SubC Imaging Rayfin, User Manual, Page: 2 / 66

Support
Engineered in Canada
TW: ADR
PM: CC
+1 (709) 702-0395 support@subcimaging.com SubC Control Ltd
327 Memorial Drive
Clarenville, NL, Canada, A5A 1R8 www.subcimaging.com
Installing TeamViewer for remote support
1. Ensure the LAN functionality in TeamViewer is enabled (go to Extras > Options > General > Incoming LAN
connections). Using TeamViewer over LAN allows for much faster operation and better quality. SubC
recommends using a LAN connection whenever possible.
2. You can obtain TeamViewer 8 software from:
https://community.teamviewer.com/t5/Knowledge-Base/Download-TeamViewer-8-and-9/ta-p/78348
Install and open Teamviewer on your computer. You will see a window similar to the one below.
3. Make note of the Your ID and Password fields.
4. Contact support@subcimaging.com and provide them with your codes; they now have remote access
and can help with any issues that may arise.
Installing AnyDesk for remote support
1. Download Anydesk from https://anydesk.com/ . Once downloaded, open the
AnyDesk.exe file.
2. Once the program is running, you will see a window similar to the one to the right.
Make note of your address.
3. Click the settings button and choose the option to Set Password from the list.
4. A new window will appear, check the option “Enable unattended access”.
5. Type in a password twice and click the Apply button.
6. Contact support@subcimaging.com and provide them with your address and
password; they now have remote access and can help with issues that may arise.
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