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7 WARRANTY
SUPREME FIREPLACES INC. warrants that the factory-built fireplaces, fireplace inserts, and stoves will be free
from defects in material and workmanship, under normal use and service, for a period of
ten (10) years
from the
date of purchase.
This warranty is only intended for the original retail purchaser and is non-transferable, given that the product was
purchased from SUPREME FIREPLACES INC. or one of its authorized dealers. This warranty is conditional
upon correct installation and intended use of the products and does not cover damages caused by misuse. This
warranty shall be void if the fireplace, fireplace insert or wood stove is not installed by an authorized qualified
technician in accordance with the installation instructions in the manual provided with this product. The
installation must meet local and national building codes.
Description
Coverage
Labour
Patented combustion air control, chimney sweeping cap, door handle (breakage
only), door latch assembly, podium structure of wood stove series, legs of wood
stove series, circulating chamber of fireplace insert series, bimetallic strip of
combustion air control, removable ash lip, surround structure, cold hand key, wall
intake and outtake grilles of gravity kit
10 years
2 years
Baffle (excluding bypass mechanism), bottom plate, stainless steel components,
cast iron panel, firebox soapstone slab, exterior door frame, liner adaptor of Fusion
series
5 years
2 years
Painted and plated parts, door gasket
2 years
1 year
Electrical components
2 years
90 days
Glass panel (thermal breakage only)
90 days
90 days
7.1 Warranty Limitations
Abuse and improper use of the unit may cause irreversible damage and will void the warranty.
Transportation, packaging, and other related costs or expenses arising from the replacement or repair of
defective parts will not be covered by this warranty, nor will SUPREME FIREPLACES INC. assume responsibility
for them.
Freight related damages of products that are shipped directly from the SUPREME INC. warehouse are covered
under warranty if they were indicated on the Bill of Lading from the carrier and SUPREME FIREPLACES INC. is
notified within 48 hours.
This warranty is void for any fireplace, wood stove or fireplace insert that wasn’t purchased from an authorized
SUPREME FIREPLACES INC. dealer.
The warranty does not cover any physical or esthetic damages that were caused by glass cleaners, soap, or any
other cleaning products.
Soapstone is a natural material. Normal wear and tear of the soapstone may result in surface fractures or small
hairline cracks. Since these do not affect the functionality nor the integrity of the product, the warranty only covers
fractures that are over 3 mm thick and spread across one extremity of the slab to the other.
Deformations, discoloration, corrosion and scratches are not covered under warranty.
All parts are limited to one replacement per warranty term.
This warranty does not cover the labor or other related costs for the removal of a product already installed, the
installation of a replacement product and the shipping and handling for the return of a product or for the
replacement part.
