16
Troubleshooting
In the event you encounter a problem, follow the suggestions below to resolve the issue.
Problem
Resolution
Signal booster has no power
Verify that the booster switch is turned on.
Connect the power supply to an alternate power source.
Verify that the power source is not controlled by a switch that has removed power
from the outlet.
If the POWER LED on the signal booster is OFF, return the power supply to SureCall.
Contact tech support to receive an RMA at:
1-888-365-6283 or [email protected], or go to www.surecall.com 7:00 am –
5:00 pm PST, Monday – Friday to chat with a representative.
After completing installation, indoor
signal coverage has not improved
Check the installation of your outdoor antenna. Ensure that the mounting area is clear
of obstructions and other radiating elements.
Check the outdoor signal strength at the site the outdoor antenna (see instructions on
page 7
).
For kits that use a directional Yagi antenna, verify that the antenna is properly aimed in
the direction of your carrier’s closest cell tower (see
page 7
).
Verify that all cable connections are tightly fitted to the booster and antennas.
Remember:
Bars are not always a reliable measure of signal. The best way to
confirm signal coverage is the ability to place and hold a call.
If you Want to Improve Coverage
1. Find a location that receives a stronger signal and relocate the outside antenna to that location.
2. Increase the distance between the outside and inside antennas.
3. Be sure your signal booster’s dB gain is turned up to maximum gain on each dial.
Troubleshooting
LTE-A
LTE-V
CELLULAR
PCS
AWS
dB Gain
OFF
39
44
49
54
59
64
dB Gain
OFF
39
44
49
54
59
64
dB Gain
OFF
40
45
50
55
60
65
dB Gain
OFF
47
52
57
62
67
72
dB Gain
OFF
46
51
56
61
66
71
Alert
Alert
Alert
Alert
Alert
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]