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Check the result of the communication test.
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Display of “OK”
Press [BACK] to return to the home screen.
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Display of “FAILED”
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“FAILED” appears as the result when the communication
test fails.
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Check the details that appears under “TEST RESULT” and
refer to “Troubleshooting communication test failures”.
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Troubleshooting communication test failures
1. Make sure power to the router in your home network is turned
on. Check for any indicators of trouble such as glowing warning
lamps.
●
The remote controller must be connected to the router to
enable communication over the Internet. If you do not have a
router, consult with your Internet service provider and purchase
one if necessary.
●
If your router is experiencing a malfunction, refer to the
operation manual of the router and contact the manufacturer or
your Internet service provider.
2. Confirm Internet connectivity by accessing a website or checking
email on a PC.
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Perform the following checks if the communication test fails
despite that your router is functioning and that you have
Internet connectivity.
Display
Cause and Troubleshooting Procedure
REMOTE CONTROLLER IS NOT READY Make sure the LAN cable is connected.
ROUTER CONNECTION ERROR
Wait a few moments and then try the communication test again.
Communication may not be possible due to the router type or
configuration.
Contact the manufacturer of your router.
SOFTWARE UPDATE SERVER: FAIL
Wait a few moments and then try the communication test again.
Communication may not be possible due to contract restrictions with
your Internet service provider.
Contact your Internet service provider to confirm any such restrictions
and configuration.
Communication test still fails after performing all troubleshooting procedures
●
Communication restrictions may be configured in your router or by your Internet service provider.
●
Contact your Internet service provider for more information on Internet restrictions, configuration, and details of
your service contract.
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Refer to the operation manual of your router for more information on configuring the router.