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PROBLEM
ROOT CAUSE
CORRECTIVE ACTION
Fireplace stopped heating before reaching
the desired temperature.
Fireplace has reached set temperature.
Temperature around fireplace might be a few
degrees higher than other area in the room.
Set the fireplace to a higher temperature or
always “on”.
Display shows "
"
The thermostat sensor is
broken or disconnected.
Unplug the fireplace, remove the back panel of
the fireplace and check that the
thermostat is plugged into the main circuit
board. If this does not solve the problem
contact customer service for a replacement
thermostat sensor.
Display shows " "
The thermostat sensor short circuited.
Contact customer service for a replacement
thermostat sensor.
Display shows " "
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets
and outlets are not blocked as this may cause
overheating. Unplug the heater for 30 minutes
and allow it to cool down. Replug and operate.
Monitor the heater for signs of overheating.
If the problem persists discontinue use of the
heater and contact customer service.
Display shows " "
Power cord overheating
protection has activated.
Check your heater cord and plug connections.
Faulty wall outlet connections or loose plugs
can cause the outlet or plug to overheat. Be
sure the plug fits tight in the outlet. Heaters
draw more current than small appliances.
Overheating of the outlet may occur even
if it has not occurred with the use of other
appliances. During use check frequently to
determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater
and have a qualified electrician check and/or
replace the faulty outlet(s).
Heater does not blow warm air.
The heater is in a cool down cycle.
Normal operation will continue to run for less
than one minute before shutting down. Times
will vary based on temperatures. During this
time cool air will blow.
Thermostat setting is preventing heater from
turning on.
Adjust the temperature settings to ensure that
the thermostat is set higher than the current
room temperature.
There is no power and the logs do not
glow.
There is no power to the unit.
Check that the unit is plugged into a
standard 120V outlet. Press the Power button
several times and make sure power is set to
the “ON”position.
The logs are not glowing, and there is no
flame effect.
The flame effect turned off.
Press the Flame button several times.
Flame effect works but heater
function does not and the emberbed
flashes when the Heater button is
pressed.
The heater is disabled.
With the power on press and hold the Power
button on the control panel for 10 seconds.
Once re-enabled the emberbed lights will flash
multiple times.
Troubleshooting
Summary of Contents for WHEATON 1007519970/320010627/611768149018/23WM90536-PC78
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