In Case of Problems
75
11 In Case of Problems
Service Hotline
Should problems arise with the telephone, please refer to the following in-
formation first. In the case of technical problems, you can contact our hot-
line service, Tel. 0900 00 1675 within Switzerland (cost via Swisscom at
time of going to print: CHF 2.00/min). In the case of claims under the terms
of guarantee, contact your sales outlet. There is a 2 year period of guaran-
tee.
Problems and solutions
Problems
Solutions
No connection to base
station possible
− Check that the handset has been regi-
stered on the base station with the
correct PIN code;
No telephone calls possible
− The telephone is not connected pro-
perly or is defective. Only use the tele-
phone connection cable supplied.
− Test whether the telephone connec-
tion is in order by using another tele-
phone.
− The power adaptor plug is not plug-
ged in or there is a complete power
failure.
− The rechargeable batteries are empty
or defective.
− The handset is too far from the base
station.
− Dialling mode is set incorrectly;
Connection is disturbed or
cut off
− The handset is too far from the base
station.
− The base station is in an unsuitable
location.
The system no longer
responds
− Reset all the functions to their default
settings;
− Disconnect the power adapter plug
briefly from the power socket.
The batteries are empty
within a short time
− The batteries are empty or defective.
− Place the handset in the base station
properly. Clean the contact surfaces
on the handset and base station with
a soft, dry cloth.
− Place the handset in the base station
for 14 hours.
The caller number display
(
CLIP
1
) does not function
− The caller number display function is
a supplementary service offered by
telephone network providers. Contact
your network provider for further infor-
mation.
− The caller has suppressed the trans-
mission of their phone number.
1
CLIP: C
alling
L
ine
I
dentification
P
resentation = Display the caller’s
phone number.
Summary of Contents for DE21 series
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