background image

intrODuctiOn

This Service and Training Manual provided by the Suburban Products Factory 

Service Department is intended to be used by qualified service technicians 

only as a valuable tool in terms of product identification, troubleshooting and 

diagnosis of service issues, and as an outline for information concerning 

proper procedures for filing warranty service claims.

Included  in  this  manual  are  product  and  component  identification 

descriptions, sequence of operation information, maintenance and service 

recommendations, and warranty processing procedures.  In addition to the 

information available in this manual other resources for servicing Suburban 

Products RV appliances include our website at www.RVComfort.com, our 

Factory Service Department Support Line

 at 

423-775-2131 EXT. 7102

and our 

Customer  Service  Department  Office

 at 

423-775-2131 EXT. 

7101

.

Having an understanding of the appliance’s sequence of operation and 

access to or knowledge of the wiring diagram are the cornerstones of 

proper diagnosis and troubleshooting.  Other points of emphasis include 

an  understanding  of  the  appliance’s  individual  component  identification 

and function, the adherence to proper installation methods which includes 

variables such as voltage and gas pressure, along with constant measurable 

factors such as the compliance to the physical installation tolerances and 

clearances.  This manual is designed to assist service technicians in making 

the correct diagnosis efficiently.

Proper maintenance and service of an appliance is of the upmost importance.  

Failure  to  keep  the  appliance  clean  and  well  maintained  is  a  significant 

contributing factor in the component breakdown and premature failure of 

the appliance.

3

SERVICE TOOLS REQUIRED:

 

Manometer or U-Tube

 Multi-Meter

 

Circuit Board Tester - Part No. 641511

 

Gas Thermostat Wrench

 

Various Nut Drivers

 

Various Open End Wrenches

 

Adjustable Wrench

 

Phillips Screwdriver

 

Leak Test Solution

 

Needle Nose Pliers

 

1 1/16” & 1 1/2” Sockets with Ratchet 

and Extensions

 

Safety Glasses

Summary of Contents for SW10D

Page 1: ...Suburban Water Heater Service Training Manual...

Page 2: ...Electric Element 19 Anode Rod 19 Temperature Pressure Relief Valve 20 On Off Power Switch DSI 21 Thermostat ECO Assembly 21 DSI Circuit Board 21 Electrode 21 DSI Gas Valve 22 Burner 22 Pilot Gas Valv...

Page 3: ...f operation and access to or knowledge of the wiring diagram are the cornerstones of proper diagnosis and troubleshooting Other points of emphasis include an understanding of the appliance s individua...

Page 4: ...cycles 6 10 12 and 16 gallon water heaters have 12 000 BTU h input and a recovery rate of 10 2 gallons per hour Combination gas electric models are equipped with a 1440 watt element to recover at 6 0...

Page 5: ...ting Element PER Pilot Gas Heating with 12 Volt DC Pilot Re igniter and 120 Volt AC Heating Element D 12 Volt DC Direct Spark Ignition Gas Heating Only DE 12 Volt DC Direct Spark Ignition Gas Heating...

Page 6: ...50 SW12DEL 12 12 000 16 7 32 16 7 32 22 1 4 52 SW16DEL 16 12 000 16 7 32 16 7 32 27 53 ELECTRIC and DIRECT SPARK IGNITION with MOTOR AID SW6DEM 6 12 000 12 11 16 12 11 16 19 3 16 39 SW10DEM 10 12 000...

Page 7: ...ce is 0 from combustible construction on sides top floor and rear as listed in the installation manual for your specific model Provide room for access to rear of heater for servicing Provide an openin...

Page 8: ...d door frame using 2 beads of silicone caulking or suitable caulking one on the flange to seal the control housing and one around back side of frame to seal to coach skin See detail A in Figure 2 G In...

Page 9: ...of the frame NOTE The two holes in bottom of frame identified as A in Figure 3 are also used to mount door hinge to the frame H Install chocks one on each side of water heater as illustrated in Figur...

Page 10: ...GAS PRESSURE REQUIREMENTS Supply Presure Minimum 11 WC Maximum 14 WC WC Water Column Figure 4 GAS VALVE GROMMET GAS INLET LE TUBE GAZ CONTROL HOUSING ILLUSTRATED SHOWING INSIDE OF HOUSING LA BO TE DE...

Page 11: ...BLES DE CONNEXION SONT DE JAUGE 18 105 C MOINS DUNE STIPULATION CONTRAIRE 14 105 C C BLES THIS UNIT IS POLARITY SENSITIVE AND MUST BE WIRED CORRECTLY RESPECTER LA POLARIT ET RACCORDER LAPP REIL CORREC...

Page 12: ...safety information provided 2 Depress and turn knob A clockwise to OFF position 3 Turn off all electric power to the appliance gas electric models only 4 Wait five minutes for gas to clear the area If...

Page 13: ...ress and turn knob A counter clockwise to ON position The control knob has a straight line designation beyond the ON position Turn to this position when moving the valve from the Pilot position to the...

Page 14: ...ce any part of the control system and any gas control which has been under water E Before operating water heater check the location of th event to make sure it will not be blocked by the opening of an...

Page 15: ...esult in a fire or explosion D Do not use this appliance if any part has been under water Immediately call a qualified service technician to inspect the appliance and to replace any part of the contro...

Page 16: ...ro amp current which travels back through the electrode and wire to the module board to prove flame sense If ignition is not successful the module board will attempt 2 more trials for ignition each tr...

Page 17: ...procedures Clean or replace burner correct electrode gap replace module board if found to be defective Correct electrode gap clean or correct electrode wire connections replace module board if found t...

Page 18: ...of the front of the water heater This will supply power to the thermostat ECO assembly which when closed will supply power to the heating element When the thermostat is satisfied the thermostat will...

Page 19: ...cy of anode replacement will vary depending ont he water conditions and usage Sediment on the bottom of the tank forms a layer of insulation between the gas burner and the water The sediment slows hea...

Page 20: ...t allow for the expansion of heated water When the pressure of the water system exceeds the relieving point of the P T Valve the valve will relieve the excess pressure Suburban recommends that a check...

Page 21: ...le cut off device 3 Controls voltage to module board RESET BUTTON 120 V A C T STAT HI LIMIT THERMOSTAT AND LIMIT SWITCH Models SW6PE SW6PER SW6DE SW10PE SW10PER SW10DE SW12DE 120 Degree ID 3212 Not Av...

Page 22: ...L 1 A device used to control temperature and gas flow to main burner and pilot assembly DEL RELAY 1 12 VOLT DC controled 120 VOLT AC relay 2 Normaly open 120 V A C which closes when 12 V D C is applie...

Page 23: ...mbing system is not equipped with a bypass kit and you intend to winterize by adding antifreeze to the system remove the anode rod storing it for the winter and replace it with a 3 4 drain plug ODOR F...

Page 24: ...LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU THE EXPRESSED WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED ENLARGED OR CHANGED...

Page 25: ...ption of complaint and service performed including the replaced part number and name 6 Follow the flat rate schedule to determine labor time All labor is paid at the registered shop rate 7 Return all...

Page 26: ...f more than one part is defective use the total of both replacement times but only one set up time Claims for repairs which exceed the flat rate will be adjusted Time allowance schedule is in hours Fo...

Page 27: ...ic Room Air Rear Half 25 45 Replace Combustion Air Housing Plastic Rear Half 25 45 Replace Combustion Air Housing Plastic Front Half 25 45 Parts required to be returned for warranty RECREATIONAL VEHIC...

Page 28: ...current of 1 5 A DC minimum is required for proper operation CAUTION Due to possible conditions do not touch the micro ammeter or lead wires during the flame sense test Always remove power before any...

Page 29: ...escription Part Number 1 Back Assembly Flue Collector 101682 3 Front Flue Collector 101683 4 Screw 10 x 1 4 121577 5 Valve Pressure Relief 161157 6 Screw 8mm 4 0 x 1 2 Hex Washer Head 2 Required 12194...

Page 30: ...RATION FOR MODELS SW4D SW6D SW6DE 10 11 13 12 16 18 20 21 25 24 53 26 31 28 39 35 38 34 37 55 56 36 33 32 31 45 42 41 29 50 51 1 3 52 15 8 48 7 6 46 47 44 49 48 MODEL SERIAL NO PLATE NUMERO DE MODELE...

Page 31: ...7 232767 232767 31 Grommet 071246 071246 071246 32 Bushing Snap 1 2 070270 33 Switch Electric Element 232362 34 Gas Fitting 170374 170374 170374 35 Bracket Valve Mounting 063243 063243 063243 36 Valve...

Page 32: ...Gasket Element Cover 070988 30 Burner Assembly with orifice 010843 32 1 4 Loxit Nut Manifold to Valve 171463 33 Electric Element with Gasket 520789 34 Anode 232767 36 Grommet 071246 37 Switch Electri...

Page 33: ...Electric Element with Gasket 520789 520789 23 Bushing Strain Relief 070841 070841 24 Anode 232767 232767 232767 232767 25 Bushing Snap 1 2 070270 070270 26 Switch Electric Element 232362 232362 27 Man...

Page 34: ...21 Gasket Element Cover 070988 070988 22 Switch Electric Element 232362 232362 23 Bushing Snap 070270 070270 24 Anode 232767 232767 232767 232767 26 Bushing Strain Relief 070841 070841 27 Grommet Gas...

Page 35: ...fice 010843 29 1 4 Loxit Nut Manifold to Valve 171463 31 Cover Element 090445 32 Gasket Element Cover 070988 33 Switch Electric Element 232362 34 Anode 232767 35 Grommet Gas Inlet 070989 36 Switch Ass...

Page 36: ...27 32 31 45 40 51 40 42 46 29 53 47 44 48 49 38 37 33 24 20 21 35 34 1 2 52 3 5 12 8 7 6 55 17 17 17 15 9 36 11 9 8 MODEL SERIAL NO PLATE PARTS ILLUSTRATION FOR MODELS SW10D SW10DE SW12D SW12DE SW16D...

Page 37: ...lectrode Mounting 063187 063187 24 Grommet 070874 070874 25 Electrode 232258 232258 27 Burner Assembly with orifice 010843 010843 29 1 4 Loxit Nut Manifold to Valve 171463 171463 31 Cover Element 0904...

Page 38: ...Bracket Valve Mounting 063243 36 Valve Gas LP 161109 37 Manifold Outlet 171420 Item No Description Part Number 38 Screw 10 x 1 4 4 Required SW6DEL 121577 39 Screw 8 32 x 3 8 Hex HD 2 Required 121958...

Page 39: ...39 SW6DEL SW10DEL SW12DEL SW16DEL...

Page 40: ...40 NOTES...

Page 41: ...NOTES 41...

Page 42: ...NOTES 42...

Page 43: ...T SERVICE PERFORMED PARTS USED FOR REPAIR PART NUMBER DESCRIPTION INSTRUCTIONS FOR DEFECTIVE PARTS RETURNS FLAT RATE TIME LABOR AMOUNT TOTAL TECHNICIAN SIGNATURE DATE CUSTOMER SIGNATURE COMPANY NAME I...

Page 44: ...Suburban Division 676 Broadway Street Dayton Tennessee 37321 423 775 2131 Fax 423 775 7015 www RVComfort com Email SMCSales SuburbanMfg com...

Reviews: