3-3
Chapter 3: Troubleshooting
•
Motherboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your
system first boots up)
•
System configuration (OS version, peripheral devices, power supply type, etc)
An example of a Technical Support form is on our website at
(http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [email protected], by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer:
The X9SCE-F supports up to 32GB of
unbuffered
ECC DDR3 1066/1333/1600
MHz, two-way interleaved or non-interleaved Very Low Profile (VLP) DIMM
memory. See Section 2-5 for details on installing memory.
Question: Why does Microsoft Windows show less memory than what is
physically installed?
Answer:
Microsoft implemented a design change in Windows XP with Service
Pack 2 (SP2) and Windows Vista. This change is specific to the Physical Ad
-
dress Extension (PAE) mode behavior which improves driver compatibility. For
more information, please read the following article at Microsoft’s Knowledge
Base website at: http://support.microsoft.com/kb/888137.
Question: How do I update my BIOS?
Answer:
It is recommended that you
do not
upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS files are located
on our web site at
http://www.supermicro.com/support/bios/
. Please check our
BIOS warning message and the information on how to update your BIOS on our
website. Select your motherboard model and download the BIOS (.rom) file to
your computer. Also, check the current BIOS revision and make sure that it is
newer than your BIOS before downloading. You may choose the zip file or the
.exe file. If you choose the zipped BIOS file, please unzip the BIOS file onto a
bootable device or a USB pen/thumb drive. To flash the BIOS, run the batch
