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For questions or support, please visit www.sunbeambedding.com.
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For questions or support, please visit www.sunbeambedding.com.
Care and Cleaning
OF YOUR HEATED BODY PILLOW
CAUTION: Do not dry clean. Do not use bleach. Do not use wringer. Do
not iron. Do not immerse control or cord in water or other liquids. Do
not use mothballs or sprays of any kind. Do not reconnect the heated
product until it is completely dry.
Before Washing or Storing Your Heated Bedding Product
1. Disconnect power cord from wall BEFORE detaching control cord from the heated product.
2. Ensure that no cords are still connected and none of the wires have worn through the fabric.
3. Remove all pillow cases or covers prior to washing pillow.
4. Carefully follow all washing instructions or your heated product may shrink and possibly cause a fire
hazard.
Washing Instructions
1. Machine wash alone in cold water, gentle cycle or spot clean.
Caution:
Do not use commercial dryers or the dryers at your local laundromat. They get too hot and
would damage the wiring of the heated product.
2. Tumble dry low, delicate cycle. Do not dry completely
3. Remove the body pillow while still damp and lay it flat to finish drying.
4. Heated product must be COMPLETELY dry before reconnecting the power plug or control plug.
Caution: Heated Body Pillow might take longer to dry than standard bedding products. Please
make sure pillow is thoroughly dry before use.
Frequently Asked Questions
ABOUT YOUR HEATED BEDDING PRODUCT
Q Who should NOT use the heated blanket, heated mattress pad, heated throw or heated body
pillow?
A
The following people should NOT use the heated blanket, heated mattress pad or warming
throw:
• An infant
• A child
• An incapacitated or immobile person
• A paraplegic
• A quadriplegic
• A diabetic
• Anyone insensitive to heat such as a person with poor blood circulation
• Anyone who cannot clearly understand the instructions and/or operate the controls
Q What do I do if my pet chews the cord, I lose my control or the control does not operate
properly?
A
Please stop using the heated product immediately. Call our Consumer Service number listed
under How to Obtain Warranty Service and ask for instructions on how and where to send the
heated product.
Q My control feels warm to the touch. Is this a problem?
A
No. The control will feel warm to the touch when functioning properly.
Q My heated pillow doesn’t heat properly.
A
Your heated product is not a heating pad. It will not feel hot to the touch when laid out flat in a
normal manner. Try the following test to see if it is operating properly:
1. Make sure the control cord is connected to the module and then plug the power cord into an
outlet.
2. Turn on your heated product, then turn the control to the highest setting and wait 5 to 7
minutes.
3. Put your hands on both sides of the pillow and you should feel the pillow warming up.
Caution:
DO NOT continue the test for more than 7 minutes. DO NOT attempt to make any internal
adjustments to this appliance. If you have tried all of the solutions above and the heated product
still doesn’t work, stop using it immediately, disconnect the power cord and contact Consumer
Care.
