86
www.supercircuits.com
APPENDIX B: TROUBLESHOOTING
$
The DVR is showing real-time images with bad image color, brightness
distortion, etc.
•
Verify that the PAL/NTSC setting for the BNC output is configured correctly (NTSC). Improper settings can cause the images to
appear black and white.
•
Make sure the DVR is compatible with monitor.
•
Make sure the video transmission distance is within the recommended range.
•
Adjust the settings for DVR color, brightness, etc.
$
There is no sound when monitoring the channel.
•
Check the sound box or speaker functions. Also check for possible short-circuit problems.
•
Audio source may be connected to the video channel. Click to full-screen to verify.
•
Check the audio channel mute configuration setting.
•
The DVR could be defective.
$
There is no audio sound when playing back recordings
•
Check the audio-video playback settings.
•
Check the audio to see if it is closed in playback interface.
$
The system time is not correct.
•
Check the system time configuration settings. The wrong setting might be selected.
•
Check the motherboard battery. The battery may not be installed properly, or may be expended (dead).
$
After right clicking “Stop recording” on the tool bar, the recording does not
stop. How do I stop recording?
•
Check the recording mode. The “Stop recording” button functions for Manual recording only.
•
If the DVR is scheduled for continuous recording at the current time, change the schedule to stop recording.
$
Motion detection is not working properly.
•
Check the motion detection area configuration setup.
•
Check the sensitivity setting for motion detection. The sensitivity may be set too low or too high.
$
The remote control does not work.
•
Verify that the address setting of the remote control is correct.
•
Obstructions may be blocking the remote control sensor.
•
The remote control may be too far away or at an extreme angle to the sensor.
•
Check the remote control batteries
•
Make sure that the remote control and the sensor on the DVR are not damaged.
