Sungrow AC011E-01, User Manual, Page: 40 / 44

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6.2.7 Update App
iEnergyCharge might force an upgrade to improve user experience. Other than that, you
can manually update it when there is a new version.
Before you start, be sure that:
• Your phone is connected to the Internet.
• iEnergyCharge has a new version.
step 1 Open iEnergyCharge and navigate to the Account page.
step 2 Select Settings→Version Info to check the available version.
step 3 Click Update Now and follow the on-screen instructions to complete the process.
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6.3 Common Questions
6.3.1 Provide Feedback
If you run into any problems, feel free to provide your feedback to operators.
step 1 Open iEnergyCharge and navigate to the Account page.
step 2 Select Settings→Help Center to navigate to the Help Center page.
step 3 Describe the problem in the text box and click Submit .
It is recommended to describe the problem you ran into in detail so operators can
quickly troubleshoot and follow up.
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6.3.2 Forgotten Password
If you have forgotten the password, you can reset it on the login page.
step 1 Open iEnergyCharge and click Forgot Password .
step 2 Enter your registered email and follow the on-screen instructions to reset the password.
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6 Commissioning via App User Manual