Assembly and Operating Instructions Above Ground Pools Ø350 / 450 cm
English
13
SUMMER
WARRANTY
Please note the following in case you want to assert a warranty claim:
•
We offer a 2-year warranty for our products,
starting from the purchase of the product.
During this period, we warrant that the
products delivered by us are free from
manufacturing and/or material defects.
•
Our warranty obligation shall not extend to
defects, errors or damage that are the result
of improper or violent use by the customer
or third parties who are not responsible.
Furthermore, the warranty is excluded in
case of force majeure.
•
In case of transport of the defective product
within the warranty period, we will bear
the costs. Outside the warranty period, the
customer has to bear the costs.
•
In case of a free replacement delivery,
this does not lead to an interruption of the
period of limitation in accordance with
§212 BGB (German Civil Code).
•
Furthermore, we assume no guarantee
for wearing parts, for cases of poor
maintenance and for consequential
damages due to the use of impermissible
supplies.
•
The same applies to non-compliance with
operating or maintenance instructions,
overuse/overstraining or other interventions
in the delivered goods, in cases where
modifications are made to the delivered
goods, parts are replaced or consumables
are used for these products that do not
meet the original specifications.
•
Customer claims for damages, e.g. for
non-performance, culpa in contrahendo,
violation of secondary contractual
obligations, consequential damages caused
by a defect, unlawful acts and other legal
grounds are excluded. This does not apply
to the liability for lack of a guaranteed
property, intent or gross negligence. In
particular, no damages are paid for water
and chemicals that had to be drained due
to a leakage of your pool.
To ensure a prompt, trouble-free and uncomplicated processing of your
complaint, it is important that the registration form is completely filled out in
block letters and submitted together with all required documents (proof of
purchase or sales receipt/photos). A proof of purchase like a sales receipt is a mandatory
prerequisite for all warranty claims. Without proof of purchase, it is unfortunately not
possible for us to acknowledge/process a complaint. Relevant photos regarding your
complaint will help us to evaluate the facts more quickly. This will save both you and us
unnecessary costs and waiting times/delays.
By post to:
Waterman Customer Service
Bahnhofstr. 68, 73240 Wendlingen/Germany
by fax to:
+ 49 (0) 7024/4048-667
by E-mail to:
You can download the registration form here:
http://reklamation.waterman-pool.com
