SURE petcare SureFeed Microchip Pet Feeder Connect User Manual Download Page 2

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Thank you for choosing the Microchip Pet Feeder Connect!

The Microchip Pet Feeder Connect system is made up of three elements all working together
to keep you connected to your pet and provide more insight into their eating habits.

The

Microchip Pet Feeder Connect

is the main component of the system. It recognises

the microchip ID already implanted in your pet or the Sure Petcare RFID Collar Tag (one
included), allowing your pet to access their food whilst keeping out other animals.

The

Hub

(sold separately) is the connected element of the system. It connects to your home

internet and can talk to both the Feeder and your Sure Petcare app.

By using the

Sure Petcare app

, you’ll be able to monitor the amount of food that your

pet has eaten and how frequently they visit the Feeder. The app also allows you to

send a

portion weight to the Feeder so you can control the amount of food per serving.

What’s in the box

Please make sure you have all these parts*

1 x Microchip Pet Feeder Connect

1 x Single bowl

2 x Half bowls

1 x Mat

1 x Single bowl support

2 x Half bowl supports

1 x Sure Petcare RFID Collar Tag

Contents

Important information

..........................................................

Product overview

..................................................................

Microchip Pet Feeder Connect system

.................................

Hub

Setup your Hub

.................................................................

Where to put your Hub

.....................................................

Hub lights

..........................................................................

Feeder

Batteries

............................................................................

Connect your Feeder

........................................................

Buttons & lights

................................................................

Adding your pet to the Feeder

.........................................

Setting portions

................................................................

Adding & replacing the food

.............................................

Training mode (teaching your pet to use the Feeder)

.....

Cleaning & maintenance

..................................................

Help & support

......................................................................

Warranty & disclaimer

...........................................................

Welcome to your new Microchip Pet Feeder Connect

*Batteries and Hub are not included.

In order for your Microchip Pet Feeder Connect to work as a connected system

you will need to purchase an accompanying Hub.

For more information on how to

purchase a Hub please visit

surepetcare.com/hub

Summary of Contents for SureFeed Microchip Pet Feeder Connect

Page 1: ...urepetcare Customer Care 0800 012 4511 Copyright SureFlap Ltd trading as Sure Petcare 7 The Irwin Centre Scotland Road Dry Drayton Cambridge CB23 8AR United Kingdom iMPF November 2018 01100 EU_01 Hereby Sure Petcare as a trading name of SureFlap Ltd declares that this Microchip Pet Feeder Connect is in compliance with the essential requirements and other relevant provisions of EC Directives The up...

Page 2: ...portion weight to the Feeder so you can control the amount of food per serving What s in the box Please make sure you have all these parts 1 x Microchip Pet Feeder Connect 1 x Single bowl 2 x Half bowls 1 x Mat 1 x Single bowl support 2 x Half bowl supports 1 x Sure Petcare RFID Collar Tag EN Contents Important information Product overview Microchip Pet Feeder Connect system Hub Setup your Hub Whe...

Page 3: ...efore do not leave your pet unattended or rely on this product to sustain them for any prolonged periods of time no longer than 24 hours for a cat or the average amount of time between meals for a small dog This product is not a substitute for responsible pet ownership CHILDREN Children should not be permitted to play with the SureFeed Microchip Pet Feeder Connect It is not a toy and should not be...

Page 4: ... supply cable The SureFeed bowls have an integrated seal on their top edge helping to keep your pet s food fresher for longer If you feed your pet only one type of food you can use the single bowl but if you give them both wet and dry food then the half bowls are perfect Single bowl can hold 250g which is enough for at least 2 wet food pouches Half bowls each bowl can hold up to 100g or 200g acros...

Page 5: ...urepetcare io You will need the latest version of Safari Chrome Firefox or Internet Explorer running on either Mac OS X v10 9 or above or Windows 7 or above Once you have successfully downloaded the Sure Petcare app you will need to plug in your Hub and set it up Once your Hub is set up you will be asked to connect it to both the Feeder and the app Please follow the steps below Set up your Hub In ...

Page 6: ... position your Hub so that it is in line of sight of your Feeder and within a 10 metres radius max 10 m 1 m Your Hub indicates its current state using the lights in its ears Different coloured light sequences mean different things Setup lights Every time the Hub powers up or is trying to connect to other elements of the system you ll see the setup lights Green ears Green ears mean the Hub is worki...

Page 7: ...ou won t have to add them manually However adding pets using treats can encourage them to use the new product See page 15 for more information on adding pets Connect your Feeder Batteries Turn the Feeder upside down to access the battery compartments Insert the batteries Ensure the symbols on the batteries match the symbols on the Feeder itself Remove the battery covers Replace the battery covers ...

Page 8: ...ee page 19 20 Add a pet button used to add your pet s microchip ID into the Feeder see page 15 Buttons If you haven t set a portion weight in the app the lights will not illuminate when food is added to the Feeder If you ve set a portion weight in the Sure Petcare app the lights on the front of the Feeder will act as a guide when adding food The portion indicator lights will represent the amount o...

Page 9: ... Feeder Go to the Household section of the app If you add the wrong pet by mistake you can always correct it here Setting Portions The Microchip Pet Feeder Connect not only monitors when and what your pet has been eating it can also help you to provide accurate portions each time you feed your pet How to set the portion weight in the app You can set the portion weight in the Sure Petcare app Once ...

Page 10: ...he bowls with the full portion After the zeroing light sequence start filling the bowls The portion indicator lights will illuminate to show the amount of food in each bowl see next page Zeroing light sequence Descending green lights from right to left appear when you press the zero button Adding food As food is added the portion indicator lights will light up green increasing from left to right T...

Page 11: ...d the rear LED will now flash orange 3 times Remember to take your time Do not proceed to the next stage until your pet is confident with this amount of lid movement Again continue to use the Feeder normally and do not proceed to the next stage until your pet is confident with this motion You can end the training mode at any time by pressing and holding the Training mode button for 5 seconds Allow...

Page 12: ...ions reliably Do NOT submerge the whole unit into water or place it under a running tap Water can cause damage to the Feeder and its electronics Debris stuck around the weighing arms can affect the performance of the Feeder so it is very important to keep clean Do not use any abrasive sponges as they can damage the Feeder and cause it not work properly 2 Reattach all of the parts making sure to at...

Page 13: ...g into a normal power socket and allow you to connect your Hub to the internet closer to your feeder Alternating flashing ears red or green Your Hub is having problems connecting to the Sure Petcare servers This could be because of an unreliable internet connection Try power cycling your Hub by switching the power off at the socket leaving it for 30 seconds and then turning it back on If the ears ...

Page 14: ...s empty If when you open the Feeder some of the portion indicator lights are green even though there is no food left in the bowls it highlights the need for zeroing To solve this make sure to always press the zero button before replacing your pet s food see page 17 18 Still in need of assistance The portion indicator lights are not responding Please be aware that if you haven t set a portion weigh...

Page 15: ...ity Further information on recycling can be found at www recycle more co uk Ensure batteries are replaced before the expiry date shown on the packaging or battery itself and disposed of safely and appropriately In case of battery leaks wear appropriate protective clothing to protect yourself from any exposure to harmful chemicals before disposing of the batteries and cleaning any spillage When cle...

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