17
Should you encounter any problems, contact Customer Service at (888) 919-0070 from 8AM to 5PM MST, Monday-Friday.
Extended operating days and hours during peak season requirements.
OWNER’S MANUAL
TROUBLESHOOTING GUIDE
WARNING:
UNPLUG THE POWER CORD BEFORE TROUBLESHOOTING THE FILTER PUMP.
Problem
Cause
A Pump not plugged in
C Low Voltage
A Low pool water level
B Clogged water inlet/outlet
D Motor Rotor block by dirt
C The Filter Cartridge
7
is too dirty
3. Pump is not cleaning
the pool properly e.g.
cloudy/green water
A Inadequate chlorine level
C The Filter Cartridge
7
is too dirty
B Inadequate pH level
D The Filter Cartridge
7
is damaged
E Water flow is slow
F Other chemicals required
G Pool water is too dirty
4. Water leakage at
A Hose
12
– Hose connections
with Skimmer Canister
9
and/or
90° Elbow
13
are not secured
B Bottom of Canister
9
C Between Canister
9
and
pool wall
Solution
A Plug the GFCI Power Cord Set
26
to a grounded power outlet. Then press the
RESET button to start the Pump.
B Reset your circuit breaker on the electrical panel. If problem persists, have the
circuit checked by a qualified electrician.
C Check and make sure the line voltage is between 105VAC and 125VAC.
A Water level must be between the MIN and MAX lines on the Skimmer Seal Ring
22
.
B Check for obstructions at the Strainer Basket
24
, Filter Cartridge
7
, Hose
12
and
Return Fitting
18
.
C Clean or replace the Cartridge following the steps of FILTER CARTRIDGE USE & CARE (p. 11).
D Refer to pump servicing instructions to clean dirt.
A Maintain the chlorine level between 1.0 and 1.6 ppm.
C Clean or replace the Cartridge following the steps of FILTER CARTRIDGE USE & CARE (p. 11).
B Maintain the pH level between 7.3 and 7.8
D Inspect the Cartridge for holes or tears. If it’s visibly damaged, replace it with a new one.
E Check for obstructions at the Strainer Basket
24
, Filter Cartridge
7
, Hose
12
and
Return Fitting
18
.
G Chemicals are essential to keep the pool water clean. Clean the pool and filter more often.
F Have your pool water sample tested by a pool supplies store. You may need to
add other chemicals since water quality varies in different localities.
B See STEP 3: Pump Reassembly/Replacement, p. 15-16:
B1. The Canister Gasket
4
must sit in the groove (inner groove for SFX600/SFX1000) on
the bottom of the Canister before installing the pump.
B2. Check Pump alignment. The arrow of the Pump indent (marked "ALIGN") MUST point
to the Canister indent (only visible from bottom).
B3. Make sure the Motor Seal Nut
1
is not cross-threaded.
A Check that the Hose Clamps
11
are properly tightened over both the Hose and the Hose
Connection O-Rings
10
; adjust and retighten if necessary. Also, check the Hose for cracks
or holes and replace as needed.
C Make sure the Skimmer Gasket Rubber Seal
25
is installed properly.
See SETUP INSTRUCTIONS (3) & (4), p. 9:
- The two keys of the Gasket should be at the top.
- The pool liner is not trapped in the threads.
- No gaps between the Gasket and the Canister.
- The Skimmer Seal Ring
22
is firmly tightened onto the Canister.
2. No or slow water
flow from the Return
Fitting
18
1. Pump Motor
3
doesn’t start, or
kicks on and off
B GFCI Power Cord Set
26
and/or circuit breaker tripped
