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7
Microchip Pet Feeder Connect system
Purchase a Sure Petcare Hub
In order for your Microchip Pet Feeder Connect to work with the Sure Petcare
app you will need to purchase an accompanying Hub.
For more information
please visit
surepetcare.com/hub
Download the free Sure Petcare app now
Receive notifications
when your pet eats
from the Feeder.
Monitor your pet’s
food intake and notice
changes in behaviour.
Accurately portion food
to control the amount
eaten per serving.
Share access to your
household with family
and friends.
Download the
Sure Petcare app
and create an account. You’ll be asked to
make a ‘household’ (a connected network containing all of your Sure Petcare
connected products and pets). You can invite other members of your family to
join your household.
To download the app, your phone or tablet must be running at least
iOS 9
on
Apple,
or
4.4
on
Android
.
If you’d rather control your Sure Petcare connected products from your
computer, you can use the Sure Petcare web app at
surepetcare.io
You will need the latest version of
Safari, Chrome, Firefox
or
Internet Explorer
running on either
Mac OS X v10.9
(or above) or
Windows 7
(or above).
Once you have successfully downloaded the Sure Petcare app, you will need to plug in your
Hub and set it up. Once your Hub is set up you will be asked to connect it to both the Feeder
and the app. Please follow the steps below:
Set up your Hub
In order to complete the setup of your Microchip Pet
Feeder Connect system you will need to
follow the
remaining steps on the Sure Petcare app.
4
Plug one end of the Ethernet cable into the base
of your Hub and the other end into a spare Ethernet
port on your router.
Your Hub may receive a software update. If you see
solid red lights
during setup,
don’t panic, your Hub is updating its software. Once complete the Hub will reboot
and you’ll see the light sequence detailed in step 3.
1
2
Assemble the power supply
and plug it into your
power outlet. Plug the other end of the cable into the
base of your Hub.
3
Your Hub’s ‘ears’ will start
alternating red and then
green.
When both ears remain solid green your Hub
is ready. If the ears fail to do this sequence please
see
page 10
for more information.
