SuperiorFireplaces.US.com
126737-01_E
21
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke,
cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors.
OBSERVED PROBLEM
Fireplace produces a clicking/ticking noise
just after burner is lit or shut off
Fireplace produces unwanted odors
Gas odor even when gas control valve is off
Gas odor during combustion
Dark residue on logs or inside of fireplace
POSSIBLE CAUSE
1. Metal expanding while heating or con-
tracting while cooling
1. Fireplace burning vapors from paint, hair
spray, glues, etc. (See IMPORTANT state-
ment above)
2. For propane/LP gas, low fuel supply
3. Gas leak.
See Warning statement at top
of page
1. Gas leak.
See Warning statement at top
of page
2. Control valve defective
1. Foreign matter between control valve and
burner
2. Gas leak.
See Warning statement at top
of page
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner flame holes blocked
4. Improper venting or excessive blockage
5. Excessive amounts of embers and pan
material
REMEDY
1. This is normal with most fireplaces.
If noise is excessive, contact qualified
service person
1. Ventilate room. Stop using odor causing
products while fireplace is running
2. Contact local propane/LP supplier
3. Locate and correct all leaks (see Gas Line
Hook-Up, page 10)
1. Locate and correct all leaks (see Gas Line
Hook-Up, page 10)
2. Replace control valve
1. Take apart gas tubing and remove foreign
matter
2. Locate and correct all leaks (see Gas Line
Hook-Up, page 10)
1. Properly locate logs (see log placement
sections on pages 12 and 13)
2. Clean out air holes at burner inlets. Peri-
odically repeat as needed
3. Remove blockage or replace burner
4. Have vent system inspected, including
termination cap. Remove any restrictions
or obstruction
5. Clear excess embers until a minimum gap
of 1/2" remains under grate
