Supero SUPER 370SWD, User'S And Bios Manual

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3-1
Chapter 3: Troubleshooting
Troubleshooting
Chapter 3
Troubleshooting
3-1 Troubleshooting Procedures
Use the following procedures to troubleshoot your system. If you have followed
all of the procedures below and still need assistance, refer to the ‘Technical
Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this
chapter. Note: Always disconnect the power cord before adding, changing
or installing any hardware components.
Before Power On
1. Make sure no short circuits exist between the motherboard and chassis.
2. Disconnect all ribbon/wire cables from the motherboard, including those for
the keyboard and mouse.
3. Remove all add-on cards.
4. Install a CPU (making sure it is fully seated), the chassis speaker and the
power LED to the motherboard. (Check all jumper settings as well.)
5. Install a single memory module and make sure it is fully seated.
6. Check the power supply voltage 115V/230V switch.
No Power
1. Make sure no short circuits exist between the motherboard and chassis.
2. Verify that all jumpers are set to their default positions.
3. Turn the power switch on and off to test the system.
4. Check that the 115V/230V switch on the power supply is properly set.
5. Your battery may be old. Check that it still supplies ~3VDC. If not,
replace it with a new one.
No Video
1. If the power is on but you have no video, remove all the add-on cards and
cables.
2. Set JP14 ON to enable the CPU Safe Mode and set all other jumpers to
their default settings. (Default settings are listed in the Quick Reference
sections across from the motherboard layout.) Check the CPU clock
speed to make sure it's correct (see page 2-10 for details).
3. Use the speaker to determine if any beep codes exist. Refer to Appendix
A for details on beep codes.