Frequently Asked Questions
July 29, 2002
T-Mobile Sidekick Owner’s Manual
241
Can I find out whose Buddy Lists I’m on?
No, that information is kept confidential in AOL Instant Messenger.
How many buddies can I have in my Buddy List?
AIM’s limit is 200 buddies in your Buddy List. Your device will support 200 buddies.
How many individual conversations can I have at the same time?
You can have up to 10 open conversations at one time.
Can I participate in multi-user conversations?
No. You cannot participate in AOL conferences (which have more than one other person in the conversation).
What should I check if I am not able to connect to the AOL Instant Messenger service?
Make sure that you're connected to GPRS. You must have GPRS for Instant Messenger. If you see one, two or
three dots in your title bar, your device is attempting to connect to the GPRS network. You will know that you
have connection when those dots are replaced with a “G”.
Why can't I sign on to AOL Instant Messenger?
There are several reasons why you might not be able to sign on to AOL Instant Messenger:
• Out of range - If the radio is out of range, you will see a balloon in the title bar saying, “Network
unavailable.”
• Connection failure - This could be a network problem or a problem with the AOL servers. The device may
be able to communicate with the service, but the service is not able to communicate with the AOL host
computers.
• Sign on failed - This can occur if your screen name or password (or both) is not valid. If this occurs, try
verifying your screen name and password on the AOL Web site.
• AIM service unavailable - This is most likely due to a problem with the AOL servers. The device may be
able to communicate with the service, but the service is not able to communicate with the AOL host
computers.
• Signing on too frequently - This is due to the AOL servers only allowing you to sign on a certain number of
times in a short period. If this happens, wait 10 to 15 minutes and try again.
Can I create an AIM account from the device?
Yes. From the AIM Sign On screen, open the menu and select
New User
[
+ N
], or select New User from the
Screen Name pop-up menu. This will take you to the AOL Web site, where you can create a new account. Once
you have signed up, return to the AOL Instant Messenger application on device and enter your new screen name
and password to sign on.
Summary of Contents for Sidekick
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