www.SuperiorFireplaces.US.com
126861-01A
28
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
Slight smoke or odor during
initial operation
Heater produces a whistling
noise when burners are lit
White powder residue forming
within burner box or on adja-
cent walls or furniture
Remote does not function
Fireplace produces a clicking/
ticking noise just after burner
is lit or shut off
Burner backfiring during
combustion
POSSIBLE CAUSE
1. Not enough air
1. Not enough combustion/
ventilation air
1. Pressing button to HI posi-
tion when burners are cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Battery is not installed. Bat-
tery power is low
2. Wire connection loose or
wire broken
1. Metal expanding while
heating or contracting while
cooling
1. Burner orifice is clogged or
damaged
2. Damaged burner
REMEDY
1. Check burner for dirt and
debris. If found, clean
burner (see
Cleaning and
Maintenance
, page 24)
1. Refer to
Air for Combustion
and Ventilation
require
-
ments (page 6)
1. Press button to LO posi-
tion and let warm up for a
minute
2. Operate burners until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company
3. Observe minimum instal-
lation clearances (see
page 9)
4. Clean burners (see
Clean-
ing and Maintenance
,
page 24) or replace burner
orifice(s)
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners or similar
products
1. Replace 4 AA batteries in
receiver and 3 AAA batteries
in hand-held remote control
2. Check wiring connections
(see
Wiring Diagram
, page
26). Replace wiring harness
if necessary
1. This is normal with most
heaters. If noise is exces-
sive, contact qualified ser
-
vice person
1. Clean burner (see
Cleaning
and Maintenance
, page 24)
or replace burner orifice(s)
2. Replace damaged burner
