SurfRAID LC16 Series User’s
Manual
37
APPENDIX A. TROUBLESHOOTING AND ERROR MESSAGES
1. Troubleshooting
A. SurfRAID LC16.160S
Problem
:
SurfRAID
LC16 is not properly identified by the SCSI adapter during the initialization of you
computer system.
Possible Cause:
The SCSI ID set for the
SurfRAID
LC16 is used by another SCSI device attached
to the same SCSI adapter.
Fix
: Through the Configuration Mode select SCSI Params, then Set SCSI ID, and specify a
different SCSI ID. Also, most SCSI host adapters provide an on-board ROM BIOS, or software
utility, that displays the devices attached and their SCSI ID. Disconnect the
SurfRAID
LC16 from the
SCSI host adapter and during the system boot, or by running the utility, note the SCSI ID’s already in
use. This will select a SCSI ID for the
SurfRAID
LC16.
Problem
: The
SurfRAID
LC16 is identified at all SCSI ID’s.
Possible
Cause
: The SCSI ID set for the
SurfRAID
LC16 is identical to the reserved SCSI ID used
by the SCSI adapter in your computer system.
Fix
: Use the Configuration Mode to configure the
SurfRAID
LC16 for a different SCSI ID. Remember
the majority of SCSI host adapter reserves SCSI ID 7 for the adapter ID.
Problem
: The
SurfRAID
LC16 is not detected by the SCSI host adapter.
Possible
Cause
: Incorrect termination in a daisy chain configuration or a loose cable in a stand-
alone configuration.
Fix
: In a daisy chain configuration verify only the SCSI host adapter and the last SCSI device is
terminated. To change the termination settings of the
SurfRAID
LC16 use the SCSI Params menu and
SCSI Termination option to enable or disable termination.
A. SurfRAID LC16.200F
Problem
:
SurfRAID
LC16 is not properly identified by the FC-AL adapter during the initialization of
your computer system.
Possible Cause:
The FC-AL ID set for the
SurfRAID
LC16 is used by another device attached to the
same FC-AL adapter.
Fix
: Through the Configuration Mode select Interf Params, then Set FC-AL ID, and specify a
different FC-AL ID. Also, most FC-AL host adapters provide an on-board ROM BIOS, or software
utility, that displays the devices attached and their FC-AL ID. Disconnect the
SurfRAID
LC16 from the
FC-AL adapter and during the system boot, or by running the utility, note the FC-AL ID’s already in
use. This will select a ID for the
SurfRAID
LC16.
Problem
: The
SurfRAID
LC16 is identified at all FC-AL ID’s.
