Symantec 10067161 - 10PK NORTON ANTIVIRUS, Product Manual

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2
After the worm has been quarantined, perform the
following tasks:
1
Run LiveUpdate to ensure that you have the
latest definition updates.
See “About Program and Definition Updates”
on page 46.
1
Scan your computer.
See “Running a Full System Scan” on page 107.
If nothing is detected, submit the infected file to
Symantec Security Response. Also, indicate that the
file was detected and that you have scanned it with
the latest definition updates. Symantec Security
Response replies to you within 48 hours.
About responding to risks detected during a scan
At the end of a scan, the Results Summary window
provides the summary of the scan results. You can use
the Threats Detected window to resolve any items that
were not automatically resolved during the scan.
The Recommended Action section in the Security
History window displays the action that you should
take to resolve the security threat.
About actions when Norton AntiVirus cannot repair
a file
One of the common reasons that Norton AntiVirus
cannot automatically repair or delete an infected file
is that you do not have the current definition updates.
Run LiveUpdate, and then scan again.
Before running LiveUpdate to receive protection
updates, ensure that Quick Scan is turned on (it is
turned on by default). After LiveUpdate retrieves the
latest definition updates, Quick Scan automatically
checks for the infections that have processes running
in memory. It also checks for the infections that the
start-up files and folders refer.
Responding to security issues
What to do if a security risk is found
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