Swann 960H H.264 User Manual Download Page 3

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English

oduc

tion

Contents

Introduction

Before You Begin    2
Contents      3
Introduction

Connecting the DVR

Installation Guidelines

Front Panel of the DVR

The Rear Panel of the DVR

Connection

Diagram

Connecting Additional Devices

Basic Setup

Basic DVR Operation

About 960H Widescreen Videos

Basic Setup: General

Basic Setup: HDD & Networking

Basic Setup: DDNS & Email 13
Basic Setup: NTP & DST

Basic Setup: Account Configuration & Completion 15
Basic Setup: Installing MyDVR on PC

MyDVR:

Logging

MyDVR:

Interface 18

MyDVR: Local Configuration

MyDVR: Configuration Overview

Remote Access From a Mobile Device

Operating the DVR Locally 25

Advanced Configuration

Menu Layout

Advanced Configuration

Display: Camera

Display: Output

Recording:

Encode

Recording:

Option

Recording:

Schedule

Search:

Playback

Search:

Backup

Search: Event / Log Search

Specific

Incident

Backup

The

Playback

Interface

Network:

General 37

Network:

Advanced

Network: Advanced: DDNS

Network:

Advanced:

NTP

Network: Advanced: IP Filter

Network:

Network

Status

Network: Advanced: Email Settings

Alarm:

Motion

Alarm: Motion Detection Configuration

Alarm: Motion Detection Notes

Alarm: Motion Detection - Action

Alarm:

Video

Loss 45

Alarm:

Exception 46

Device:

HDD

Device:

S.M.A.R.T. 47

Device:

PTZ

System:

General

System:

User

System: System Information

System:

Maintenance

Reference

Troubleshooting

Addendum: Third Party Hardware

Technical

Specifications

Warranty

Information

Notes

Helpdesk / Technical Support Details

Default Password Information

To ensure your privacy, this DVR supports password protection.

The default, all-access username is “admin”.

If the DVR asks you to log in before you’ve set a password, enter

admin

as your username and leave the password blank. This will give you access to all areas of the DVR.

The password function is disabled by default. However, if you’re asked for a password, the default is “12345”.

To ensure your ongoing privacy,

we strongly recommend setting a password as soon as possible

. Choose

something that you’ll remember, but that others would be unlikely to guess.

If you do manage to lock yourself out of the DVR, you’ll need to contact us at the Swann Technical Support

Telephone Helpdesk - the number is on the back cover.

Summary of Contents for 960H H.264

Page 1: ...English 1 4 8 or 9 Channel 960H H 264 DVR M4200_3200H160413E English ...

Page 2: ...devices may not cause harmful interference and These devices must accept any interference received including interference that may cause undesired operation IMPORTANT NOTE All jurisdictions have specific laws and regulations relating to the use of cameras Before using any camera for any purpose it is the buyer s responsibility to be aware of all applicable laws and regulations that prohibit or lim...

Page 3: ...40 Network Network Status 40 Network Advanced Email Settings 41 Alarm Motion 42 Alarm Motion Detection Configuration 43 Alarm Motion Detection Notes 44 Alarm Motion Detection Action 45 Alarm Video Loss 45 Alarm Exception 46 Device HDD 47 Device S M A R T 47 Device PTZ 48 System General 50 System User 51 System System Information 52 System Maintenance 53 Reference Troubleshooting 54 Addendum Third ...

Page 4: ...ith the DVR if any and what device s you ve already got Stage 2 Basic DVR Setup The DVR needs a few things to be set properly before it can do its thing Follow the instructions from page page 11 to page 24 to get everything working 3 Optional Advanced DVR Configuration The latter part of this manual covers advanced DVR operations This DVR comes with all the professional grade capabilities you dexp...

Page 5: ...nger shown CCTV systems are one of the leading causes of image burn in as typically static images are displayed almost constantly while the system is on We recommend LCD or LED screens be used with the DVR as these types are typically resilient However all screen technology suffers from some level of burn in or burn out depending on its type so always exercise common sense and caution Some other w...

Page 6: ... or 9ch only 3 x 3 video feeds at once 4 Menu Opens the DVR s menu or goes back one step from a submenu 5 Select As the name suggests it selects an option or item from a menu 6 D pad For navigating around menus when you re not using the mouse Why aren t you using the mouse It s awesome 7 IR Receiver Where the DVR will pick up signals from the IR remote control If this is obstructed the remote will...

Page 7: ...80p Note that many televisions which can display 1080p signals are not actually Full HD These kinds of televisions downscale a 1080p signal to the resolution of the screen For the best possible image use a television monitor which can display 1920 x 1080 or higher 5 VGA Output For connecting a television or PC monitor with a VGA input 6 Audio Output A standard line level audio output 7 Network Por...

Page 8: ...luded Connect the DC12V Output from the power supply to the power input Connect the power supply to a wall outlet Connect the mouse to the USB 2 0 port If you ve got a monitor with VGA but not HDMI connect it to the VGA output on the DVR Ifyou vegotaTVormonitor with HDMI in connect to the HDMI port on the DVR Connect an Ethernet cable from the LAN port on the DVR to a spare port on your router ...

Page 9: ...they re often built into cameras An external hard drive with an eSATA port can be connected to the eSATA port on the DVR It can be used to record live footage in the same way as the interal HDD s An external hard drive with a USB compatible interface USB 2 0 recommended can be connected to the front USB port of the DVR The front USB port also supports USB solid state storage such as flash drives T...

Page 10: ...the DVR We suggest avoiding them Note that Bluetooth devices are NOT compatible with the DVR Use a wireless mouse that has a dedicated USB receiver About 960H Widescreen Videos 960H is the term used for a composite video signal which offers additional horizontal lines of resolution The additional horizontal space creates a significantly larger and sharper image and also allows for higher dynamic r...

Page 11: ...he menu system to be displayed in Video Standard Choose between NTSC for the USA Canada Mexico Japan Korea and some other regions or PAL UK Europe Australia and some other areas If this is set incorrectly images from your cameras will be distorted black and white or simply not appear at all Resolution How many pixels the DVR will output Typically you ll want to set this to be equal to the native r...

Page 12: ... configuring the DVR but if your router supports DHCP and UPnP then there s nothing to do here Recommended Don t change anything Ensure that the Network Access is set to DHCP and that UPnP is enabled on your router it should just work If your router doesn t support DHCP Then you ll need to manually assign the address of the DVR If you ve already setup your network we assume you knowwhatyou redoing...

Page 13: ...p at www swanndvr com Email If you want the DVR to send email alerts as alarm events are detected then you ll need to configure an outgoing email server for the DVR to use and choose an email address for it to send to We recommend creating an account with Gmail www gmail com specifically for the DVR These instructions assume you re using a GMail account If you re using a different email see Networ...

Page 14: ...t If you re using pool ntp org ensure the port is 123 Sync Triggers the DVR to automatically synchronize its internal clock with the time server immediately If your DVR is connected to the Internet and the network is correctly configured this will update almost instantly System Time The DVR s current clock reading DST Configuration You can configure the DVR to automatically update its internal clo...

Page 15: ... can they alter any settings User The most customizable level of access to the DVR You ll be able to set a User account to have as little access as a Guest account or nearly as much power as an Admin account User accounts will probably make up the majority of accounts registered to a DVR if there are multiple users requiring varying levels of access Finishing the Setup Wizard When you choose Finis...

Page 16: ...omputer Locate the file called MyDVR exe and run this file You may be asked by UAC User Account Control to allow MyDVR to make changes to your system Select Allow or Continue You llseeaninstallationwizard Simplyfollowtheprompts to install the software Once the MyDVR software has been installed it should automatically detect your DVR on your network Minimum PC Requirements 2 0GHz or faster CPU Dual...

Page 17: ...ed it Enter your Username and Password Choose Login Note Multiple Monitors The MyDVR software does not support hardware acceleration when using multiple monitors On some systems this can cause significantly reduced performance Ifyouexperienceslowplaybackorthevideoisnotbeingdisplayed at all disable all monitors but your primary one Selecting WAN mode even over a local network can also improve perfo...

Page 18: ...t once 2 x 2 or eight nine channels at once 3 x 3 8ch or 9ch models only Volume Control Alters how loud the audio output from the DVR will be Remember that the final output volume will also be affected by the master volume control of your operating system as well as the levels set on speakers or amplifiers connected to your system CPU Loading How hard your computer is working to decode and display...

Page 19: ...while the transcoding takes place For best results try not to over burden your computer just let it transcode the footage in peace Auto Login When selected MyDVR will automatically login and open the Preview screen for the DVR it is currently connected to Simply un check Auto Login if you don t want MyDVR to do this anymore or you want to change the default device you ll just need to go through th...

Page 20: ...ameRate HowmanyimagespersecondtheDVRwillcapture Realtime is 30fps NTSC or 25fps PAL BitRate Limit The maximum size that your video files will be The higher this is set the better recordings will look however they ll also fill the hard drive faster Recording Advanced Config see page 31 Overwrite Whether the DVR will erase old recordings to make room for new ones or not Pre record Whether the DVR wi...

Page 21: ...e nothing else uses this port The default value is 9000 This is the port number you ll use when logging in over the Internet from the MyDVR software or remote access from a mobile device HTTP Port The second of two ports the DVR needs to communicate over your network Ensure nothing else uses this port The default value is 85 NTP Setup see page 39 NTP Domain or IP Address The server you intend to u...

Page 22: ...o so this will be to record video It can also be a cue to trigger an email alert or to sound the DVR s internal buzzer Alarm Video Loss see page 45 Action Check boxes Whether you d like the DVR to send an email alert or to sound the DVR s internal buzzer Arm Schedule The times of day week you d like the DVR to be armed to detect video loss Alarm Exception see page 45 ExceptionType What event type ...

Page 23: ...the United States Canada Japan and so on PAL operates at 25 frames per second and has a effective resolution of 720 x 576 It s used in countries with 50Hz power such as most of Europe the United Kingdom and Australia If this is not set correctly images on your DVR may be black and white flickering or simply not there at all If you change the System Standard it automatically forces a reboot of the ...

Page 24: ...on just a few short years ago You ll need a compatible mobile device At the time of writing there are apps for iOS iPhone iPad and Android based devices We re working on apps for other mobile platforms The apps for both iOS and Android are free to download and use To download the latest mobile viewing apps operating guides and to check the compatibility of your device log onto www swann com swannv...

Page 25: ...triggered by motion though the motion icon will also be present if there s motion detected The motion icon indicates that the DVR is detecting motion coming from this camera It doesn t necessarily mean it s recording the camera icon will be there too if that s the case Video Loss indicates that the channel displaying this has lost the feed from its camera This may be caused by a disconnected damag...

Page 26: ...neral Motion HDD General Option Backup Advanced Video Loss S M A R T User Lock Email Settings DDNS NTP IP Filter Output Schedule Event Log Status Exceptions PTZ Information Shutdown Maintenance Reboot Recording Search Network Alarm Device System Shut Down Menu Layout ...

Page 27: ...need to change some of the advanced settings You can do this by using the MyDVR PC software as detailed earlier see MyDVR Configuration Overview on page 20 or you can use the DVR s built in interface Quick Reference Some of the more common reasons to have a look in the Advanced Configuration include Altering the Recording Schedule The recording schedule is one of the most important things to get r...

Page 28: ...Image Settings to dramatically improve the quality of the images being recorded by the DVR This can be particularly useful for improving the accuracy of your Motion Detection settings Mask When checked allows you to create place and shape a privacy mask which obscures part of the image on the associated channel Brightness Changes how light the image appears to be However it can t make the camera s...

Page 29: ...levision can process not display Typically this will be 1080p as even screens which don t have that many pixels can still display the image just with less detail Check your television s documentation to learn this value If your television can t display 1080p then use 720p instead Transparency You can set the DVR s menus to be partially transparent see though in case you need to keep an eye on thin...

Page 30: ... is the same as saying take X photographs per second where X is your FPS setting 5fps doesn t sound like much but it s still five individual photographs per second If maintaining image clarity while reducing HDD consumption is your priority it makes sense to lower the frame rate As with all settings on this screen some experimentation is encouraged to find the settings which will work best for you...

Page 31: ...ry useful for example if an intruder or potential target triggers the motion detection but pauses in view having post record enabled will get a much better look at them 30 seconds is the recommended length for the post record setting but it can be set higher the options are 1 2 5 or 10 minutes depending on your unique circumstances Pack Duration Pack Duration is a measurement of how long the DVR w...

Page 32: ...recording to choose from Normal The DVR will constantly record for any period where Normal is selected You won t miss anything but constant recording will fill your hard drive very quickly The DVR does record the equivalent of a DVD film every two hours on every channel so that s rather a lot of data Typically we suggest Motion as a better recording mode for most users Motion The recommended recor...

Page 33: ... cases may be displayed in near real time instead of real time Why The DVR only has so much processing power and we ve configured it so that it has more resources dedicated to recording than to playback Whileyou replayingbackfootage the DVR continues to monitor and record normally Recording from up to four eight nine channels simultaneously is so resource intensive that playback performance may be...

Page 34: ...ice significant slow down or apparent non responsiveness on your DVR while the transcoding takes place While the backup process is executed the DVR will display a pair of progress meters The top one indicates the progress of the current video event the lower one shows the overall progress To end the backup process before it s complete choose Cancel Some or all of the incidents you selected will no...

Page 35: ...he Playback Control Interface explained in more detail over the page see The Playback Interface on page 36 We re going to discuss the functions of two buttons only the Cut button and the Copy button Note These don t work quite the same way they do on a computer Those familiar with a video editor might recognize the function of the Cut button as being similar to the Mark In Out function Cut Marks t...

Page 36: ...s still images on screen Subsequent presses will move a single frame forward in the video This will usually be 1 30th NTSC or 1 25th PAL of a second Fast Forward Speeds up playback Slow Plays back footage at reduced speed Press multiple times to further reduce the speed 1 2 speed 1 4 speed 1 8th speed 1 16th speed and so on Recording Type Whether the video being played back was recorded under norm...

Page 37: ...be something like 255 255 255 0 Default Gateway This is the address of the way to the Internet to continue the road analogy this is like your local access point to the highway This is an IP address in the same format as the others and is typically very similar to the IP address of the DVR To continue the above examples it might be something such as 192 168 1 254 Auto DNS Static DNS Choose how you ...

Page 38: ...e when logging in from a mobile device or the MyDVR software so if you change it remember what it is HTTP Port This is the port through which you will be able to log in to the DVR Like the server port it will need to be forwarded properly in order to ensure smooth latency free communication The default value is 85 as this port is seldom used by other devices or applications If there is another dev...

Page 39: ... is the email address you used to register the account The password is whatever you selected when you registered Static and Dynamic IP Addresses In much the same way as your home network can use static or dynamic IP addresses many Internet providers don t issue or charge more for a static IP address for users The easiest way to find out is to contact your Internet service provider Alternately you ...

Page 40: ...you re not sure what you re doing is more likely to break things than make anything better Network Advanced IP Filter Network Network Status The Network Status screen displays a quick summary of your network settings You can t alter things here see the General and Advanced tabs for places to actually alter things Note that the values displayed in the image to the left are examples only Your networ...

Page 41: ...ct SMTP server SMTP port SSL or TSL requirements and so on SMTP Port The SMTP port used by the email provider of your choice This field will automatically self populate if you use one of the presets Sender Address The address you re sending the email from This will be the username you ve set up for the email server you re using followed by and then the email server For example youraddress gmail co...

Page 42: ...ures of the DVR for each channel We suggest that motion detection is under most circumstances the most practical recording method for the DVR to employ How it Works Once motion detection has been enabled for a channel it will register to the DVR as a Motion Event Thus you can use the Motion recording mode in the schedule to trigger the DVR to record when motion detection triggers an alarm signal E...

Page 43: ...alues for You can change what time s each period starts and ends to best match the changing lighting conditions in your location Typically values between 5 and 10 will give good results in the daytime At night you may get numerous false triggers unless you raise the sensitivity setting perhaps as high as 25 30 This is because when cameras particularly CMOS based ones use active infrared night visi...

Page 44: ...ges Try adjusting the Image Settings see Display Camera on page 28 for details to fine tune the brightness and contrast to get a more stable image Limit the motion sensitive area to only the areas in view that a target could be In particular large featureless areas in the camera s view are the ones most likely to give false triggers turning off the motion sensitivity to any area a target cannot mo...

Page 45: ...le from the Network menu see Network Advanced Email Settings on page 41 for details Alarm Motion Detection Action Audio Warning The DVR will use its internal buzzer to emit an alarm tone It sounds like an old computer indicating an error or a large truck backing up Send Email The DVR will send an auto email alert when the event type you ve selected occurs The Email Settings button will take you to...

Page 46: ...eSATA port Net Disconnected Will occur if the DVR has problems connecting to the Internet This may indicate a problem with the DVR s configuration a fault with your network or a problem with your Internet Service Provider ISP IP Conflict This event will occur if the DVR detects another device on the same network with a conflicting IP address It s a little like two houses with the same number being...

Page 47: ...s can only be used for backing up footage S M A R T Self Monitoring Analysis and Reporting Technology gotta love a good acronym is your hard drive s way of telling the DVR how it s going Status The current condition of the hard drive It should say Good If it says anything else this indicates there s a problem with your hard drive If there s no problem there s little else to do here unless reading ...

Page 48: ...sers The PTZ functions of the DVR and compatible cameras can be controlled remotely via the MyDVR software as well as by the SwannView mobile viewing app Please note due to the latency a fancy word for delay caused by streaming so much data over an Internet connection there will be a momentary pause between selecting a direction for the camera to move and it actually moving Typically the delay wil...

Page 49: ...pearance of the PTZ Control Menu onscreen While the PTZ Control Menu is hidden the DVR will still be in PTZ mode and the context menu can still be opened via right clicking the interface PTZ Settings Opens the PTZ Settings menu where you can adjust the control method for the camera OSD Controls for Swann 700 series Cameras If you re using one of Swann s PRO 700 series cameras such as the 760 770 a...

Page 50: ...lly tell the DVR exactly when it commences and ends in your locality First turn DST on We suggest setting the Daylight Saving Time Mode to Date and manually entering the dates and times that daylight savings time applies to and from in your locality Note Some NTP servers are NOT fully compatible with DST This may cause your system to double count adding one or removing one more hour than they shou...

Page 51: ...uests and Operators Guest By default a Guest user has access to the live images on the DVR and can search through recorded events They cannot change any settings or configure the DVR in any way Operator The default permissions of an Operator allow them to access and configure all aspects of the DVR You can easily customize the level of access each individual user has Simply choose the Permission b...

Page 52: ...ill curious Device Name The name that the DVR considers to be its own and what it will use to register an IP address with your DHCP host The remaining information is for use by Swann s Technical Support in the event that you require assistance The various model and build numbers help us track down any known issues or catalogue new issues as they come to light It also helps us figure out if you re ...

Page 53: ...sure proper operation of the DVR You can retain your settings recording schedule and so on by using the Import Export Configuration function before upgrading the firmware Configuration Export Creates a file containing all the settings you ve customized including your recording preferences schedule user list and so on To export your settings Insert a USB flash drive into the USB port on the front o...

Page 54: ...g in the wind roads with cars passing and so forth Some less obvious things which might cause false triggers include the flickering of screens monitors or fluorescent lights reflections of movement in windows mirrors and so on lights which are often turned on or off shadows passing and so on We can t possibly imagine what you re going to find in your unique circumstances so we encourage you to exp...

Page 55: ... Each number in the IP address cannot exceed 255 Assigning the IP Address information to the DVR We recommend doing this locally on the DVR itself even if you can access the DVR via the network using the MyDVR software in the meantime If you re connected remotely and the networking information changes you might lose the connection to the DVR Open the Network General menu on your DVR see Network Ge...

Page 56: ...400 x 1050 1440 x 900 1600 x 900 1680 x 1050 1920 x 1080 Refresh Rate 60Hz Aspect Ratio 16 9 on all channels Record Resolution NTSC 960H 960 x 480 PAL 960H 960 x 576 Frame Rate NTSC 30fps channel PAL 25fps channel Feature Display Single Quad Octo 8ch or 9ch only All 8ch or 9ch only SEQ Auto Sequence Recording Bitrate Up to 4Mbps Record Modes Manual Motion Detection Schedule HDD Interface 2 x SATA ...

Page 57: ...sociated with its use are the responsibility of the end user This warranty applies to the original purchaser of the product only and is not transferable to any third party Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void By law some countries do not allow limitations on certain exclusions in this warran...

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Page 60: ...800 627 2799 Option 1 M F 9am 5pm US PT AUSTRALIA toll free 1300 138 324 M 9am 5pm AUS ET Tu F 1am 5pm AUS ET Sa 1am 9am AUS ET NEW ZEALAND toll free 0800 479 266 UK 0203 027 0979 Helpdesk Technical Support Details Swann Technical Support All Countries E mail tech swann com Telephone Helpdesk Swann Communications 2013 ...

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