46
Faults and self-help with troubleshooting
Gigaset E500H / Aton CL317 / Schweiz PTT EN / A31008-M2256-F151-1-2X19 / appendix.fm /
V
e
rsion 4, 16.09
.2005
Faults and self-help
with troubleshooting
Not every problem signifies a fault in
your telephone. In some cases,
problems can be resolved by briefly
interrupting the power supply to
the base station (unplug the power
supply unit and then plug it in
again) or removing the battery cells
from the handset and reinserting
them. The following information is
designed to help you with specific
problems.
Important: Some problems or faults
can only be resolved if you take the
complete device (base station,
handset and connection cable) to
the place of purchase.
The display is blank.
1.
The handset is not switched on.
¤
Press and
hold
the end call key
a
.
2.
The battery is empty.
¤
Charge the battery or replace it
(
"
BASE
"
flashes in the display
.
1.
The handset is outside the range
of the base.
¤
Move the handset closer to the
base.
2.
The base's range is reduced
because Eco Mode is activated.
¤
Deactivate Eco Mode
(
page 40) or reduce the dis-
tance between the handset
and the base.
3.
The base is not switched on.
¤
Check the base power adapter.
"
Place handset into base
"
flashes in
the display
.
Handset has not been registered
with the base or has been de-regis-
tered.
¤
Place the handset in the base
(automatic registration, may take
up to 5 minutes) or register the
handset manually (
Handset does not ring.
The ringer is switched off.
¤
Activate the ringer (
When you try to activate Eco
Mode+, "Not possible!" appears in
the display.
A handset is registered to the base
that does not support
Eco Mode+
.
The number of the caller is not dis-
played despite CLIP being set.
Calling Line Identification is not
working.
¤
The caller
should ask the network
provider to check Calling Line
Identification (CLI).
Refer to the notes on calling line dis-
play
You hear an error tone when key-
ing an input.
Action has failed/invalid input.
¤
Repeat the process.
Watch the display and refer to the
user guide if necessary.
You cannot listen to messages on
the network mailbox.
Your PABX is set for pulse dialling.
¤
Set your PABX to tone dialling.
