SuperiorFireplaces.US.com
127035-01C
17
TROUBLESHOOTING
WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service
and repair appliance.
Note:
All troubleshooting items are listed in order of operation.
Remote /Ignitor has a special feature. It will allow heat from the burner to dry the probe and burner assembly due to excess moisture, caused
by rain, humidity or condensation. To activate:
•
Press and hold the HI and LO buttons on the transmitter for 30-45 seconds. This allows the sparking to start and the burner to ignite.
•
Release the HI and LO buttons, after the allotted time, sparking will stop and the burner will go out.
•
Press and hold the ON button and sparking will start again and burner should ignite.
•
Release the ON button. The sparking will stop, and the burner should stay ON.
•
Repeat if necessary.
POSSIBLE CAUSE
1. Ignitor electrode not connected to ignitor
cable
2. Ignitor cable pinched or wet
3. Broken ignitor cable
4. Bad ignitor
5. Ignitor electrode positioned wrong
6. Ignitor electrode broken
7. Battery not installed, battery power low or
battery not installed correctly (electronic
ignition models only)
1. Gas supply turned off or equipment shutoff
valve closed
2. Air in gas lines when installed
3. Depleted gas supply (propane/LP only)
4. Control module not in REMOTE position
5. Gas control valve pressure setting is not
correct
6. Inlet gas pressure is too low
7. Burner orifice(s) clogged
8. Wire disconnected from gas control
9. Ground wire issue
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched by any metal
or tubing. Keep ignitor cable dry
3. Replace ignitor
4. Replace ignitor
5. Adjust ignitor wires as shown in Figure
28 on page 13. Replace ignitor assembly
if repositioning does not correct the
problem
6. Replace ignitor
7. Install new alkaline battery in remote
control and battery pack. Verify batteries
are installed correctly. (5.4 volts batter-
ies required to operate valve system)
1. Turn on gas supply or open equipment
shutoff valve
2. Repeat igniting operation until air is
removed
3. Contact local propane/LP gas company
4. Set control module to REMOTE position
5. Contact qualified service person to check
pressure
6. Contact local natural or propane/LP gas
company
7. Clean burner (see Cleaning and Main-
tenance, page 15) or replace burner
orifice(s)
8. See Wiring Diagram, page 16
9. Verify black ground wire from module is
secured under screw adjacent to ignitor
OBSERVED PROBLEM
When ''ON'' button on remote control is
pressed, there is no spark at ignitor assembly
When ''ON'' button on remote control is
pressed, there is spark at ignitor but no
ignition
