conference To release a single participant Dial the entire procedure in a single block sequence 1 Dial the feature code 1446 2 Dial p...

Page 149: ...s an authorized user from idle to release an entire Group Call To release an entire group call Dial the entire procedure in a single block sequence 1 Dial the feature code 1447 2 Dial the access code...

Page 150: ...display whenever the calling state permits holding a call If the Held party is a programmed button on the phone it blinks while the call is being held Note To dial another line i e receive dial tone w...

Page 151: ...ned destination This feature cannot be defined at your telephone but is typically defined by the attendant In addition the attendant can cancel the feature or set up Hot Line Immediate for other desti...

Page 152: ...3 The last number dialed over outgoing trunk or internal extension is automatically stored in memory To activate Last Number Redial 1 Dial feature code 143 or press or 2 Press REDIAL MSG DIR CONF REDI...

Page 153: ...until you cancel the feature The details recorded are Originating number for external calls ANI if available else trunk number your station number and the time of calls To activate malicious call tra...

Page 154: ...l Trace To cancel malicious call trace Dial the entire procedure in a single block sequence 1 Dial feature code 1740 2 Dial the cancellation code 8 3 Press or OK depending on your phone settings or wa...

Page 155: ...block sequence 1 Dial feature code 1741 2 Dial the activation code 9 3 Press or OK depending on your phone settings or wait for the phone to dial 4 Listen for the confirmation tone 5 Press SPKR to ha...

Page 156: ...ack the party that left you a message 2 Listen for the ringback tone 3 Wait for answer Notes 1 If your MWI lamp continues to flash you have more than one text message waiting Repeat the answer process...

Page 157: ...ting Note When a message left to a boss group turns ON the message lamp of the first boss group member only To leave a message at a vacant desk or forwarded station from idle Dial the entire procedure...

Page 158: ...n also cancel the message To cancel a message that you left Dial the entire procedure in a single block sequence 1 Dial Message Cancellation feature code 1440 2 Dial station or network number 3 Press...

Page 159: ...and can be pressed as many times as necessary The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone The key...

Page 160: ...ncoming calls within your pickup group Dial the entire procedure in a single block sequence 1 Dial Night Answer feature code 192 2 Press or OK depending on your phone settings or wait for the phone to...

Page 161: ...ssigned Page_Q number 7060 7069 2 Press or OK depending on your phone settings or wait for the phone to dial 3 Answer the call or Voice Page see Paging on page 150 to announce the call for pick up Mak...

Page 162: ...on Use the form below to write in locations or areas and their associated access codes To voice page Dial the entire procedure in a single block sequence 1 Dial Public Address Paging access code 2 Pre...

Page 163: ...om idle Dial the entire procedure in a single block sequence 1 Dial Voice Page feature code 191 followed by the keyset dial number or Dial a Keyset Voice Page number 2 Press or OK depending on your ph...

Page 164: ...paging zones or areas in your company and their associated access codes Note Only idle keysets can receive a page To operate Zone Page Dial the entire procedure in a single block sequence 1 Dial the Z...

Page 165: ...k feature code 183 2 Dial station number at which call was parked 3 Press or OK depending on your phone settings or wait for the phone to dial 4 Answer the call Notes 1 More than one call can be parke...

Page 166: ...must be performed from your own telephone To enter your Coral Passcode for the first time Dial the entire procedure in a single block sequence 1 Dial Passcode feature code 179 2 Dial your new passcode...

Page 167: ...procedure in a single block sequence 1 Dial Passcode feature code 179 2 Dial your current passcode four digits 3 Dial your new passcode four digits 4 Redial your new passcode 5 Press or OK depending...

Page 168: ...feature code 148 2 Dial your passcode four digits 3 Dial activation code 9 4 Press or OK depending on your phone settings or wait for the phone to dial 5 Listen for the confirmation tone 6 Press SPKR...

Page 169: ...e On and press OK 4 Press the left arrow key a few times to reach the Quit Confirm screen 5 Press OK to choose Yes and save your changes If a change was made the Saving changes Please wait message is...

Page 170: ...on number You may change your PIN number online It is defined in your online User Login Password field in the System Settings System tab when browsing to your phone s online IP address Note Keep the n...

Page 171: ...e entire procedure in a single block sequence 1 Dial Group Call Pickup feature code 181 2 Press or OK depending on your phone settings or wait for the phone to dial 3 Answer the call Directed Pickup A...

Page 172: ...ia the phone Web page see TEM Settings on page 70 Notes 1 For Coral features you must program one button with the Coral feature defined with the activation code 9 and another button with the Coral fea...

Page 173: ...207S NP and T208S BL User Guide Programmable Buttons Programmable Button Numbers MSG CONF DIR HEADSET XFER REDIAL HOLD MUTE SPKR TEM SHIFT Programmable Keys Shift Left Shift Right 2 1 2 2 3 3 4 4 5 5...

Page 174: ...207S T208S T207S NP and T208S BL User Guide Programmable Buttons TEM Programmable Keys Form 1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 7 8 9 10 11 SHIFT Shift...

Page 175: ...al feature codes or speed dial destinations in programmable buttons 1 4 1 Press Config 2 Use the up down navigator keys to select 14 Program button press OK 3 Use the up down navigator keys to select...

Page 176: ...y Speed Dial numbers may be programmed 2 Left Column Shift only Speed Dial numbers may be programmed 3 Right Column 4 Right Column Shift 4 Choose button number from column as follows For Left columns...

Page 177: ...fine the programmable button type by selecting one of the following Speed Dial Defines the button type as a speed dial number Continue to define the speed dial number in the 2 Button speeddial option...

Page 178: ...cancelled If a phone feature is programmed a Define the feature as required b Press the left arrow key a few times to reach the Quit Confirm screen c Press OK to choose Yes and save your changes If a...

Page 179: ...s site http www tadirantele com products_terminals asp or from the DESI site http www desi com to print the labels from your computer Follow the online download instructions Printing the multi design...

Page 180: ...rammable Buttons Labeling your phone 1 Create and print the labels using the DESI software 2 Remove the vinyl overlay with a paper clip see adjacent figure 3 Affix your new button label s 4 Replace th...

Page 181: ...Receiving Calls Answering Calls 169 T207S T208S T207S NP and T208S BL User Guide Receiving Calls Answering Calls See Receiving Calls Answering Calls on page 31...

Page 182: ...al the entire procedure in a single block sequence 1 Dial Relay code 2 Dial activation code 9 3 Press or OK depending on your phone settings or wait for the phone to dial 4 Listen for the confirmation...

Page 183: ...a single block sequence 1 Dial Reminder feature code 172 2 Dial activation code 9 3 Dial in the time you wish to be called four digits are required 12 hour clock use leading 0 e g 0805 for five past...

Page 184: ...ellation code 8 3 Press or OK depending on your phone settings or wait for the phone to dial 4 Listen for the confirmation tone 5 Press SPKR to hang up Note Reminder times must be cancelled one at a t...

Page 185: ...f ring types is displayed see Table 8 Ring Type Numbers on page 174 below Use the up down navigator keys to scroll between the different ring types As you scroll the ring type music is heard 4 Press O...

Page 186: ...rom the particular Phone Book entry Use this table to decide which ring type to assign for the entry The ring type numbers are also used when defining ring types for the phone or Phone Book entries vi...

Page 187: ...l system supports the Canned Messages feature see page 103 the Room Status feature is unavailable To activate or set the Room Status Dial the entire procedure in a single block sequence 1 Dial Room St...

Page 188: ...T207S NP and T208S BL User Guide Room Status Room Status Numbers and Access Codes Room Status Access Code Name 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 7034 9 7035 10 7036 11 7037 12...

Page 189: ...ate Security Line Dial the entire procedure in a single block sequence 1 Dial Security feature code 17700 2 Dial activation code 9 3 Press or OK depending on your phone settings or wait for the phone...

Page 190: ...access code from 0 to 21 Note You may alternatively enter the access code 0 21 from the dial pad followed by OK to view the entry 5 After selecting an access code press Edit in order to enter the dial...

Page 191: ...Press Cancel or the left navigator key to exit 7 Press the left arrow key a few times to reach the Quit Confirm screen 8 Press OK to choose Yes and save your changes If a change was made the Saving ch...

Page 192: ...207S T208S T207S NP and T208S BL User Guide Using Phone s SPD Speed Dialing Using Phone s SPD 4 Use the up down navigator keys to scroll between the different entries 5 Press the Dial soft key to dial...

Page 193: ...ables you to notify the system that dialing has been completed You can send a signal to the system indicating the end of a stream of dialed digits In response to your command the system sends your cal...

Page 194: ...into the Private Library number as well The speed dial numbers are programmed per station and are unique to each station Therefore dialing the same private library number at one station will most lik...

Page 195: ...up Notes 1 Possible outside line access codes are trunk number trunk group number dial service routing access or another public private library number 2 The number of digits that can be programmed fo...

Page 196: ...d as part of the outside phone number Dial Codes Codes Description X X 1 through 9 seconds delay 0 Stop dial end of outside number 1 Outpulsing wait period during which user can dial any number of dig...

Page 197: ...ialing systems If Public Speed Dialing is available on your system consult your company directory for library numbers To dial a Public or Private Speed dial number 1 Dial speed call library number Pri...

Page 198: ...access code from 0 to 21 Note You may alternatively enter the access code 0 21 from the dial pad followed by OK to view the entry 5 After selecting an access code press Edit in order to enter the dial...

Page 199: ...r the left navigator key to exit 7 Press the left arrow key a few times to reach the Quit Confirm screen 8 Press OK to choose Yes and save your changes If a change was made the Saving changes Please w...

Page 200: ...Phone s SPD 188 T207S T208S T207S NP and T208S BL User Guide Using Phone s SPD 4 Use the up down navigator keys to scroll between the different entries 5 Press the Dial soft key to dial the required...

Page 201: ...itions You may also change the time zone from the System Settings Web page see Time Zone on page 64 Note The time zone may be overridden by your Web page settings or by the administrator To change the...

Page 202: ...gator keys to select 3 Tone and press OK 3 A list of Tone Types is displayed Use the up down navigator keys to scroll between the different tone types The different tone types available include USA Ch...

Page 203: ...sfer cannot be activated when Call Forward No Answer or Divert is invoked by the transfer destination 2 Call Transfer to groups Boss Hunt is not supported To perform screened transfer of an establishe...

Page 204: ...tion number 3 Press or OK depending on your phone settings or wait for the phone to dial 4 Wait to see the screen display change T208S and T208S BL both line name numbers are displayed on the screen T...

Page 205: ...also perform a warm reboot when necessary via this menu To edit your login name 1 Press Config 2 Use the up down navigator keys to select 19 Admin and press OK 3 Enter your user login password at the...

Page 206: ...mpt and press OK 8 Reenter the new password at the Confirm Again prompt and press OK 9 Press the left arrow key a few times until you reach the Quit Confirm screen 10 Press OK to choose Yes and save y...

Page 207: ...rom the configuration options menu The menu allows adjusting volume levels for the following phone items Ring Volume Handset Speaker Handset Microphone Handsfree Speaker Handsfree Microphone Headset S...

Page 208: ...lect 5 A volume indicator on the screen graphically depicts the current volume level 6 Press the left arrow key a few times to reach the Quit Confirm screen 7 Press OK to choose Yes and save your chan...

Page 209: ...g for you to answer When you hear this tone you can do one of the following Continue with your current call and ignore the waiting call Terminate the current call wait for a ring and then answer the w...

Page 210: ...3 Dial in the time you wish to be awoken four digits required 12 hour clock use leading 0 e g 0805 for five past eight 4 Dial 2 for AM or 7 for PM 5 Press or OK depending on your phone settings or wa...

Page 211: ...on code 8 3 Press or OK depending on your phone settings or wait for the phone to dial 4 Listen for the confirmation tone 5 Press SPKR to hang up Note Wakeup request times must be cancelled one at a t...

Page 212: ......

Page 213: ...flexibility Coral allows switching between the Primary and Secondary COS but only one COS can be utilized at a time When the telephone is in check out mode the telephone is marked by a system wide de...

Page 214: ...al or dial an unauthorized code restricted to you you will receive reorder tone or will be routed directly to the operator master extension attendant as defined in your system IP Internet Protocol A d...

Page 215: ...sible for answering incoming calls and connecting them to their required destination The attendant also attends to trunk system and station feature controls Outside Line Access Code A series of digits...

Page 216: ...phone calls SRTP Secure Real time Transport Protocol A protocol for delivering the media portion of a data transmission over an IP network SRTP is a secure protocol which means that the media is encry...

Page 217: ...hat terminates at the customer s location Trunk Group A number of trunks linked together members for a common outgoing function Trunk Number Coral The access code number that is dialed by station user...

Page 218: ...de before accessing an outside line Before dialing is allowed VFAC verifies the presence of the account code in the system If the code is not found dialing is blocked when the code is found dialing is...

Page 219: ...arty is listening Not used in North America Busy Engaged Tone When the destination you have dialed extension or trunk is busy Call Waiting Tone Tone heard while engaged on a call indicating that anoth...

Page 220: ...eakerphone mode Stutter A tone heard when the handset is lifted indicating that there is a message waiting for you Tick Tone A tone indicating that you may continue dialing Voice Paging Tone A warblin...

Page 221: ......

Page 222: ...al FlexiCom nd International Headquarters Tadiran Telecom Ltd 18 Hasivim Street P O Box 7607 Petach Tikva 49170 Israel Tel 972 3 9262000 Fax 972 3 9262310 http www tadirantele com USA Headquarters Tad...

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