Superiorfireplaces.US.com
126746-01D
22
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke,
cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors.
POSSIBLE CAUSE
1. Wall switch wires defective or too long
2. Thermopile not generating sufficient voltage
1. Pilot flame may be too low, causing safety
pilot to “drop out”
2. Improper venting or excessive blockage
1. Metal expanding while heating or contracting
while cooling
1. Fireplace burning vapors from paint, hair
spray, glues, etc. (See IMPORTANT state-
ment above)
2. For propane/LP gas, low fuel supply
3. Gas leak.
See Warning statement at top of
page
1. Gas leak.
See Warning statement at top of
page
2. Control valve defective
1. Foreign matter between control valve and
burner
2. Gas leak.
See Warning statement at top of
page
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner flame holes blocked
4. Improper venting or excessive blockage
5. Excessive amounts of embers and pan mate-
rial
OBSERVED PROBLEM
No gas to burner, although wall switch and valve
are set to the ON position
Frequent pilot outage
Fireplace produces a clicking/ticking noise after
burner is lit or shut off
Fireplace produces unwanted odors
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Dark residue on logs or inside of fireplace
REMEDY
1. Check electrical connections
2. See Pilot will not stay lit, column 1, page 21
1. Clean and adjust pilot flame for maximum
flame impingement on thermopile
2. Have the vent system inspected, including
the termination cap. Remove any restriction
or obstruction
1. This is normal with most fireplaces. If noise
is excessive, contact qualified service person
1. Ventilate room. Stop using odor causing
products while fireplace is running
2. Contact local propane/LP supplier
3. Locate and correct all leaks (see Gas Line
Hook-Up, page 12)
1. Locate and correct all leaks (see Gas Line
Hook-Up, page 12)
2. Replace control valve
1. Take apart gas tubing and remove foreign
matter
2. Locate and correct all leaks (see Gas Line
Hook-Up, page 12)
1. Properly locate logs
2. Clean out air holes at burner inlets. Periodi-
cally repeat as needed
3. Remove blockage or replace burner
4. Have the vent system inspected, including
the termination cap. Remove any restrictions
or obstruction
5. Clear excess embers until a minimum gap
of 1/2" remains under the grate
