13
Sunnex TRI-STAR Service & Installation
Manual
9.3 Claims Procedure.
(a)
Customer must contact Sunnex at (800)-445-7869 with a request for warranty service or to report a
technical issue. Sunnex Technical Support will attempt to identify, diagnose and resolve the reported
problem via the telephone.
(b)
If attempts by Sunnex to resolve a reported problem are unsuccessful, Customer will then be provided
with a Customer-specific Returned Merchandise Authorization number
(“RMA”). The RMA number must be
noted on any correspondence to Sunnex and displayed prominently on the outside packaging of any
Product shipped to Sunnex.
(c)
Within ten (10) days of receipt of the RMA number, Customer must ship the Product to Sunnex at
Customer
’s expense (insuring the Product is recommended) in either its original packaging or packaging
affording an equal degree of protection, to
Sunnex Inc. 8001 Tower Point Drive, Charlotte NC 28227,
with a statement describing the problem in reasonable specificity. Proof of purchase must be included
to obtain warranty service.
Sunnex will not be held responsible for shipping damages that occur in transit. Any damage to the Product
during shipping will not be covered under this Limited Warranty and shall be subject to a service charge.
(d)
Subject to the limitations specified herein, upon receipt, Sunnex will inspect the shipped Product and, at
its sole discretion, repair or replace the Product with the same or a like product to the extent it does not
conform to this Limited Warranty. In the event Sunnex, at its sole discretion, opts to replace the Product,
should said product be discontinued or no longer be offered for sale by Sunnex, a like product in design and
functionality will be provided to Customer.
(e)
Sunnex will ship the repaired Product or a replacement to Customer within ten (10) business days
after receipt from the date that Sunnex receives the Product. Standard shipments to the Customer will
be paid by Sunnex. Sunnex assumes no responsibility for shipment delays by the carrier.
(f)
If Customer requires warranty service to be provided in less than ten (10) business days, but not less
than three (3) business days, Sunnex will charge Customer an additional One Hundred Dollars ($100.00)
express handling charge per request for each Product.
9.4 Customer Responsibilities.
(a)
To validated warranty customer is required to fill out online or provided warranty card.
(b)
Customer is required to follow the user manual associated with the Product for proper operation.
(c)
Customer is required to perform periodic preventive maintenance as called for in the user
manual associated with the Product.
(d)
Any modifications or repairs made to the Product without prior written authorization from
Sunnex will render this Limited W arranty null and void. Instances whereby this is determined to be
the case by Sunnex technical staff will be subject to an initial service charge of $75.00 ($25.00
evaluation charge and $50.00 minimum labor cost).
9.5 Miscellaneous.
In the event that any provision of this Limited Warranty should be or becomes invalid and/or
unenforceable during the warranty period, the remaining provisions shall continue in full force and
effect.
The provisions of this Limited Warranty shall be governed by the laws of the State of North
Carolina without regard to its conflict of laws principles. This Limited Warranty shall not be
modified except by an agreement signed by both parties specifically referencing this Limited
W arranty.
This Limited W arranty represents the entire agreement between Sunnex and Customer with
respect to the subject matter herein and supersedes all prior or contemporaneous oral or written
communications, representations, understandings or agreements relating to this subject.
For service assistance or resolution of a service problem, or for Product or warranty information,
write to
Sunnex Inc. 8001 Tower Point Drive, Charlotte NC 28227
, or visit
