Swissvoice XTRA 3355, User Manual

Page: 39 / 42

39
No dial tone
• Is the telephone cord plugged into the phone socket?
• Check that the mains power is switched on.
• Only use the telephone cord supplied with the phone.
• The telephone line cord might be malfunctioning. Install a new telephone line cord.
• Move the cordless handset closer to the telephone base. It might be out of range.
• Disconnect the telephone and connect a different telephone. If there is no dial tone on this telephone, the
problem is in your wiring or local service. Contact your local telephone company.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The battery may need recharging.
• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try again. If it
still does not work disconnect the batteries and mains power for 10 minutes, then reconnect and try again.
• If you are connected to a PABX, check whether you need to dial an access code.
Your own voice cannot be announced when the telephone number of incoming call is same as 1 of
4 photo memories stored
• The ringer volume may be switched off.
• Voice recording in 1 of 4 photo memories was not done successfully. Please refer to Section 5.5.2. to record again.
• Your telephone line may not be subscribed or availability of the service from the fixed line operator.
Cordless handset does not ring (Caller Line Identification)
• The ringer volume may be switched off.
• Check that the mains power is correctly connected.
• Make sure the cordless handset is registered to the base.
No display in cordless handset
• The batteries may be flat, dead or incorrectly inserted.
• Recharge or replace the batteries
Handset displays “PUT ON BS TO POWER”
• Check that the mains power is correctly connected.
• Check that the cordless handset is within range of the base.
No voice tag announcement from cordless handset during ringing
• It should become normal after 1 minute in idle mode without any operation of the phone.
You hear the busy tone when you press key on handset
• Make sure the cordless handset is in range of the base.
• Another cordless handset registered to your telephone base may be on the line.
No sounds or noise when using corded handset
• Make sure the coil cord connector between base and handset firmly plug.
No key tone on Base
• Check key tone setting is on.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your phone can interfere with other electrical equipment if it is placed too close. It is
recommended that you place your phone at least one metre away from electrical appliances or metal
obstructions to avoid any risk of interference.
• If you have an ADSL internet service ensure correct filters are installed to prevent interference.
Answering machine does not record any messages
• Make sure the answering machine is switched on.
• The memory may be full, please delete some old messages to free up space.
Cannot access your messages from another phone
• Have you changed the remote access security PIN code?
• Make sure you are calling from a touch-tone telephone. When dialling a number, there should be tones.
• The answering machine might not detect the remote access code when your outgoing message is playing.
Try again to press remote access code quickly.
• There might be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.
Voicemail and show on the display and I don’t know why.
Your telephone has voicemail indication that is separate from the built-in answering system. If appears
on the display, then your telephone has received a signal from your telephone service provider that you have
a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone
service provider for more information on how to access your voicemail.
The store where you bought your telephone can also provide you with information and after-sales support.