Model No. SUVIE01
37
When attempting to connect to WiFi, the screen is stuck on ‘initializing Wi-Fi’
what should I do?
Please unplug your Suvie, wait 15 seconds, then re-plug the appliance and try again.
If this still does not resolve the issue, please contact Suvie Support at
help@suvie.
com
for further assistance.
Suvie can’t find my WiFi network (5 GHz network).
If your Suvie can not fid your WiFi network, please try clicking the reload button
to refresh the list. If your network is still not listed, next please unplug your Suvie,
wait 15 seconds, then re-plug the appliance and try again. If you are using a 5
GHz network, your Suvie will not be able to locate this network. We recommend
connecting to a 2.4 GHz network.
Suvie is making loud popping or gurgling noises.
Popping or gurgling noises coming from your Suvie are very normal and are nothing
to be concerned about. As Suvie cooks your food using water in different states,
occasionally boiling water and steam may cause these noises to occur. If you have
any questions about the noises coming from your Suvie, please contact Suvie
support.
Suvie is loud when refrigerating.
As Suvie contains a compressor used for refrigerating, the appliance does make
some noise during this stage, and this is normal.
Proteins have a white substance on them after a cook has finished.
You may find a white, chalky substance on your proteins after you cook them sous
vide. This is a perfectly safe, water soluble protein called albumin that’s effectively
the same protein that makes egg whites. You can remove this substance and then
finish the protein by broiling it in Suvie for enhanced taste and appearance.
My vegetables did not brown after the broil finished.
To enhance browning on your vegetables, we recommend patting down the
vegetables with a paper towel to remove excess moisture; then add a drizzle of oil,
salt, and pepper before broiling. Be sure to mix your veggies so the oil is evenly
coated.
I cancelled my cook before Suvie finished, how do I drain the excess water so
I can begin a new cook?
After cancelling a cook, you will need to force Suvie to eject any excess water that
remains in the appliance. Please go to Settings > Drain and follow the on-screen
instructions. Please be sure your starch pan and drain tray are in the machine (these
are the areas where the water will drain). Keep the reservoir in place but DO NOT
ADD MORE WATER.
