SurfRAID LC16 Series, User Manual

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SurfRAID LC16 Series User’s
Manual 38
Possible Cause : The ID set for the SurfRAID LC16 is identical to the reserved ID used by the FC-AL
adapter in your computer system.
Fix : Use the Configuration Mode to configure the SurfRAID LC16 for a different FC-AL ID.
A. SurfRAID LC16.160S & SurfRAID LC16.200F
Problem : Unable to access the SurfRAID LC16 after the operating system boots up.
Possible Cause : The SurfRAID LC16 is not configured.
Fix : Make sure the SurfRAID LC16 is configured for a RAID level. If no RAID level is configured the
operating system will not detect the SurfRAID LC16 as a disk drive.
Problem : Unable to access the Configuration Mode using the remote terminal interface.
Possible Cause : The terminal communications settings are not matching the settings of the SurfRAID
LC16 RS-232 interface.
Fix : The default settings for the RS-232 port are 19200 Baud rate, 8 Data bits, 1 Stop bit, No
Parity, and XON/XOFF Flow control. Make sure the terminal is configured for these settings. If
the settings were changed during Configuration Mode verify the settings of the
SurfRAID LC16 in the
RS-232 Params, Terminal option and change the terminal settings accordingly.
Problem : The front panel LCD displays alternating “Zz” characters.
Cause : These characters are displayed when the cache is full with write request’s data that have
not been processed. It will halt requests from the host to flush the data in the cache.
Fix : None needed.
Problem : The front panel LCD displays alternating “Ww” characters.
Cause : These characters are displayed to indicate the write requests in the cache are being
processed. When these characters are displayed, the SurfRAID LC16 will halt requests from the host
(see above).
Fix : Make sure the “WRITE BUFFER” option of the “RAID Params” menu is enabled. In
addition, more cache memory may be required. By increasing the cache memory the write buffer
space increases and will be able to handle the higher write requests.
Problem : Unable to send a Page or FAX using the modem port.
Possible Cause : The Page and Fax options are not enabled.
Fix : Go to the Configuration Mode and enable Page and FAX notification via the System Params
menu option.