SVS-Vistek EC02 Series, Manual, Page: 118 / 131

SVS-VISTEK
Troubleshooting 118
10.2 Support Request Form / Check List
Dear valued customer,
In order to help you with your camera and any interfacing problems we
request that you fill in a description of your problems when you use the
camera. Please fax or email this form to the dealer/distributor from which
you purchased the product.
Operating System (E.g. Win 7, XP):
Which Camera are
you using?
Type (e.g.: svs3625MTHCPC):
Serial Number:
Which Accessories
are you using?
Power Supply:
Cable:
Lens Type and Focal Length:
Firmware
No. of Version:
Operation Mode:
Please send a screenshot of “ConvCam” screen or log file.
In case of EURESYS
Grabber:
Brand and Type:
Driver Version:
If Patch please specify:
Camera file used:
Short Description of
Problem
(E.g. missing lines, noisy image, missing bits etc.):
Please fax this form to your
local distributor. The right Fax
number you can find on our
homepage: http://www.svs-
vistek.com
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