Symbol PTC-2124, User Manual

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Common solutions
PTC-2124 User’s Guide 59
PTC does not respond correctly to the stylus
• The PTC’s resistive touch panel digitizer may
need to be recalibrated. Make arrangements with
your VAR representative or an authorized Symbol
service center to have the unit’s digitizer
recalibrated.
• If the PTC still does not respond correctly, follow
your organization’s procedure to have the PTC
serviced.
PTC does not recognize the information written on the
screen
• Wait until the PTC warms up to room
temperature if it has been stored or used in the
cold.
• Refer to Appendix D for tips on how to form
letters and numbers correctly for system
recognition.
PTC’s screen is slow to refresh
• Wait until the PTC warms up to room
temperature if it has been stored or used in the
cold.
Radio fails to establish contact
• Change your location by a few feet and transmit
again.
• Recharge or replace the PTC’s battery pack.
• Make sure the receiving equipment is turned on
and is properly connected to the host computer.
• If the PTC still does not establish contact, follow
your organization’s procedure to have the PTC
serviced.