Suburban SW10D, Service Training Manual

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TWO YEAR LIMITED WARRANTY
SUBURBAN RECREATIONAL VEHICLE WATER HEATER
TWO YEAR LIMITED WARRANTY
This Suburban product is warranted to the original purchaser to be free from defects in material and workmanship under normal use and maintenance for
a period of two years from date of purchase whether or not actual use begins on that date. It is the responsibility of the consumer/owner to establish the
warranty period. Suburban does not use warranty registration cards for its standard warranty. You are required to furnish proof of purchase date through
a Bill of Sale or other payment records.
Suburban will replace any parts that are found defective within the first two years and will pay a warranty service allowance directly to the recommended
Suburban Service Center at rates mutually agreed upon between Suburban and its recommended service centers. Replacement parts will be shipped
FOB the shipping point within the Continental United States, Alaska and Canada to the recommended service center performing such repairs. All freight,
shipping and delivery costs shall be the responsibility of the owner. The exchanged part or unit will be warranted for only the unexpired portion of the
original warranty. Before having warranty repairs made, confirm that the service agency is a recommended service center for Suburban.
DO NOT PAY THE
SERVICE AGENCY FOR WARRANTY REPAIRS; SUCH PAYMENTS WILL NOT BE REIMBURSED.
Suburban reserves the right to examine the alleged defect in the water heater or component parts, and it is the owner’s obligation to return the water heater
and/or component parts to Suburban or its representative. When returning a water heater, it must include all component parts and the serial number plate.
Returned component parts must be individually tagged and identified with the water heater’s model number, serial number and date of installation.
For warranty service, the owner/user should contact the nearest recommended Suburban Service Center, advising them of the model and serial numbers
(located on the water heater) and the nature of the defect. Transportation of the RV to and from the Service Center and/or travel expenses of the Service
Center to your location is the responsibility of the owner/user. A current listing of recommended service center may be obtained from Suburban’s website:
www.rvcomfot.com. If you cannot locate a recommended service center locally, the service agency chosen to perform warranty repairs must contact our
Service Department at 423-775-2131 for authorization before making repairs. Unauthorized repairs made will not be paid by Suburban.
THREE YEAR LIMITED WARRANTY ON TANK
The inner tank is further warranted to be free from defects in material and workmanship during the third year after the date of original purchase. A replacement
water heater will be provided under the same conditions as stated in the two year warranty EXCEPT no labor reimbursement will be provided.
LIMITATION OF WARRANTIES
ALL IMPLIED WARRANTIES (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY) ARE HEREBY LIMITED IN DURATION TO THE PERIOD
FOR WHICH EACH LIMITED WARRANTY IS GIVEN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS
SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE EXPRESSED WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY
NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER OR OTHER PERSON WHOMSOEVER.
SUBURBAN WILL NOT BE RESPONSIBLE FOR:
1. Normal maintenance as outlined in the installation, operating and service instructions owner’s manual including cleaning of component parts and
cleaning or replacement of the burner orifice. Any water damage arising, directly or indirectly, from any defect in the water heater or component parts
or from its use.
2. Initial checkouts and subsequent checkouts which indicate the water heater is operating properly, or diagnosis without repair.
3. Damage or repairs required as a consequence of faulty or incorrect installation or application not in conformance with Suburban instructions.
4. Failure to start and/or operate due to loose or disconnected wires; water or dirt in controls, fuel lines and gas tanks; improper gas pressure; low
voltage.
5. Cleaning or adjustment of components; electrode, burner tube, pilot and thermocouple.
6. Costs incurred in gaining access to the water heater.
7. Parts or accessories not supplied by Suburban.
8. Freight charges incurred from parts replacements.
9. Damage or repairs needed as a consequence of any misapplication, abuse, unreasonable use, unauthorized alteration, improper service, improper
operation or failure to provide reasonable and necessary maintenance.
10. Suburban products whose serial number has been altered, defaced or removed.
11. Suburban products installed or warranty claims originating outside the Continental U.S.A., Alaska, Hawaii and Canada.
12. Damage as a result of floods, winds, lightning, accidents, corrosive atmosphere or other conditions beyond the control of Suburban.
13. ANY SPECIAL, INDIRECT OR CONSEQUENTIAL PROPERTY, ECONOMIC OR COMMERCIAL DAMAGE OF ANY NATURE WHATSOEVER. Some
states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.
NO REPRESENTATIVE, DEALER, RECOMMENDED SERVICE CENTERS OR OTHER PERSON IS AUTHORIZED TO ASSUME FOR SUBURBAN
MANUFACTURING COMPANY ANY ADDITIONAL, DIFFERENT OR OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS SUBURBAN
PRODUCT.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
IF YOU HAVE A PRODUCT PROBLEM
FIRST: If your RV has its original water heater and is still under the RV manufacturer’s warranty, follow the steps suggested by your dealer or manufacturer
of the RV.
SECOND: Contact a conveniently located recommended Suburban Service Center. Describe to them the nature of your problem, make an appointment,
if necessary, and provide for delivery of your RV to the selected service center.
THIRD: For the location of the nearest Service Center, refer to the listing provided or contact:
Suburban Manufacturing Company
Customer Service Department
676 Broadway Street
Dayton, Tennessee 37321
(423) 775-2131, Ext. 7101
www.RVComfort.com
For future reference, you should record the following information
MODEL NUMBER _______________________________________________
SERIAL NUMBER _______________________________________________
STOCK NUMBER _______________________________________________
DATE OF PURCHASE ___________________________________________
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