Operation
900004-00, 03/2018
Innovative Hearth Products
DRT2000 and DRC2000 Direct-Vent Fireplaces
69
SYMPTOM
POSSIBLE CAUSES
CORRECTIVE ACTION
1. Nothing happens
when the fireplace is
turned ON/OFF.
a. Remote is not functioning properly.
Check that the wall switch plate is set to REMOTE.
Operate the fireplace from the wall plate switch.
Replace remote and/or wall switch batteries.
b. Gas is not reaching the fireplace.
Check the gas supply and gas shutoff valves. *
c. Unit is not receiving power.
Check/replace backup batteries behind the wall plate.
Replace unit battery backup.
Check building circuit breakers to ensure power is ON
to the fireplace.
2. The main burner
does not light and the
igniter is sparking.
a. Gas is not reaching the fireplace.
Check the gas supply and gas shutoff valves.
b. Loose wires to the valve.
Check control compartment for any obviously loose
wiring (call a service technician, if necessary).
c. Loose wires to ignition module.
Check control compartment for any obviously loose
wiring (call a service technician, if necessary).
d. Air in the gas line.
Purge gas line of air (call a service technician if
required).
e. Unit is not receiving power.
Replace unit battery backup.
3. The main Burner
comes on but then
goes out.
a. Gas is not reaching the fireplace.
Check the gas supply and gas shutoff valves.
b. Loose wires to the valve or ignition
module.
Check control compartment for any obviously loose
wiring (call a service technician, if necessary).
c. Pilot flame is not engulfing the sensor.
Call a service technician.
d. Obstructed vent system.
Call a service technician.
4. Soot is present on the
logs and glass.
a. Excessive flame impingement on the logs. Properly position the logs as detailed on Page 52.
b. Initial fireplace operation.
A white film may develop on the glass during the first
few fires as part of the burn-in process.
The first few times you use the fireplace, clean
the glass after each use (AFTER THE GLASS HAS
COMPLETELY COOLED); otherwise, the white film will
bake onto the glass and become difficult to remove.
See glass cleaning instructions in the MAINTENANCE
section of this manual.
c. Improper vent restrictor setting.
Open the air shutter by adjusting the air shutter
adjustment lever according to the instructions in this
manual.
d. Improper air shutter opening.
Open the air shutter by pushing in the rod.
5. Poor flame and/or
blue flame.
a. Door seal is not properly aligned, causing
gaps and air leaks.
Remove and realign the door so the gasket seal is
fully engaged around the door frame.
*The unit may have multiple gas supply shutoffs (the main gas supply valve in the house, the gas supply valve in the fireplace control compartment, and/or an
additional shutoff valve near the fireplace).
Table 52 - Troubleshooting Electronic Systems
