SuperiorFireplaces.US.com
127035-01C
18
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
Delayed ignition of burner
Burner backfiring during combustion
Slight smoke or odor during initial operation
Appliance produces a whistling noise when
burners are lit
White powder residue forming within burner
box or on adjacent walls or furniture
Remote does not function
Appliance produces a clicking/ticking noise
just after burners are lit or shut off
POSSIBLE CAUSE
1. Manifold pressure is too low
2. Burner orifice clogged
1. Burner orifice is clogged or damaged
2. Damaged burner
1. Residues from manufacturing processes
1. Air in gas line
2. Air passageways on appliance blocked
3. Dirty or partially clogged burner orifice.
1. When heated, vapors from furniture pol-
ish, wax, carpet cleaners, etc. may turn
into white powder residue
1. Battery is not installed. Battery power is
low
1. Metal expanding while heating or con-
tracting while cooling
2. Ignitor Assembly is out of position
3. Wind is disturbing the burner flame and
the ignitor assembly is relighting the
burner
4. Wire connection loose or wire broken
REMEDY
1. Contact local natural or propane/LP gas
company
2. Clean burner (see Cleaning and Main-
tenance, page 18) or replace burner
orifice(s)
1. Clean burner (see Cleaning and Mainte-
nance, page 18) or replace burner orifice
2. Replace damaged burner
1. Problem will stop after a few hours of
operation
1. Operate burners until air is removed
from line. Have gas line checked by local
natural or propane/LP gas company
2. Observe minimum installation clearances
(see pages 5 through 8)
3. Clean burner (see Cleaning and Main-
tenance, page 18) or replace burner
orifice(s)
1. Turn appliance off when using furniture
polish, wax, carpet cleaners or similar
products
1. Replace batteries in battery pack and in
hand-held remote
1. This is normal with most appliances. If
noise is excessive, contact qualified service
person
2. Check ignitor position and adjust if
needed. See Figure 28 page 16.
3. Should wind disturb the burner flame, the
ignitor will automatically spark to relight
the burner. This is normal when the ap-
pliance is installed outdoors in windy
conditions.
4. Check wiring connections (see wiring
diagram, page 20). Replace wire harness
if necessary.
