Technical Specifications
Dual Vision Light Load Thermal PTZ
User Manual
80
Issue V1.0 (2019-04-03)
A
Troubleshooting
Common
Trouble
Possible Cause
Solution
Unable to
access the
web
Network is not
connected.
Connect the network cable of the camera to
the PC to check whether the network cable is
in good contact.
Run the ping command to check the network
connection and whether the device works
normally.
IP address is
occupied.
Directly connect the camera to the PC, and
reset the IP address of the camera.
The IP addresses of
the PC and the
device are in
different networks.
Check the IP address, subnet mask and gateway
setting of the camera.
PTZ or
high speed
dome is
out of
control.
The protocol, bit-
rate, or address
setting of the PTZ is
incorrect.
Modify the address of the PTZ on the web.
The signal cable is
unconnected or not
connected correctly.
Check the signal strength, and reconnect the
signal cable.
The
measured
temperatu
re is not
accurate.
The device is just
powered on, and the
temperature of the
cavity is unstable.
The temperature of the cavity is stable within
15 to 30 min after the device is powered on.
The FFC mode is
incorrect.
The FFC mode is auto by default. If the mode
is set to manual, it will be no block calibration,
which may lead to fuzzy pictures and
inaccurate temperature.
The target
configuration is
incorrect.
Check whether the emission rate and distance
of the target are configured correctly.