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It is important to service your spa, without regular care and maintenance, parts
such as the heater, pumps and pipe-work will eventually develop a build-up
of dirt and debris commonly referred to as bio-film, this contains parasites,
viruses, bacteria and mould – all of which are extremely difficult to remove.
Draining and re-filling your spa alone will not tackle the build up of contaminants within the pipe work.
Having your hot tub serviced annually will dramatically help towards keeping your spa in a hygienic
state whilst maintaining the key components through the routine safety and diagnostics test. Not
servicing your hot tub may result in your warranty being void. Please contact your local Superior Spas
dealer to arrange your service.
Section 11
SERVICING
Your hot tub comes with a warranty to cover you in case of any breakdowns or
damaged parts. Details of your warranty are available from the Superior Spa’s
dealer you purchased your spa from.
In such a case where you need to log a warranty claim, please visit
superiorwarranty.co.uk
where you will be asked to create an account and log your claim. ALL claims must be processed
via the online system before we can proceed.
Section 12
WARRANTY
HOT TUB TROUBLESHOOTING
The Problem
The Likely Cause(s)
Troubleshooting Solutions
Do you need to call a
professional technician?
The spa is
inoperative
• Power failure
• The breaker has
tripped
• Heater’s high-limit
thermostat has tripped
• Spa lock is activated
• Check for problems with
your power source
• Reset the breaker
• Disconnect the power for
30 seconds to reset the
thermostat; then check
for clogged filters
• Deactivate the spa lock
• Contact an electrician
if your power source is
inoperative
• Call for your electrician
if the breaker won’t
reset
• •Call for spa service
if the high-limit
thermostat has tripped
Spa won’t heat,
even while the jets
and lights operate
• Air lock was created
after filling the spa
• Blocked filters
• Failed air circulation
pump or heater
• Remove air locks by
loosening pump and/or
heater unions
• Check for blocked filters,
try removing filter and see
if spa heats okay
• Check for water
movement
• Call for spa service if the
heater not working
• Call for spa service if
the circulation pump
has failed
Jet operation is
weak or surging
• Spa water level is
too low
• Filters are clogged
• Air control lever
is closed
• Add water to the spa
• Clean the filters
• Open the air control lever
• Turn individual jets if
not working
• Reach out to your
dealer if you have
further questions about
optimal jet performance
and maintenance
Light is inoperative
• Spa lock is activated
• Light wiring or assem-
bly is faulty
• Deactivate the spa lock
• Replace the light assembly
• Call for spa service if
you are unsure of how
to replace your light
assembly
Flo, Htr dry, Dr,
Dy displayed
• Filters may be blocked
• Circulation pump may
have failed
• Check and replace/clean
filters if needed
• Id the water in the
spa moving
• Call for service on no
water movement
Remote responds
intermittently
within the 30-foot
range
• An outside source
is interfering with
the signal
• Change the channel on
the remote by pressing
the Lights button on
the dock unit until the
buttons flash and you see
a change channel screen
on the remote; press UP
or DOWN to adjust the
channel, and OK to set it
• Reach out to your
dealer with further
questions about
operating your control
panel and remote
Touchscreen
continues to read
“Searching for spa”
on a black screen
• Remote is not paired
with the control panel
• Press the Jets button on
the dock unit until the
buttons flash; press and
hold on the screen until
Pairing Yes/No displays;
press Yes to pair
• Contact your dealer
for technical support
if problems with your
control panel or
remote continue
