TROUBLESHOOTING
Review these instructions for general troubleshooting tips for your appliance.
7
PROBLEM
CAUSE
SOLUTION
BURNER WILL
NOT LIGHT
Igniter pin and burner are wet.
Dry off with a soft cloth.
Electrode wire is loose or disconnected.
Reconnect wire to the igniter box located inside the table behind the
igniter box.
BURNER WILL
NOT LIGHT
USING A MATCH
No gas flow.
Check that the gas tank isn’t empty.
Regulator isn’t connected securely to the tank. Tighten regulator connection to the gas tank.
Gas flow is obstructed.
Check all hoses for kinks and bends.
Burner ports are clogged.
Turn all gas flow connections off. Insert an opened paperclip (or
similar item) into each of the burner ports to clear them out.
UNIT EMITS
EXCESSIVE
BLACK SMOKE
Flame is obstructed at burner ports.
Check that all burner ports are free of any small Burn Media (pumice
stones/Glass etc)
Regulator hose is kinked.
Straighten hose of all bends or kinks.
SUDDEN DROP
IN GAS FLOW
No gas flow.
Check that the gas tank isn’t empty.
Excess flow safety valve has been activated.
Turn the control knob to the ‘off’ position. Close the tank valve and
disconnect propane gas tank. Turn the control knob to ‘high’; wait 1
minute. Turn the control knob back to the ‘off’ position. Reconnect
propane gas tank. Light the fire unit as indicated in the ‘To Light’
section of this manual.
FLAME BLOWS
OUT EASILY
High or gusting winds.
Increase flame to ‘high’. If you still have the same issue, discontinue
use or relocate to a different location.
No gas flow.
Check that the gas tank isn’t empty.
Excess flow safety valve has been activated.
See ‘sudden drop in gas flow’ above.
FOR FUTURE REFERENCE, YOU SHOULD RECORD THE FOLLOWING INFORMATION:
MODEL
NUMBER:
SERIAL
NUMBER:
STOCK
NUMBER:
DATE OF
PURCHASE:
